The new HFP chat thread – Wednesday 15th July

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• DJ says:

  15 Jul15 July 07:49

  Just a data point:

  Phoned Amex to cancel my gold card:

  I was offered 20,000 points or £180. I opted for £180.

  • DJ says:

    15 Jul15 July 07:50

    Sorry, I meant the platinum card.

    • Andrew says:

      15 Jul15 July 08:21

      But 20,000 points is £180 at the moment if you just apply them as a statement credit it, so effectively the offer was “do you want £180 or £180, I opted for £180”

      • Peter K says:

        15 Jul15 July 09:27

        Not really. If you needed 40k Hilton points for a booking for next summer then 20k points works better for you.
        £180 credit added with no chance to forget would be better for others.

        • Lee says:

          15 Jul15 July 12:07

          With constant points sale, 40k HH points would cost you only £160

• Wally1976 says:

  15 Jul15 July 07:55

  I’m sure this has probably been mentioned (I can’t keep up with all the chat on here these days!) but a bunch of new Amex offers have appeared in last few days. None any use to me but might be to others. Check your accounts.

  • Andrew says:

    15 Jul15 July 08:23

    There was a new one for Harrods on my BAPP this morning – spend £150, get £30, available in store and online (although wasn’t clear if in store also applies to the new Harrods outlet at Westfield – the ‘participating locations’ link takes you to the Harrods careers site, also ironic seeing as they are shedding a load of jobs at the moment!)

• Andrew says:

  15 Jul15 July 08:26

  Good to see that as predicted, the big chains are passing on the VAT reduction – Starbucks, McDonalds, Weatherspoons – and once one does they all have to follow or risk the bad press of not doing so. Hopefully the hotel chains will do the same.

  • Lady London says:

    15 Jul15 July 11:59

    Accor hasnt passed it on on a booking I made yesterday with them. Rates the same but now 5%.

    TBH I dont mind the hotel keeping the points. Hotels are having a bad enough time already.

• Doc says:

  15 Jul15 July 08:31

  Data point on BA Holiday refund. Got through on phone in 9 mins. They wouldn’t move the trip to 2021 ( beyond 12 months from booking), so cancelled it. Told by agent that they will confirm to my email which never arrived but refund back on my card in 48 hours. Pretty good for BA.

• Martyn Ford says:

  15 Jul15 July 08:36

  I cancelled a QR booking for April (cost €1,700) and took a voucher which I used for another trip which was to take place in October. When a leg of the second flight was cancelled I requested a refund. They have sent me €990 and charged me a cancellation fee on my original booking. Is this correct/fair?

  • memesweeper says:

    15 Jul15 July 08:42

    If you were leaving from the UK/EU that’s probably not compliant with EU261 rights given it was a cancelled flight — you should be offered a full refund. Now that might in your case mean a full refund _of the voucher_. Did you agree to the cancellation fee? If not I’d be kicking up a stink. I’m sure a better armchair lawyer than me will be posting more accurate advice shortly.

    • Martyn Ford says:

      15 Jul15 July 08:58

      Thank you. These were Ex-EU flights. No cancellation fee was ever discussed.

• Andrew says:

  15 Jul15 July 08:43

  I don’t know when people will learn – don’t use the chat, ring up and ask to speak to Brighton – they are fantastic and will always sort your problems efficiently, accurately and politely. Chat can be tempting if you don’t like speaking to people, but in this case, it’s worth the nerves to just pick up the phone.

  • Martyn Ford says:

    15 Jul15 July 13:02

    How many points are you missing?

• memesweeper says:

  15 Jul15 July 08:44

  @rob you might want to edit out the name of the original customer services agent who is referenced in one line above

  • Grant says:

    15 Jul15 July 09:45

    I think it will be pretty hard to identify the specific individual concerned from that one reference

    • memesweeper says:

      15 Jul15 July 13:06

      … that depends exactly how many people they employ with that first name, in a customer facing role — which could easily be just one.

• memesweeper says:

  15 Jul15 July 08:45

  Question for anyone who bought a Playstation or similar voucher from Curries/PC World *mail order* (not click-and-collect). The voucher has arrived and says it must be activated at the till — do we think the mail order team have actually done this?

  • Chrisasaurus says:

    15 Jul15 July 08:54

    Back in Zeek days I bought one or two and it was hit and miss! If not activated they would promise to collect and replace the cards but tbh it was very hit and miss whether that happened too and I often just lost the will to live…

  • Anna says:

    15 Jul15 July 14:32

    I think Rob posted something about this the other day.

    • Rob says:

      15 Jul15 July 15:10

      My understanding is that it can’t be done – activation can only be done alongside payment. This is why the ‘click and collect’ Netflix cards I got had to go back – the store couldn’t activate them as they were already paid for.

      • memesweeper says:

        15 Jul15 July 18:52

        OK — thanks — I’ll send ‘em back

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