The HfP chat thread – Tuesday 17th November

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• mark2 says:

  17 Nov17 November 08:24

  I have just received an email notifying me that the Virgin miles for a Morrison’s purchase on 13th Nov are now ‘pending’.

  • Rahaney says:

    17 Nov17 November 08:37

    I received one of those today for the 13th. Still no notification of discount/offer used in the Amex app.. has yours been applied yet?

    • Super Secret Stuff says:

      17 Nov17 November 08:48

      I wouldn’t worry, Amex emails when you redeem offers are hit and miss at best. You’ll get it

      • Rahaney says:

        17 Nov17 November 10:12

        It’s more that statement credit being outstanding! Fingers crossed.
        Cheers

    • mark2 says:

      17 Nov17 November 10:08

      I received 10% statement credit on 16th and offer vanished.

  • 747_Brat says:

    17 Nov17 November 09:54

    Thanks Mark & Rahaney for posting about this.

    I just checked my VS Shopping Account and miles for my in-store purchase on 12th Nov are now showing as pending!

    Please can I check if one can use the VS in-store offer more than once on a different linked card?
    TIA

    • mark2 says:

      17 Nov17 November 10:09

      yes you can use different registered cars.

    • Super Secret Stuff says:

      17 Nov17 November 10:53

      I believe its like the waitrose one, can be used unlimited provided you have the offer

      • 747_Brat says:

        17 Nov17 November 11:13

        Cheers, thanks Mark & SSS

• Antony D'Emanuele says:

  17 Nov17 November 08:26

  No mention of the Membership Rewards offer that seems to have appeared (today possibly) (on my AMEX Platinum)?

  • Rhys says:

    17 Nov17 November 08:58

    What offer would that be?! If it’s only appeared today we won’t have had a chance!

    • Rob says:

      17 Nov17 November 09:15

      Been there for a fortnight, each is personalised, covered it when it launched 🙂

      • Alex M says:

        17 Nov17 November 09:21

        My offer was 0 MR. Am I the only one?

        • Andrew says:

          17 Nov17 November 09:58

          Mine was spend £3200, get 3200 MR, so might as well be 0 as I won’t be spending that much in the next month.

      • Darren says:

        17 Nov17 November 11:34

        I have it on Gold, is this a change?

  • Andrew says:

    17 Nov17 November 09:18

    You mean the one that’s been there for a week or so targeting people to spend a certain amount and get a bonus?

    • TGLoyalty says:

      17 Nov17 November 10:25

      It looks like it’s been slowly rolled out with slightly different dates for different people.

      I’ve spent the £600 for my 600 but no sign yet. The offers counter seems to messed up in any case.

• Peter K says:

  17 Nov17 November 08:27

  How long are people finding before Curve are responding to in app messages please? On a non metal account it’s the 7th day today and no response so far.

  • Jane says:

    17 Nov17 November 08:30

    about 48 hours last week when I contacted them about a limit rise.

  • Chrisasaurus says:

    17 Nov17 November 08:48

    Make sure you start a new thread, I’ve found replies on existing ones take forever. I waited well over a week for a reply in Sept/Oct time

    • Peter K says:

      17 Nov17 November 09:17

      It was a new ticket. I’ll contact them again.

      • TGLoyalty says:

        17 Nov17 November 10:25

        Yes would try again been far too long. Or perhaps check your spam as they reply via email.

  • The Savage Squirrel says:

    17 Nov17 November 10:56

    Was a bit rubbish for me last few weeks. 1 wk + to reply and when they then ask for a trivial peice of extra info’ it’s another week again – have Metal.
    I think a lot of people are suddenly finding they need to change from a business card to a personal one … for the obvious reason, and this is overwhelming them a bit.

    • Adam says:

      17 Nov17 November 20:39

      Pardon me, but what is the obvious reason?

  • Lady London says:

    17 Nov17 November 13:25

    people are saying twitter is getting responses.

    normal messages from another comment today looks like keeping it within, say, 128 characters might make a slightly higher chance of getting a reply sooner.

• John says:

  17 Nov17 November 08:32

  24 hours on Sunday on a metal account

  • Peter K says:

    17 Nov17 November 09:18

    Thanks.

• dezbez says:

  17 Nov17 November 08:49

  Anyone heard anything about the Virgin Money savings account which paid out interest in airmiles? Looks like it may have been withdrawn – it didn’t last long if so.

  • Rhys says:

    17 Nov17 November 08:54

    It’s been pulled

• Nigel W says:

  17 Nov17 November 08:59

  A question regarding opening a Amex Business Platinum Card account – to what extend do the complimentary gold card holders get the same benefits as the main holder?

  • TGLoyalty says:

    17 Nov17 November 10:26

    My understanding is just offers and the insurance. None of the status, priority pass etc.

    • Rob says:

      17 Nov17 November 10:49

      Agreed. Insurance should copy across as it does on the personal Plat. DEFINITELY no status, free Times subscription, PPass etc.

      • Nigel W says:

        17 Nov17 November 13:29

        Great, that’s handy to know as my bosses were asking about this. Also answers my other question whether offers remain on the business cards or not!

• James says:

  17 Nov17 November 09:09

  Naturally lots of avios availability in first & business for the U.S. and Far East for the first part of next year. Worth a punt on a 241 voucher I suppose? Nothing to lose… or am I missing something!?

  • Rob says:

    17 Nov17 November 09:13

    £35 per person canx fee but that’s it …

  • Alex D says:

    17 Nov17 November 09:16

    £35 cancellation fee if the flight goes but you don’t want to, that’s about it. If you can afford to give BA a loan for a few months then why not! I have 2 bookings for Jan&March for same reasons

    • James says:

      17 Nov17 November 10:22

      Thanks – yeah why not indeed!

• Paul says:

  17 Nov17 November 09:13

  Anyone have any suggestions of the best way to chase Avios discrepancies with BA at the moment? 3 complaints via the website regarding the first issue (overcharged Avios for 241 redemption in March 20), which were all acknowledged, and all then received “we’ll pass this to our refunds team” reply. This is a fairly trivial amount (12.5k Avios +some suggested compensation) but now just seen my transaction for a 241 doubled up with 50%Avios sale for March 21 has just posted at a seemingly random amount, fairly close to what full Avios price may have been outside 50% discount period. Actually, typing this it’s just occurred to me it’s nothing like either the full or discounted amount. Any way of actually seeing what the transactions listed in My Exec Club are?

  • Alex D says:

    17 Nov17 November 09:20

    If you login to your BA account, you can click my account then transactions and you’ll see exactly how much was taken and when. If any of the bookings are in F then call the You first line as they are often much quicker to answer and I find more helpful. If it has been passed onto the refunds team, they can take 6-8 weeks to process refunds so maybe same for avios to?

    • Paul says:

      17 Nov17 November 09:32

      Sorry, as I pressed REPLY it occurred to me that BA would be splitting the mileage with my account and my wife’s, and indeed have just checked and that is the case, so amounts are correct not random amounts, but still wrong as 50%sale reduction has not been applied. The first overcharging has been awaiting resolution since I first complained in April, and despite the reminder complaints, still no news, so I’d say well past 6-8weeks….I did actually manage to talk to someone (after over an hour waiting) who helpfully informed me I could raise an issue via the website and there was nothing they could do if that process had already started. Trying to take the broader view, and hoping it would all be resolved eventually, I simply laughed and hung up, first world problems and all that, but I think my hope is now waning, and the new overcharging (68,750 Avios) is more of an issue for me Avios balance wise.

      • Alex D says:

        17 Nov17 November 09:55

        Avios corrections are normally much easier to resolve and often instant. I’ve had issues resolved over the phone in the past. For the latest issue I would raise online and also phone again(if you have the strength). Over 60K in points isn’t to be shrugged off to say the least

      • Jonathan says:

        17 Nov17 November 10:54

        I would first try & work out why the discrepancy has materialised as for a straightforward booking that met the T&C’s I wouldn’t expect an isolated error.

        Did you actually fail to use your 241? Is it still listed in your account? Did you use any kind of FTV or upgrade voucher that required back office intervention? Is it an open jaw?

        Find the cause of the mistake & the complaint can be directed to the appropriate department otherwise it’s just sitting in the general ticketing queue where it will remain until closer to departure date or until more of the ticketing team are back from furlough.

        If you really want the Avios back ASAP then I’d also drop the compensation element as you won’t get any without a really big fight. MCOL is a non-starter as you can’t demonstrate a loss unless you take the flights before they refund you. By essentially conflating a ticketing issue & a complaint you will also struggle to get either department to own the issue & resolve it. BA don’t have agents with authority to stray beyond their narrow remit unless you’re Premier or possibly GGL.

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