The new HFP chat thread – Monday 20th April

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• Hugs and Kisses says:

  20 Apr20 April 03:02

  That Sunday Times article just encouraged panic reactions. We need to protect the airline industry not kill it due to over reaction.

  • Kev 85 says:

    20 Apr20 April 09:05

    “ That Sunday Times article just encouraged panic reactions”

    For example?

  • Chrisasaurus says:

    20 Apr20 April 09:11

    On a not entirely unrelated matter, reports virgin Australia in administration

• 😡 says:

  20 Apr20 April 03:11

  I miss flying 😢

• johnny_c-l says:

  20 Apr20 April 04:46

  New Amex offers this morning on Hello Fresh (Spend £30 get £10 back) and NOW TV (Spend £5 twice get £5 back

  • The BA Flyer says:

    20 Apr20 April 04:55

    Good luck getting a delivery slot with Hello Fresh. They must have had this promotion planned for a while as they’re completely flooded due to the demand caused by the lockdown.

  • n_g says:

    20 Apr20 April 08:38

    I’ve no problems with Hello Fresh at the moment. Not sure if they’re closed to new customers but themselves and Gousto have been great the past few weeks. Offer has now be added to card, thanks for the heads up.

• Craig says:

  20 Apr20 April 07:13

  When do we admit that this experiment has failed?

  • Moarner says:

    20 Apr20 April 07:56

    What cos of two idiots…

    • Craig says:

      20 Apr20 April 08:02

      The format is wrong, it’s just not working.

  • Peter K says:

    20 Apr20 April 09:19

    Just reading this thread now. More comments had to be deleted? Sigh.

    • Craig says:

      20 Apr20 April 09:20

      I think when I first looked there were over 50 comments, when moderation was complete there were 6!

• n_g says:

  20 Apr20 April 08:40

  I got my BA refund over the weekend, I’m thinking because of a PM sent to BA Refund Helper on FT although that could be a coincidence.

  Received two cash refunds, a part avios payment but have yet to receive my RFS avios back. Has anyone experienced a lag in getting cash and getting a redemption refund in the past or is this something I need to chase?

  • Patrycja says:

    20 Apr20 April 08:44

    I had an Avios booking which was cancelled. I had my Avios and voucher returned on 30th of March but still no refund for taxes… not sure if everyone knows how long it takes for it to come through at the moment?

    • Anna says:

      20 Apr20 April 08:50

      People are waiting 4 weeks and more, it’s worth contacting the Flyertalk helper, got my taxes back within 24 hours doing this after waiting nearly 4 weeks myself.

      • Patrycja says:

        20 Apr20 April 09:29

        Thank you Anna, how do I do that?

    • Sandra says:

      20 Apr20 April 10:29

      Refund for cancelled flight arrived back on card Friday for my sons foreign student girlfriend, it has taken approx. 17 WORKING days from when we applied using the workaround to avoid accepting a voucher. The bonus is, due to exchange rate fluctuations, the refund is the equivalent of about £20 more than she originally paid as the ticket was bought on a card issued in her home country.

  • n_g says:

    20 Apr20 April 14:36

    I messaged the BA refund helper again saying I was missing the Avios and they got processed already. Thanks to whoever it was (probably a few people at this stage) who pointed my in the direction as everything got resolved very quickly with little to no hassle.

• Anna says:

  20 Apr20 April 08:47

  Data point if you can use the Dell Amex offer for £100 off £750 spend (valid till September soon rush). I needed a new laptop so ordered one yesterday and got the email confirmation from Amex immediately.

  • Anna says:

    20 Apr20 April 08:47

    *So no rush, obviously!

  • Sundar says:

    20 Apr20 April 09:05

    @Anna – Did you order from the dell website and were you able to configure the laptops to your specs ?

    • Anna says:

      20 Apr20 April 09:50

      Yes ordered from the Dell website. Have to confess my only specs were Microsoft office for me and some gaming capacity for the teenager so I didn’t look too closely!

      • Sundar says:

        20 Apr20 April 09:52

        Thanks Anna, will check if I can configure further.

        • David D says:

          20 Apr20 April 14:27

          You can configure a Dell computer to an extent, though normally once you have selected your base type there are generally a few different spec options which you may then make some additional amendments to. It is worth taking a look at the price of the amendments and see if the next spec base is worth the extra due to the difference in cost.

• Anna says:

  20 Apr20 April 08:53

  Is the iPhone workaround for cancelling Avios bookings still working? I have a provisional booking for Easter next year but might change it if something better comes up.

  • alan young says:

    20 Apr20 April 09:06

    Worked for me two days ago.

    • Anna says:

      20 Apr20 April 09:48

      Thanks Alan, at least having a few extra companion vouchers available means there are a lot of options open at the moment!

  • Rob says:

    20 Apr20 April 10:22

    No, BA closed it down.

    • Anna says:

      20 Apr20 April 11:37

      Darn. However the booking that would be cancelled is in F so at least I’ve got the option of trying via YouFirst.

• Peter Thomas says:

  20 Apr20 April 08:54

  Hi HfP- I’d appreciate any help with getting reimbursed for a forfeited deposit as described below.

  On Feb 8, as a very last minute decision to go on holiday, I paid via bank transfer a USD 500 deposit (a receipt was furnished but no rental contract signed ie was done on trust through a reliable source) for a holiday property rental in Florida. On Feb 9, our outbound BA flight to Tampa was cancelled due to Storm Ciara (BA reimbursed us for all our cancelled flight disruption costs whilst we were stranded in London). I immediately contacted the Florida rental property owner who agreed to keep the property available for us.

  On Feb 11, we took the BA Miami flight, being the earliest next available plane to Florida. I called the Florida rental property owner and we agreed that, as we were unable to get to the property until Feb 12, that I should look for an alternative rental property, with me also agreeing to our deposit being forfeited given the circumstances.

  I have the HSBC Premier World Elite Mastercard and Amex Platinum card with their respective free comprehensive travel insurance, but I assume that as I paid the GBP 500 deposit via bank transfer, that I have little/zero opportunity to be reimbursed for the forfeited deposit via these two credit cards’ travel insurance.

  Am I right in my above assumption, and if so are there any other mechanisms for me to get reimbursed for the lost deposit?

  Thank you in advance.

  • Anna says:

    20 Apr20 April 09:31

    You need to look at the Ts and Cs of the insurance policies, what needs to be paid for with the respective card in order to be covered?

  • Andrew says:

    20 Apr20 April 11:11

    Quote:- “also agreeing to our deposit being forfeited given the circumstances.”

    You’ve told them they can keep the money? It’s unlikely that any insurer will be prepared to refund you in those circumstances.

    • Lady London says:

      20 Apr20 April 12:09

      I would get something in writing from the accommodation end stating a non-refundable deposit was taken. Also their certificate of being in business as holiday accommodation provider and whatever other standard documentation they can provide you with to prove it was a regular business transaction. I am sure it was issued at the time even if not sent. At that point I’d just submit the claim with the documentation to the insurance company.

  • ao40 says:

    20 Apr20 April 13:02

    The travel insurance from HSBC comes from having the Premier current account and not the credit card, so there is no requirement to spend on the card (unlike for certain types of claim under Amex Platinum).

This article is closed to new posts. Discussion continues in the HfP Forums.