The new HFP chat thread – Wednesday 6th May

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• Soso says:

  6 May6 May 12:27

  Did anyone notice that the Heathrow express saver prices have disappeared on the website (the 90 days in advance purchase) ? I was trying to get a ticket for November and was only gave the £22 price. Same for January…Was there any communication on it ?

  • ChrisBCN says:

    6 May6 May 16:19

    I think the advance tickets only get loaded about 24 weeks in advance, which puts you about November. Just wait a couple weeks and they will appear for November. January you will need to get wait longer.

    • ChrisBCN says:

      6 May6 May 16:20

      (Heathrow express is an oddity, most of the rest of the UK network is 12 weeks in advance)

• Spk says:

  6 May6 May 12:35

  Amex IDC Plat card. Thinking i might get it before i travel to US early next year and also use it to buy AA miles occasionally.
  Can someone confirm if the lounge benefits, insurance and breakdown cover are the same as UK Plat?
  If yes, does it make sense to keep this card and pay £444 a year as compared to £575 for the UK version? I’d miss the local retail offers and i have other cards to earn miles. Anything else I am missing?

  • RedEyeDonkey says:

    6 May6 May 14:07

    Is the insurance the same? I vaguely remember a comment about that in the past. Worth a check anyway if that’s of any value to you.

  • Cam says:

    6 May6 May 16:26

    I have the Amex IEC. My understanding is that the insurance has somewhat less restrictive terms around requiring travel to be paid on the card, and is thus superior. I recall there may also be a difference in maximum age. As noted one doesn’t get the various Amex special offers, but the other benefits are largely the same.

    One annoyance is that Amex PTS seem to be capable of charging flights only in GBP, even for a card they issue is €. I don’t use it often, but occasionally it is useful where airline websites and OTAs don’t permit a particular combination (eg, mixed class or mixed fare class bookings).

• Nick S says:

  6 May6 May 13:17

  Just seen that my Clubcard vouchers that were due to expire this month, have been extended by 6 months to end of November

  • Gulz says:

    6 May6 May 18:14

    Thanks. So have mine

• Anna says:

  6 May6 May 13:19

  Has anyone ever tried chargeback/S 75 claim with Lloyds credit card? I need to claim back the money for 3 flights which Cayman Airways cancelled but are refusing to refund, contrary to US regulations. When I checked the confirmation email it transpires I paid with my Lloyds Amex before it was withdrawn! (I still have the MC).

  • Anna says:

    6 May6 May 13:22

    Having said that, I’ve just found the relevant section on the Lloyds website and it says it only covers separate items over £100 each – the flights were $57 dollars each so presumably they would be counted as separate and therefore excluded from the scheme?

    • Gavin says:

      6 May6 May 13:36

      The £100 refers to Section 75 claims. You should be able to obtain a refund via Chargeback.

  • James D says:

    6 May6 May 14:37

    Hi Anna. I had to claim after Thomas Cook went under and I also had closed my account before they collapsed. It was an absolute nightmare and it took me over six months to get the money back. But with determination and an eventual complaint being made with Lloyds customer services, the refund was paid directly into my bank account (I do not even bank with Lloyds). There is an email address you can use but the automated reply informs you that you can not submit a new claim via email, this is to be done over the telephone. However, as the account is closed, they can not verify you over the telephone and the only option to get the claim in is to visit a branch armed with the card or account number as well as your ID. The branch staff verify you then hand you over to credit card services. I had to repeat this every time I needed to chase the progress of the claim. Good luck!

    • Anna says:

      6 May6 May 17:00

      Thanks all – I still have the credit card account, Lloyds just removed the Amex version last year so I should be able to do this over the phone.

  • Charlieface says:

    6 May6 May 15:21

    Depends if the flights are bookable at that price separately. So if it’s a return ticket (not two one ways joined together) you could still get it. Also if there is a fee on the whole booking, so it works out slightly cheaper to book it together.

• Suzanne says:

  6 May6 May 13:33

  How long does it usually take for the Amex Gold annual bonus (10,000 MR) to come in? My renewal date is April 9 and today I got charged the £140 annual fee, but I still haven’t got the 10,000 points yet? I was aiming to cancel the card as soon as I got the points…

  • TGLoyalty says:

    6 May6 May 13:42

    4-6 weeks after anniversary date.

• @mkcol says:

  6 May6 May 13:35

  Data point: requested transfer of VS miles to Hilton Honors on 23rd April.
  Data protection from completed & acknowledged the same day.
  Points arrived today 6th May.

  • David D says:

    6 May6 May 16:22

    I did my transfer on the 28th April and received the points today as well. An email from Hilton asking about my contact with them a few moments ago gave me the heads up they had posted. Fair to say I have not contacted Hilton today.

    • Andrew M says:

      6 May6 May 17:47

      I received the same Email from Hilton, even though I also hadn’t contacted them. Points arrived today as well.

    • @mkcol says:

      7 May7 May 04:33

      I was wondering why on earth I’d had that email from Hilton – just binned it.

• Boi says:

  6 May6 May 14:28

  Hi. I am trying to raise funds for my hometown in beautiful Botswana. With travel and tourism at a halt it’s tough out there. I would appreciate your support. Thank you (Rob please if deemed inappropriate).

  https://www.justgiving.com/crowdfunding/raisingfundsforcommunityinmaunbotswana

  • memesweeper says:

    6 May6 May 17:07

    Love Botswana — hoping for a swift recovery Boi

    • Boi says:

      6 May6 May 20:47

      Thanks a lot. Let’s hope things normalise soon.
      (They don’t have furlough schemes so the struggle is huge).

• Jimbob says:

  6 May6 May 14:41

  Looking for recommendations for a hotel in NYC that would be suitable for families, and preferably accommodate a family of 3 in a room paying with points. Thanks

  • Chrisasaurus says:

    6 May6 May 15:15

    Marriott and renaissance around Times Square have double doubles

  • Genghis says:

    6 May6 May 15:43

    Conrad Midtown has rooms with 2 x Queen beds on points.

    • Jimbob says:

      6 May6 May 15:47

      Thanks

      • Michael C says:

        6 May6 May 16:55

        JimBob, Fairfield Midtown, right opposite Penn St.
        Walking distance to loads of places, main subway station to everywhere on same block.
        Double doubles + b/fast included in price (and rooftop bar if sunny!).

  • Gulz says:

    6 May6 May 18:00

    Crowne Plaza Times Square also has 2 x Queen beds available on points

  • Optimus Prime says:

    6 May6 May 19:32

    I’ve had stays with points in rooms with 2 queen beds at Renaissance Times Square and IC Times Square.

  • memesweeper says:

    6 May6 May 23:03

    My three kids loved the Kimpton Aventi- rollaway was provided – mum and dad next door in a connecting double. Great hotel great location.

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