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Three follows Vodafone and EE in bringing back mobile roaming charges in Europe

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Three has followed Vodafone and EE and become, ironically, the third UK mobile phone company to bring back roaming charges in Europe.

We covered EE’s introduction of roaming charges here and Vodafone’s introduction of roaming charges here.

From 23rd May 2022, Three will charge to use your existing minutes and data allowance in Europe. This applies to contracts signed or upgraded from 1st October 2021, so if you sit tight on your current deal you will not be impacted.

Three shop front

The changes are outlined on the Three website here in a press release which states that “there are now too many unknowns” to continue offering it for free. This is despite the fact that Three offered free roaming in many countries in Europe and worldwide before the EU directive ever came into affect.

A lot of Three’s customers will have joined the network in order to enjoy free roaming despite the shaky mobile signal in many parts of the UK.. Now that the benefit is being scrapped many are likely to look at other networks which have better UK coverage.

The new charges will be:

  • £2 per day in the EU (the same as EE and Vodafone will charge, by amazing coincidence)
  • £5 per day outside the EU

It is worth noting that EE and Vodafone will begin charging in January, so Three customers get an additional four months of free roaming.

‘Pay As You Go’ customers are not impacted by this change.

If you are currently under contract with Three, you will not pay until after your next contract renewal. Any contracts renewed during September will continue to include free roaming after 22nd May where it is a published benefit – it will only be added to the T&C on contracts issued from 1st October.

Three Brexit Bus
That didn’t last long – “if the law changes we’ll give you free EU roaming just the same”…

Don’t believe what you read on buses…

O2 – the remaining holdout – has said that it has no plans to reintroduce roaming charge. It is introducing a ‘fair use’ cap of 25GB per month in the EU, with additional charges for any usage above this level.

Under the Brexit trade agreement, it was stated that the UK and EU would “co-operate on promoting transparent and reasonable rates” for mobile charges but no guarantees were made on roaming charges. At the time, the four major UK mobile networks said that they had no intention to introduce roaming charges which may have influenced the Government in deciding not to push for including it in law.

You can read more on the Three website here.

Comments (138)

This article is closed to new posts. Discussion continues in the HfP Forums.

  • AJA says:

    I think this is shortsighed by Three. I binned Three 15 months ago. Their signal where I live in West London is awful. Put up with it for years. I moved to O2 which has a far better signal at a cheaper tariff for more data. Even with the annual CPI increase I am still much better off.

    That said since I have not travelled outside of the UK since Feb 2020 I have not been able to take advantage of any roaming benefits. Still it looks like I made the right choice although it can only be a matter of time before O2 joins the rest. At which point I will just get a local PAYG sim card in the first EU country I visit and use that for trips.

  • Tidge says:

    I think SKY mobile use O2 network so I assume they’ll stay the same for the time being?

  • JSemity says:

    Bad move by Three! Most people know them for their free roaming.. way to kill your USP overnight.

  • James says:

    Was considering leaving three anyway but the go roam was one of the reasons was holding out but that’s made my decision easy!

  • Paul says:

    Hugely disappointing but not at all surprised. Interestingly as a customer Three always sent me an email telling me how much I had saved when overseas. It runs into the £000’s of pounds over the years.
    Brexit the gift that keeps giving!

  • Harrier25 says:

    Goodbye Three. You don’t have the coverage of the other 3 networks to get away with doing this!

  • Patrick says:

    So, for Pay monthly customers, it means that come 23rd June 2022, they would be charged again?

  • KBuffett says:

    What network(s) are people considering moving to?
    I’ve never really had a bad experience with my work Vodafone when Three was out of range.

    Are EE as awesome as they claim, I’ve not tried since their T-Mobile days.

    • CarpalTravel says:

      Come renewal I get a PAYG sim for each network I am considering (looking at deals etc..) then try them out in my most frequent locations (home, office, bus shelter….) and do speed tests. That helps me to weed out the Three’s from the EE’s….

      • CarpalTravel says:

        I should add, I then always went back to Three (as I have said many times) due to Go Roam and cost. They won’t even make the shortlist now, come the next review.

      • kk says:

        it feels to me that payg has better coverage than payM

    • ChrisC says:

      I use O2 and not had a problem with them.

      They have some good deals such as discounted Disney+, a free weekly coffee at Nero and a bacon butty and sausage roll from Rob’s favourite Greggs.

This article is closed to new posts. Discussion continues in the HfP Forums.