The new HFP chat thread – Tuesday 14th April

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• Billy Nicholson says:

  14 Apr14 April 17:58

  Hi all. Is there somewhere I can check Malaysians planned schedule BEFORE the seats get released? I do not want to wait and pounce on a reward seat unless I can be sure it will actually fly on that day….?

• EJH says:

  14 Apr14 April 18:50

  Any ideas how to make a new 241 open jaw booking – which is the best number (UK or overseas) to call? Spent a sum of 80 minutes on hold to be simply hung-up on twice. Obviously it’s not nearly as urgent as most others’ Covid refunds and the like (and I get that) but BA don’t seem to want to take my money!

• Brian W says:

  14 Apr14 April 20:10

  Can anyone help me locating my VS companion voucher on the Flying Club website? Which section of the website is it in?

  Feel like I can’t see the wood for the trees although their website seems to freeze on me no matter what browser I’m using when I click on the pull down section from my name in the top right hand corner.

  • Rob says:

    14 Apr14 April 20:16

    It’s not. There should be a weird one-line entry on your miles statement, with a zero miles entry, which is the sign that it is on your account and waiting for use.

    • Brian W says:

      14 Apr14 April 20:23

      Thanks Rob, got it, “Virgin Atlantic Reward+ Credit Card – Reward Qualification”. Assumed it would be parked with an expiry date like BA ones. Got an email earlier from Virgin that they have been extended by 6 months validity so went hunting for it for the first time. Thanks again.

• Craig says:

  14 Apr14 April 20:31

  Hi all

  Anyone got any experience trying to cancel cash flights with South Africa Airways? I have 3 flights booked (2 people, so technically 6 flights) with them for the end of May, none of which are currently cancelled. I would be happy to cancel one of them but ideally would change the other two to flights next year. Interested in hearing anybody’s experience.

  May be one for the HSBC Premier insurance. Anybody claimed on this yet and been successful/unsuccessful? I do wonder if this would take a while though!

  Thanks!

• Amar says:

  14 Apr14 April 22:40

  OT – I called virgin for a transfer to Hilton Honors. All went fine on the phone. A week later points haven’t showed up BUT I have an email supposedly from virgin (nearly definitely a phishing attack). Snippet from email below. They have my email address, name and flying club number. Should I be worried?

  Thank you for contacting us regarding your HH transfer.

  With the current pandemic Covid-19 and the extreme amount of calls that we have on hold for customers with flights in the next few days.

  We have decided that we are going to cover extra Data Protection over email instead to help our members. If you are not happy to reply to this email with extra DPA then please can they go to our website and chose a local number to call in to answer the extra DPA questions.

  Can you please forward the following information please.

  Name

  Date of birth

  Current and previous address

  Current and previous email address

  Current and previous contact number

  Last flight or how you mainly spend your miles

  Thank you for your understanding.

  Kindest Regards,

  Flying Club Support UK
  Virgin Atlantic Airways Ltd,

  • the_real_a says:

    14 Apr14 April 23:33

    Apparently its legit but badly written. Was covered a few days ago in comments.

    • Roy says:

      14 Apr14 April 23:43

      I don’t believe it. It’s not like they normally ask you any of that stuff on the phone, why would it suddenly save them time to ask for it by email? Things like previous address? I’ve never had anyone ask me for that except when they needed to do a credit check. This sounds to me like someone attempting to gather enough information to try to do an identity theft….

    • Roy says:

      14 Apr14 April 23:50

      I’m surprised they didn’t ask for you credit card number, expiry date and CVV. For verification purposes, and just to save time, of course….

      • Amar says:

        15 Apr15 April 06:49

        I’m also not convinced, but will call virgin today to find out more

        Thanks

        • Roy says:

          15 Apr15 April 19:50

          If this is genuine (as some people here claim) then someone needs to urgently explain GDPR to Virgin.

• VentureLog says:

  14 Apr14 April 23:46

  Hello, hope someone can provide info. I recently changed my flight plans (Covid19) when i had to leave earlier than expected from Athens. As it was a busy time i wasn’t able to speak to BA to get them to change the flight date. I waited on my original return flight to be cancelled so i could claim a full refund. It never happened as flight still went ahead. I cancelled just before it departed and applied for a voucher. Unfortunately the voucher application was rejected as journey was started. Instead, it seems like they have said that the remaining part is kept open. If i do book it on another date, would the flight be booked with additional costs (fees or price difference)? I don’t mind visiting Athens again for a short trip. Thank you

• Nathan says:

  15 Apr15 April 09:40

  Just got my refund voucher from BA and was horrified to se that I have to call them to use it, I cannot use it online- Warning to others, maybe it would be better to get a refund and absorb the £35 pp cost.

  • Rob says:

    15 Apr15 April 09:58

    Wait until you try to use it. There is a lot of other small print you haven’t been told about.

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