The new HFP chat thread – Saturday 4th April

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• Geoff says:

  4 Apr4 April 02:55

  https://www.bbc.co.uk/news/business-52126661

  • Geoff says:

    4 Apr4 April 02:56

    “BA cabin crew contract virus on long-haul flights”

    • Anna says:

      4 Apr4 April 15:11

      “Fear” they may have contracted it. Of course they do, but there’s no evidence in the article to suggest any of them actually have.

• Peter says:

  4 Apr4 April 06:28

  I posted on yesterday’s thread seeking advice on how to get a long-over-due resolution from BA Customer Relations for a BA Cancelled Flight Disruption Expenses Claim (due to Storm Ciara) I submitted in February.
  Thank you to Michael C, BJ, LucyK, AJA and LadyLondon for your replies – very helpful and much appreciated.

• The Lord says:

  4 Apr4 April 06:53

  BA offering voucher refunds on flights up to May 31. What if my outbound is pre may 31 and inbound is in June (all on one booking code) Is the entire booking eligible for refund?

  • jil says:

    4 Apr4 April 07:23

    Yes

• Ian says:

  4 Apr4 April 07:33

  Wondering if anyone can help.

  I have an Avios booking. Outbound is 29 April and has been cancelled. Inbound is 8 May and hasn’t been cancelled.

  If I use the trick to generate a cash refund rather than a voucher, will I be treated as cancelled an already cancelled ticket (because the outbound has been cancelled) or do I have to wait until the inbound is always cancelled?

  If I decide to take my chances and call the BA phone line, am I in the same position but will save myself the £35 cancellation fee?

  Any idea how long refunds take to process?

  Thanks in advance

  • Secret Squirrel says:

    4 Apr4 April 07:55

    If they cannot fly you there in the first place, how can you use their inbound ticket?
    I would call up and demand a full refund on those grounds.

  • Phil G says:

    4 Apr4 April 08:15

    I had a similar flight to KUL and BA automatically cancelled the whole thing. Use the workaround to get your cash back or call for a refund.

  • TGLoyalty says:

    4 Apr4 April 09:07

    As long as it’s a single PNR it’s all refundable once any one of the legs has been cancelled.

    If you have a separate PNR for each flight then only each one is considered cancelled and therefore refundable.

  • Ian says:

    4 Apr4 April 10:24

    Thanks for the responses everyone. Sounds like I’ll have to try and call!

  • Lady London says:

    4 Apr4 April 11:12

    Refund for the whole ticket is your choice as soon as the airline changes a flight significantly, renumbered your flight or cancels any flight on your ticket.

• Richard says:

  4 Apr4 April 08:56

  Anyone got experience of a refund being issued to a closed credit card account? I seem to remember getting a letter / cheque from amex a few years ago

  • Anna says:

    4 Apr4 April 09:30

    They will send you a statement showing the refund. You can either call them to ask for the money or use chat if you can still log into the account.

  • AM says:

    4 Apr4 April 09:54

    If the refund process was long and drawn out and you forgot about it , closed your account and moved house , you might never see your refund 😂

    • Lady London says:

      4 Apr4 April 11:22

      I had 2 tax refunds from HMRC that completely disappeared that way some years back, that I found out about accidentally 18months-2 years later, and HMRC refused to reissue the cheques.

      Currently i have one card (that I closed due to poor service) that has been receiving refunds from easyJet and hotels that I’ve only accidentally found out about as easyJet did some refunds of tax on an audit and did not advise me. Unfortunately that card company has rotten service and their policy is not to inform the holder of a closed card and ask where they would like the money sent. They just reject any incoming refund to a closed card and don’t advise anyone.

      So I now have a nightmare trying to find out what amounts were refunded to me by easyJet or hotel that I haven’t received, and idiot hotel management refusing to allow new refunds to be sent anywhere other than my original card due to their “accounting rules” which is now closed.

      Anyone who has an Amex is lucky because Amex will always catch a refund to a closed card and will contact you to ask where you would like to receive the money.

  • xcalx says:

    4 Apr4 April 10:09

    Just click on the closed Amex account and you will see a balance if you have had a refund. Thats they way I have been checking for refunds on a closed Amex Plat account. I have then used chat to get the refund sent to my bank account.

    • Carl says:

      4 Apr4 April 10:41

      Thinking of downgrading my BAPP, but if I had to issue a dispute/chargeback then would I still be able to do this after the downgrade or do I lose the ability to do so when the card is cancelled?

      • Lady London says:

        4 Apr4 April 11:28

        Yes IIRC as s.75 would still be available to you on a transaction on a closed card I would expect chargeback to be also in the case of Amex.

        However s.75 is statute the cardco’s must respect however chargeback is a scheme that is amongst the card companies (and not all) not a statute. So I’m guessing it’s possible some cardco’s might have a policy they will not progress a chargeback on a closed card. But a credit card co can’t refuse s.75.

  • Richard says:

    4 Apr4 April 11:09

    Thanks everyone!

• dr says:

  4 Apr4 April 08:57

  Ian, I phoned and got a refund in almost identical circumstances. About a 30 mins wait.

• Venturelog says:

  4 Apr4 April 09:17

  Question regarding refunds on cancelled cards. I’ve cancelled my Amex card last year but had bookings on it for this year. I thought GDPR meant refunds could only be given back to the same card? Or in Amex case, does it mean it can refund to the Account? Thank you

  • TGLoyalty says:

    4 Apr4 April 09:31

    It’s nothing to do with GPDR I believe it’s more around money laundering regulations and perhaps refunding fees if it goes back to the original card.

    Anyway once it’s actually refunded you can ring Amex, or they will get in touch eventually, And have your balance transferred to another card or to your bank account / cut a cheque.

  • Anna says:

    4 Apr4 April 09:31

    See the 2 previous posts!

    • Venturelog says:

      4 Apr4 April 12:36

      Thank you both

• xcalx says:

  4 Apr4 April 10:00

  Iberia cash ticket refunded in 5 days this follows on from an Avios booking that resulted in cash and avios refunded in 7 days. I must be lucky . Also had speedy refunds from Europcar and the Grosvenor hotel Chester. Not so lucky with Expedia, Booking dot and Royal Caribbean.

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