The new HFP chat thread – Sunday 12th April

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• Stephen says:

  12 Apr12 April 15:19

  Anyone used Curve (Virgin) to top up Revolut recently?

  • TGLoyalty says:

    12 Apr12 April 15:37

    Using curve in between makes no difference as curve pass the MCC directly to virgin.

    Wouldn’t have bothered wasting your curve limit as you could always top up with a credit card.

    • Stephen says:

      12 Apr12 April 16:10

      Thanks, a 5% cash advance fee was charged on 29/03, has anyone topped up since?

      • The Urbanite says:

        12 Apr12 April 22:39

        Revolut change their MCC regularly these days – for some, they’re back to charging cash advances. Top it up with a credit card at your own risk of being charged fees and getting no rewards.

    • Anna says:

      12 Apr12 April 18:24

      I’m struggling with Curve at the moment, despite updating the app it keeps telling me my card is set to Polish zloty and then giving an error message when I try to continue!

      • Anna says:

        12 Apr12 April 18:26

        Apologies, Curve gives me an error message and Revolut tells me my Curve card is set to zloty!!

• Oli W says:

  12 Apr12 April 16:12

  KLM cancelled our outbound flights in June. I called up for a cash refund but they are refusing and only offering a travel voucher. Any advice? Thanks

  • Lady London says:

    12 Apr12 April 16:59

    Another comment today said you have to persist and insist and eventually they will give you a link for a refund. It’s your right to choose full cash refund under EC261/2004 which, for the avoidance of doubt, supersedes any European national law including Dutch.

    If they still refuse ask your UK credit card for a refund under Section 75.

  • Graeme says:

    12 Apr12 April 20:30

    They cancelled my LCY-AMS flight in early May. I called and was refused – I quoted the EU Transport Commissioner who last week said that airlines HAD to refund, they said that many Governments support the voucher. We did that dance for a bit before she said I had to complain in writing. I tried Twitter and got no response, so I tried Whatsapp and had the same conversation again – refused, EU Transport Commissioner, Governments/voucher etc. Keep refusing the voucher and eventually they’ll send you a link to claim a refund.

    They’re really trying it on and it really annoyed me. The language they use is incredibly irritating as it’s so misleading.

    • Graeme says:

      12 Apr12 April 20:31

      I say “refuse”, I mean more “insist on a cash refund”.

  • AlanC says:

    12 Apr12 April 22:43

    https://refunds.klm.com/rps/Forms/frmMain.aspx

    This worked for me.
    Cheers
    Alan

    • Oli W says:

      14 Apr14 April 15:32

      Thanks, will see how I get on

• Jen T says:

  12 Apr12 April 16:22

  Seems I cannot get Avios from Screwfix – is this a new thing?

  • Carol says:

    12 Apr12 April 16:31

    I earned Avios on 2 purchases last week. The first one was on 6 April and arrived in my account yesterday. Would hope the second amount arrives tomorrow

  • Lady London says:

    12 Apr12 April 16:55

    I did. Think I purchased in January. They were credited in a matter of days.

    • Secret Squirrel says:

      12 Apr12 April 17:04

      A few people mentioned a day or so ago about the Tesco Pet Insurance still not paid out points. Some srated they were going to chase, any update?

  • Jen T says:

    12 Apr12 April 17:46

    Seems Screwfix is one of them – shame!

• Keith says:

  12 Apr12 April 17:24

  Had tried to make a booking for my return trip on my companion voucher.

  Economy half way, then stopover, then business home.

  Was told by agent I couldn’t pay for it there and then, as there was a change of class midway through journey they would send to Fare Dept who would then quote.

  While waiting for them to get back to me First availability came up. Called to have them quote for First rather than business, they have now sent quote, but with a £35 pp change fee.

  Other than the outgoing flight of the trip nothing has been ticketed and all I’ve done is ask them to quote for a different class, I’m not changing or cancelling anything.

  Should I really expect to pay a change fee for this?

  • Anna says:

    12 Apr12 April 18:11

    No because you haven’t actually booked anything yet! Sounds like a slightly confused CSA.

  • Sunguy says:

    12 Apr12 April 18:16

    I would doubt that very much…..as it includes a flight in FIRST – Id be very tempted to give YOU FIRST a call with your PNR for the quote – they are of course meant to be post-sales, but you should be able to get someone who knows what they are doing!

• Brian W says:

  12 Apr12 April 19:17

  Rob, a lot of my replies to comments seem to get blocked 🙁

  • Rob says:

    12 Apr12 April 19:25

    Fixed

• Paul says:

  12 Apr12 April 23:41

  Data point- I booked two F seats for Houston to New Orleans via Amex travel on United. United cancelled my flight but refused a refund as they rebooked me on a service two hours earlier. I tried everything with Amex travel who sadly sided with UA. I filed a complaint with the DOT and formally complained to Amex Travel.
  With that detail I then registered a disputed charge claim with Amex Platinum uk who refunded in full in 24 hours.
  The platinum card is bloody expensive but they do sort these thing out really fast.
  Wish I could say the same for the Royal
  Albert Hall and The Henley Festival. Sadly bought via virgin MasterCard who are no use at all and both venues seriously dragging their feet with refunds. Compare that to the Ford theatre in Washington DC and the Kennedy centre who both provided refunds within days.

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