The new HFP chat thread – Saturday 15th August

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• Secret Squirrel says:

  15 Aug15 August 07:01

  Intercontinental Ambassador – is it true that the 10% rebate on redemption points perk is being scrapped soon?
  Also, its been stated over on FT that if you use 40k ihg points to purchase AMB even in Y2 you dont get the 10% points rebate, it has to be AMB paid by cash – is that correct also?

  • Jonathan says:

    15 Aug15 August 07:19

    Don’t know about it being scrapped but yes, you need to pay cash to get the points rebate.

    • Secret Squirrel says:

      15 Aug15 August 10:40

      Cheers Jonathen,
      Are there any other benefits you do not get if you use points instead of cash to pay for AMB?

  • ChrisC says:

    15 Aug15 August 09:01

    I’ve seen one unsourced comment on the IHG board about the rebate being scrapped which isn’t helpful to man nor beast.

• Spursdebs says:

  15 Aug15 August 07:20

  Passport renewal.
  Did application online on 4/8 posted old passport back by special delivery on 6/8 had text yesterday 14/8 new passport posted out by special delivery should be here today/Monday.
  Under two weeks, can’t fault that service.

  • Carol says:

    15 Aug15 August 07:49

    That’s great service. On that very subject, yesterday I applied online for a refund with Singapore Airlines and 18 hours later have received an email saying they have processed it. A refreshing change to experience such efficiency for a refund!

    • Farid hagmil says:

      15 Aug15 August 13:03

      I have an SQ flight ( travel in June) that I still await refund for but I purchased it through travelUp agency and they claim that SQ is the one delaying!!!!

      • Doug M says:

        15 Aug15 August 13:08

        Facebook group on Travel Up https://www.facebook.com/groups/303469570820231/

        FlyerTalk thread on Travel Up https://www.flyertalk.com/forum/british-airways-executive-club/1985796-travelup.html

        Good luck.

      • Doug M says:

        15 Aug15 August 13:09

        I included links that meant the comment awaited moderation. But search flyertalk and facebook and you’ll find you’re not alone. Good luck.

        • Rob says:

          15 Aug15 August 15:56

          Comments are blocked when they have 2 links. 1 is ok.

      • Carol says:

        15 Aug15 August 19:45

        I do hope you get it sorted soon – my flight was booked for November so there should be no excuse for the delay of your refund.

  • Andrew says:

    15 Aug15 August 09:10

    Just shows how few people are bothering to renew their passport at the moment given they’re unlikely to travel for some time.

    • Doug M says:

      15 Aug15 August 13:10

      I’d never wait, you never know when you made need that passport and very short notice.

    • ChrisC says:

      15 Aug15 August 18:32

      I know a few people who renewed at the end of last year when it was unclear if we were leaving the EU with or without a deal which if it was without it would have meant needing 6 months clear validty if going to Europe (and any extension to validity from renewing a previous passport early would be excluded from calculating those 6 months

      BTW from 1st Jan 2021 we’ll need 6 months validity anyway.

  • Doc says:

    15 Aug15 August 09:20

    Glad to hear the Passport office is improving. I applied for renewal of mine in June. Took almost 7 weeks to get my new passport and only after sending them a message by email!!!

    • Secret Squirrel says:

      15 Aug15 August 10:33

      Did you use the electronic route via the P.O? I was advised by my local branch it’s only taking 10-14 days at present.

      • Doc says:

        15 Aug15 August 23:49

        Yes, all done online bar sending the passport.

• Ant says:

  15 Aug15 August 08:18

  Morning, back in January I called to use a Lloyds voucher & the lady checked my husband’s acc and told me he had one as well that expires on Nov 2020. He called BA yesterday to use it on 01912463933 but they couldn’t see it & said there wasn’t one.
  I am sure we have not used it.
  Is there any other number I can call to check.

  • meta says:

    15 Aug15 August 09:15

    You should have received emails that you earned a voucher. They also specify voucher numbers.

  • pauldb says:

    15 Aug15 August 09:22

    You could also try webchat once you have account number from an old email. https://chat.avios.com/Live/webchatLoginD.php

  • Anna says:

    15 Aug15 August 10:35

    I’ve never had an email about a Lloyd’s voucher, only a letter. My last was last October but makes no mention of the expiry date on the voucher! I’m hoping it’s still valid (and can be seen on the system) when I try & redeem it in a couple of weeks.

  • RC says:

    15 Aug15 August 10:55

    Got through within a few minutes calling 03444933349 yesterday afternoon. They look up your details using name and address to search for your voucher. Hope this helps

  • Peggers says:

    15 Aug15 August 11:03

    Hi @Ant.

    I have two vouchers to use before the end of November 2020.
    I have phoned Avios on 0344 493 3349 in the past.

  • Nigel says:

    15 Aug15 August 17:51

    I thought with the Lloyds Voucher you had to call up Avios only and not BA?

• Zander says:

  15 Aug15 August 08:30

  Update on booking with Lloyds upgrade voucher.
  Booked in April for flights departing in September using 2 Lloyds upgrade vouchers. One of flights was cancelled 3 weeks ago but I had no notification from BA or Avios team until yesterday when I received email from avios team.
  If I want refund I can action it by replying to email. If I want to rebook, I need to call. Email went on to say if vouchers used, they would be extended to end of October. So slightly less than the 3 months that has been advised lately.

• The Original Nick says:

  15 Aug15 August 08:38

  I have a Eurostar booking for next Saturday to Lille coming back on the Sunday. The Sunday train is cancelled and I don’t want to travel now anyway. Eurostar aren’t giving me an option of a refund or a voucher for either leg. Can anyone help out here?

• The Original Nick says:

  15 Aug15 August 08:43

  When I click on cancel booking it just shows Cancel journey
  Sorry, your tickets can’t be cancelled and are non-refundable.

  If you’d like to travel at a different time, you could change your journey for a fee.

  If you decide not to travel, no need to let us know.

  But hold on, eurostar cancelled my ticket not me.

  • Pieter says:

    15 Aug15 August 08:55

    Go to Help Centre, search for ‘Refund’ which throws up a question like ‘Eurostar has cancelled my train’, click that. The page explains how to rebook or get a voucher, ignore all that. At the bottom of the page there is a ‘claim refund’ link which leads to a super simple form where you fill in some details and send it off. Voila.

    I had my refund back in my account in about three weeks. There is little acknowledgement but it will be processed.

    Good luck.

    • The Original Nick says:

      15 Aug15 August 09:00

      Thanks Peter.

• The Original Nick says:

  15 Aug15 August 09:01

  Sorry, Pieter.

• The Original Nick says:

  15 Aug15 August 09:08

  All done. Thanks again Pieter.

  • Pieter says:

    15 Aug15 August 10:57

    Cool no worries. It’s as hidden as they can legally get away with 😅

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