The HfP chat thread – Thursday 3rd September

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• Stuart says:

  3 Sep3 September 16:19

  I logged in to my Iberia account and instead of my flights I saw flights for other people including email addresses, phone numbers, cost of tickets and seat reservations.
  Has anyone else had this issue?
  Should I email the people whose details I can see to let them know?

  • Genghis says:

    3 Sep3 September 16:24

    I’d just let Iberia know.
    When I first got my Creation IHG card, I was able to see another person’s full statement. I kindly let them know.

• david says:

  3 Sep3 September 16:28

  Has anyone else noticed the unbelievable first availability with in summer 2021 there there 2 first seat virtually every day ! I have checked on seat spy and confirmed on BA.

  • david says:

    3 Sep3 September 16:30

    The same for SFO as well.

  • Harry T says:

    3 Sep3 September 17:52

    Which routes?

    • david says:

      3 Sep3 September 18:11

      Boston Denver Los Angeles San Francisco Miami Phoenix Seattle New York .

      • Hak says:

        3 Sep3 September 22:07

        Chances of going are about zero.

• Vin says:

  3 Sep3 September 16:54

  Something I wasn’t aware of but perhaps others are. Lufthansa is giving an opportunity to earn bonus award miles on flights for a monthly fee and also the facility to extend the expiry date of your miles. I was directed to the page after online flight check-in.

  https://milesandmore.loylogic.com/rexcategory?categoryCodes=SHPCAT185

• Jimbob says:

  3 Sep3 September 18:22

  Still not received my IHG Reward Night from Creation from March. No response to my formal complaint 8 weeks ago, so time to try the Financial Ombudsman.

  • Anna says:

    3 Sep3 September 19:26

    That’s weird, I got mine pretty much as soon as the end of year statement was generated in July, I was really impressed.

  • Louise K says:

    3 Sep3 September 22:35

    That is strange, mine arrived very early this year – just before the statement with the £99 charge.

    If you are on Twitter send IHG Service a DM. I have found them helpful in the past.

  • CB says:

    3 Sep3 September 23:21

    Received my one when it was due but this was around 6 mouths after I hit the £10k spend as the vouchers are issued in the card anniversary.

  • Matt says:

    3 Sep3 September 23:43

    Me neither, despite emailing them and calling on a monthly basis… I’m going to try calling again tomorrow..

    • Louise K says:

      4 Sep4 September 00:08

      Email I have for them is ihgservice @ ihg . Com if that helps anyone.

• Aston100 says:

  3 Sep3 September 19:01

  Hi, I have for the very first time ever, converted some clubcard vouchers into Avios.
  Just submitted the order and got the confirmation email from Tesco.
  Anyone know roughly how long before this Avios is available to me in my BAEC please?

  Just seen some flights I desperately want to grab but am 30k Avios short right now, hence the clubcard conversion.

  Thanks.

  • Anna says:

    3 Sep3 September 19:27

    It can be within 24 hours, especially if you do it on a week day. 48 hours tops.

    • Anna says:

      3 Sep3 September 19:28

      Isn’t there a bonus on buying avios at the moment if you’re really desperate?

      • Rob says:

        3 Sep3 September 20:24

        Yes – see https://hfp2022.headforpoints.blog/hfp/british-airways-buy-avios/

    • Aston100 says:

      3 Sep3 September 19:58

      Thanks. Fingers crossed. Getting some anxiety about the availability of those reward seats, waiting for the Clubcard conversion.

• Lady London says:

  3 Sep3 September 19:11

  And have Lufthansa retunded people yet?

• Aston100 says:

  3 Sep3 September 21:53

  Guys sorry noobie question.
  Never booked a reward flight before. Just waiting for clubcard conversion so I can have enough points for the return journey using my companion voucher.
  It just occurred to me that I have enough points to book the outbound (in first).
  Presumably I can book the return leg when the clubcard conversion happens in the next couple of days.
  Do I phone a specific number (what number?) and ask BA to book my return flights and combine them etc
  And is there a penalty fee / admin charge for this since both legs are currently available to book online right now?
  Again, apologies, this is all new to me!

  • TGLoyalty says:

    3 Sep3 September 22:11

    You could book the return then combine the two, guess you have a 2-4-1 voucher otherwise no need to combine.

    if you have a first booking (outbound) then you can call youfirst to add the return, they pick up pretty quickly so no issues there.

    However, be careful as they will no longer recalculate the fees so some destinations can end up costing a lot more cash for two one ways than for a return (thinking USA in particular). Not sure if they will give you the return tax cost if you simply add the return over the phone, someone else with more experience of that will probably confirm.

    • Aston100 says:

      3 Sep3 September 22:18

      Thanks.
      Just to be clear, I want to use a companion voucher to book 2 * first outbound, and 2 * club world inbound. Longhaul eastbound trip (I’m sure you’ll sympathise why I am not saying the actual destination at this time).
      I am 30k avios short for the complete journey utilising a companion voucher.
      As I am scared of losing the flights, I am strongly considering booking the outbound 2 * one way in first, using the companion voucher.
      Once the rest of the avios turn up in the next couple of days, I am hoping to phone BA to book the inbound leg in club world, and I hope they will adjust the charges and not penalise me for doing this over the phone.
      Is this the right way to do it in my circumstance? and sorry, what is the best number to call to book the return leg? I am not familiar with You First. I’ve never even flown first before let alone booked an avios reward ticket! Yup, proper newbie here!

      Thanks.

      • Ammar says:

        3 Sep3 September 23:09

        Hi Aston100
        This is the link for You First – they help with bookings that are made in first class, so may be helpful if you need to add on the return journey later on. Good luck with your booking, and hope your get to enjoy the First experience – did it a few years ago myself and it was worth it
        https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=youfirstform

        • Aston100 says:

          4 Sep4 September 00:32

          Thanks Ammar.

• meta says:

  3 Sep3 September 23:16

  First, don’t panic. We’ve all been there.😀

  Eastbound usually attracts higher surcharges if you first book outbound then add inbound later by phone as TG Loyalty explained. When you phone they won’t recalculate surcharges, you’ll end up paying more.

  Suggestion: Book online both outbound (in F on the date you wanted) and inbound (on any date even if not desired) then phone up You First to adjust to the desired date when you get the rest of Avios. You’ll only pay £35 per person change fee which might be less than surcharges. Double check this by doing dummy booking going all the way by selecting flights and to the payment page, but not actually making booking.

  You First is a separate phone line for customers travelling in First. Number is 0800 408 7667 and they’ll pick up quicker than the normal BA lines.

  Keep us posted!

  • meta says:

    3 Sep3 September 23:17

    that was a reply to @Aston100 not sure why it ended on the new page.

  • Aston100 says:

    3 Sep3 September 23:49

    Thanks for that.
    Maybe I’m being a bit thick, but I don’t quite understand the suggestion.
    I don’t have enough avios to make the return booking. I’m not sure how choosing some other return date right now would allow me to complete my return booking right now. You’ll have to assume I don’t know what I’m doing.
    When I price up the total charges for outbound and inbound legs separately, as one ways, the cost is only about £52 more. Hence I’m wondering if I should just go ahead and use my companion voucher right now and use it for just the outbound flights only. In a couple of days when the club card avios arrives, and assuming seats are still available for the inbound, I’ll phone BA and book those over the phone and ask them to combine it all. I guess the risk is I’ll have to pay an admin fee and they won’t refund the additional £52 charges.
    Sorry, am quite confused with your suggestion of booking both legs now, when I don’t have sufficient avios

    • meta says:

      4 Sep4 September 00:00

      Yes, you’re right. You would need Avios for both legs. Since it’s only £52 more in charges, I’d do as you say. Book F then call You First to add once you have Avios. You’ll need to pay change fee of £35, but insist you can’t do it online so they should waive it. Although be prepared that they might push back.

      • Aston100 says:

        4 Sep4 September 00:31

        Thanks again.

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