The new HFP chat thread – Monday 30th March

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• Aeronaut says:

  30 Mar30 March 03:07

  So, given events, the sphere of microbiology certainly isn’t something to be sneezed at…

• Ace says:

  30 Mar30 March 07:44

  “First they came for the Intercontinental Ambassadors, but I did not speak up, becuase I was not an Intercontinental Ambassador”

• Jeff says:

  30 Mar30 March 07:44

  Yep. It would also become harder for people to make fake profiles to defend themselves from criticism of their odd behaviour.

• Gary says:

  30 Mar30 March 08:18

  Anyone got any tips for cancelling easyJet flight for a full refund? Cannot for the life of me get through to them on the phone and can’t see the refund option online? Thank you I’m advance.

  • Dave says:

    30 Mar30 March 08:42

    Someone suggest emailing them a screenshot of your cancelled flight with a request for refund to customer.support@easyJet.com. That way you have a record of contacting them if you need to do a charge back. Alternatively just go via your credit card company. I have flights in may that have not been cancelled yet but expect them to be.

    • Vit says:

      30 Mar30 March 09:02

      Dave, as I understand easyjet has suspended all flights except “requested rescue flight” by the GOV. I think it is just a matter of time before you receive the flight cancellation email.

      • Dave says:

        30 Mar30 March 09:31

        My thoughts are that they are waiting till nearer the flight date before cancelling in the hope that people take the voucher proactively rather than wait for formal cancellation and right of refund.

        • Lady London says:

          30 Mar30 March 11:47

          I think they’re overloaded, have forloughed most of their staff and are only flagging flights as cancelled in MMB about 3 days ahead and sending cancellation emails about 24hrs after that on a rolling basis.

          They cancelled all flights on some days three weeks before they announced the cancellations and info has been coming through on rolling basis as above.

          I am particularly sorry for Easyjets lively staff in the South Africa call centre as I’m not sure how much their government helps them in this situation and I would suspect if you’re not wealthy, would the South African health system be able to cope with the families they Mayes h be supporting.

  • Charlieface says:

    30 Mar30 March 11:55

    Try 01617749879.
    Otherwise do a chargeback

    • ankomonkey says:

      30 Mar30 March 16:30

      Hey! That’s my sister’s number!

• Micky says:

  30 Mar30 March 08:19

  I think the Virgin system is now even more overloaded it’s been 36 hours now trying to sort out a transfer to Hilton, not hopeful

  • Jonathan says:

    30 Mar30 March 08:59

    Mine went through yesterday after a 24 hour wait .

  • Jill (Kinkell) says:

    30 Mar30 March 08:59

    I texted, got a reply within 24 hrs. Virgin account showing reduced amount. Told it takes up to 35 days to reach Hilton.

  • Ian M says:

    30 Mar30 March 09:09

    I did a transfer out of Virgin last week. The miles left my Virgin account on Wednesday. No sign of them arriving in my Hilton account yet, and no email confirmation of the transfer received whatsoever.

  • Nick_C says:

    30 Mar30 March 10:39

    I sent them a WhatsApp at 12.37 yesterday then saw posts on here saying SMS was quicker. I sent an SMS at 14.20 and got a reply at 09.44 today.

    SMS seems to be the way to go.

    • Mac D says:

      30 Mar30 March 11:01

      I did both sms and whatsapp got an inital contact but no reply after 18 hrs now

• akbar says:

  30 Mar30 March 08:20

  everyone is panicking by sending their virgin miles to hilton.
  could this actually be a way they may be running a profit.

  • TGLoyalty says:

    30 Mar30 March 08:27

    Not sure I understand how that would work.

    They would be paying Hilton actual cash for the points (or atleast creating a bigger liability on the balance sheet) vs nothing if people were holding onto them?

  • Rob says:

    30 Mar30 March 08:40

    Paper profit, perhaps. It’s all about cash at the moment.

• Anna says:

  30 Mar30 March 08:49

  Thanks to HFP and You First who have almost reignited my faith in BA with their willingness to be accommodating I now have all my Avios and companion vouchers and so far half my cash outlay!
  Just need to be able to re-book now before the inevitable devaluation…

  • Liz says:

    30 Mar30 March 14:05

    I am still waiting for Avios and fees/taxes refund after 16 days. I called first time and got India, called a 2nd time via YouFirst and told as it was a reissued ticket with return and domestic leg added later that it would have to be done manually. Just have to patient I suppose……

• Andrew says:

  30 Mar30 March 08:56

  Any update on IHG extending status – I was seeing some on here last week saying status was extended to end of 2021. I’m Spire Ambassador and spring far just saying end of 2020 with no change to even the number of nights required to retain.

  • Secret Squirrel says:

    30 Mar30 March 09:04

    Andrew:
    IHG are being slow introducing any changes recently, sure it will happen. The reduction in points needed for Spire has not been rolled out as still states 75k needed when it should read 55k.

    • T says:

      30 Mar30 March 09:20

      Thanks. Hopefully they will adjust their offer again as at this rate even 55k seems unachievable. Here’s hoping they mirror Hilton.

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