The HfP chat thread – Thursday 9th September

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• Tracy says:

  9 Sep9 September 15:32

  I have a reservation for tomorrow night for 3 nights which my daughter will be using at a Kimpton booked on points. Do I need to inform the hotel I won’t be there? Will it cause an issue?

  • SteveJ says:

    9 Sep9 September 15:53

    Yes, tell the hotel. IHG are generally fine wit this, if you inform them

    • Tracy says:

      9 Sep9 September 16:13

      Yes, in UK.

  • John says:

    9 Sep9 September 16:08

    In the UK should be fine, but in a country where hotels must ask for ID, not fine unless you have got confirmation from the hotel that it is ok

• Ben says:

  9 Sep9 September 15:39

  Hello, some advice please:

  I am due to go to Dublin next week and have just returned from a trip to Greece (pre departure and Day 2 test completed and negative). My flight back to England will be 9 days after I returned from Greece

  If travelling from Ireland to England you do not need to complete a PLF or take any tests unless you have been out of the country within the last 10 days. What is not clear is what you have to do if you have been out of the country in the last 10 days? Does anybody know?

  Thanks

  • Pete M says:

    9 Sep9 September 15:49

    Get on with your trip?

  • Richie says:

    9 Sep9 September 15:56

    Complete the PLF?

  • Blenz101 says:

    9 Sep9 September 16:04

    Haven’t you answered you Owen question? Follow the rules for being outside of the CTA in the past 10 days.

    • Ben says:

      9 Sep9 September 18:34

      Not really, no because those rules are not clear. I suppose my question should have been, do I need to do a pre departure and day two test even though you have already done these when I did them when I returned to England the first time around?

      Many thanks

      • John says:

        9 Sep9 September 19:29

        No pre-flight test but need PLF and day 2, unlikely to be checked unless someone attempting to evade UK hotel quarantine is on the flight too

• Will says:

  9 Sep9 September 15:45

  Anyone else like the minor improvement to Amex app whereby you add offers with one click. a little change is better than no change, but still they could have made it even easier

  • Rhys says:

    9 Sep9 September 15:50

    Yep noticed that today! Although the little pop up thing isn’t so nice…

  • SteveJ says:

    9 Sep9 September 15:55

    iOS I guess? No change on the mightier Android.

    • Youllnever says:

      9 Sep9 September 15:56

      Yup – update came last Wed.

  • CarpalTravel says:

    9 Sep9 September 15:58

    Despite all the great suggestions provided by members here, that is what gets delivered…!

    Don’t even recall it being asked for. Ability to sort and remove please, similar to how much I wish I could edit my typo ridden posts on here!

    • Youllnever says:

      9 Sep9 September 16:07

      To be fair, the US Amex app had this feature, so they might simply have been trying to achieve feature-parity with that version.

  • Pangolin says:

    9 Sep9 September 16:31

    Like a broken clock, I’ll keep repeating it: allow the option to Hide/Remove offers from retailers you have zero interest in, so that they never appear again. You could call it the ‘Sweaty Betty’ option.

    • Andrew says:

      9 Sep9 September 16:35

      Absolutely! That retailer deserves a tab all of its own so we never have to look at it again.

    • CarpalTravel says:

      9 Sep9 September 16:50

      ” Sweaty Betty’ed ” – I like it!!

  • James says:

    9 Sep9 September 22:04

    No difference on Android

• Will says:

  9 Sep9 September 15:48

  BAPP voucher booking to Barbados at Xmas, returning in CW… looks like I will be cancelling, and reason to do it sooner or any reason to hold on until later? Expectation is a voucher (Is it a telephone only voucher?) valid until mid 2023, or a refund less £35 per person (£70) or is it per sector/person (£140). Any insight on whether a BAPP refunded voucher is exactly the same as the original voucher, or might it match the post-Sept 1st voucher?

  • Genghis says:

    9 Sep9 September 15:57

    Will you BAPP 241 otherwise expire if not in a FTV? If not, and you don’t need the points, I’d wait to see if BA cancel.

• Mouse says:

  9 Sep9 September 15:51

  What’s the record number of comments on an HFP article?

  • Rui N. says:

    9 Sep9 September 15:56

    Over 1000 when Amex dropped Curve I believe. Yep, people like Curve around here.

    • Anna says:

      9 Sep9 September 16:00

      I think it’s more that people like Amex!

    • ChrisC says:

      9 Sep9 September 16:08

      and 990 of these were

      “have you heard AMEX have dumped curve ?!?!?!?!?”

      • CarpalTravel says:

        9 Sep9 September 16:15

        WHAT?!

    • davefl says:

      9 Sep9 September 16:41

      I hate curve. Tried to upgrade from basic to metal earlier in the year to add fronted. Ended up getting getting blocked for fraud on creation twice (new card both times), Metal upgrade didnt work, fronted didnt work, customer services complete nightmare. Fell foul of their delay in upgrading their 3DS as well.
      Ended up getting a full refund of the cost for metal and they didnt even do that rigtht, split it into two repayments 3 days apart.
      From what I read on the forums I’m not alone. Glad to be rid of them both.

  • Peter K says:

    9 Sep9 September 15:56

    Over 1000 (when the amex sign-up rules changed IIRC).

    • Peter K says:

      9 Sep9 September 16:20

      Just checked 1171 here:
      https://hfp2022.headforpoints.blog/2019/03/21/american-express-new-sign-up-bonus-rules/

    • Polly says:

      9 Sep9 September 21:24

      And when 3V cards were stopped… that was huge

      • Mike says:

        9 Sep9 September 21:58

        Polly – don’t remind me , I am still sad about that

    • Mike says:

      9 Sep9 September 21:59

      Peter K – don’t remind me – I lost an income of 200K MR / AVIOS a year when 6 monthly churning was stopped

  • Red Flyer says:

    9 Sep9 September 15:57

    Think it was over 1000 when Amex dropped Curve IIRC.

  • Peter K says:

    9 Sep9 September 15:58

    Why, is there big news today? I had a text from creation today, not sure anyone else has mentioned it yet….

  • CarpalTravel says:

    9 Sep9 September 15:59

    Think it might just have been something Curve related.

    Can’t quite put my finger on it.

    • ChrisC says:

      9 Sep9 September 16:18

      shhhh you’re only allowed to call it bendy because the card people can’t understand code!

      I did it once but I think I got away with it.

      • CarpalTravel says:

        9 Sep9 September 16:53

        Riiiiight! Got it!

        I’ll have to hope no one notices. 🥸

• John says:

  9 Sep9 September 16:13

  Annouska – Amex Offer
  Both my wife and I used the £200 off £500 spend at Annouska. Loaded offer to the card, visited the South Moltem Street Branch (location was inlcuded in the offer).
  The Manager of the store even mentioned the Amex offer before we paid.
  Amex tell us that because the payment was made through a ‘payment aggregator’ that the don’t qualify.
  We both used the card in-store using the chip and pin terminal – very frustrating and have asked Amex to investigate.
  Will definately be cancelling our cards if we are not reimbursed

  • Andrew says:

    9 Sep9 September 16:20

    Call and speak to Brighton, don’t rely on the chat function if that’s what you’re doing.

  • Rob says:

    9 Sep9 September 16:40

    Been here before with the Bremont offer. Amex will fix eventually.

  • KBuffett says:

    9 Sep9 September 18:25

    What is the merchant description on your statement?

• Peter K says:

  9 Sep9 September 16:13

  I’m still awaiting 3 statement credits from Morrison’s amex spend on 1st September. I know some have had credits for purchases made since this date but wondered if anyone had a statement credit from a purchase that specific day yet?

  • Dean says:

    9 Sep9 September 16:39

    I haven’t had any credit for a purchase on 1st September but do have it for a purchase on 3rd September.

    Don’t want to call and complain since if they look at transactions they may well question how anyone can spend that much on shopping.

    • Peter K says:

      9 Sep9 September 16:43

      Similar. However, as far as I could see, giftcards were not excluded in the t&c’s.

      These Offer Terms (including the offer description above) set out the key terms of our Morrisons offer. Please make sure you read these together with our General Offer Terms (https://www.americanexpress.com/uk/network/amex-offers-terms.html), which contain important additional terms, including information about when statement credits or points can be reversed or lost.
      Statement credits will be awarded for eligible transactions using your Card during the offer period, as explained above and within these Offer Terms and General Terms. A statement credit should appear on your Card account statement within five days from the date you made an eligible transaction but may take up to 90 days from the Offer End Date.
      By saving the Offer to your Card, you agree to all our Offer Terms.
      Offer only valid at merchant locations which are currently open and trading. Please reach out to the business directly for more information.
      Please dine/shop responsibly by adhering to the current government guidelines.
      Department store concessions are not included in the offer.
      Outlet stores are excluded from this offer.
      Offer only valid for orders delivered to the UK.
      Spend must be billed to your Card account by 15/9/2021, to be eligible for this offer. If Morrisons does not charge your Card during this period, e.g. because of a delay in dispatching your goods, you may not be eligible for this offer.
      Purchases made within Morrisons cafes, petrol stations, garden centres, pharmacies, cash offices, seasonal stores or on Flowerworld or dry cleaning services are excluded from the offer.
      Available in participating store(s) and online at http://www.morrisons.com.
      This offer only applies to purchases on the Card to which the offer is saved (including where the Card has been added to a mobile wallet).
      Purchases made through “payment facilitators” are not eligible and will not count towards your spend for the purposes of the offer. A payment facilitator is an intermediary that accepts payments on behalf of the seller of the goods/services. Payment facilitators can include some online payment platforms/ marketplaces, and entities that provide certain card acceptance products (such as mobile card readers) to sellers of goods/services;
      Transactions that are subsequently cancelled or refunded will not count towards your spend for the purposes of the offer.
      We will use your personal information such as name, email….

      • CarpalTravel says:

        9 Sep9 September 16:55

        Trust me, they are not excluded…

        It takes ages to post as a credit, instead check the “savings” tab in the offers area, you will see them there after a few days (so by now).

        • Peter K says:

          9 Sep9 September 17:20

          Just checked and not showing in savings tab yet…

  • Char Char says:

    9 Sep9 September 19:08

    Well for me had to use a few different cards and half of them didn’t track but maybe there is some secret limit

  • James says:

    9 Sep9 September 21:12

    I got just oveer £9 from 1st September spend arrived a couple of days after, very quick

• Metopes says:

  9 Sep9 September 16:22

  Anyone used Amex Platinum travel insurance to claim the cost of a hotel if the country gets added to the red list a couple days before travel? Flying out next Friday which is one / two days after the next travel review by which time we are outside the cancellation window of the resort, with it costing around £6k I’m a bit nervous. Sounds like its covered reading the amex article on covid insurance but wondered if anyone had a successful payout?

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