The new HFP chat thread – Saturday 28th March

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• Wally1976 says:

  28 Mar28 March 08:33

  Please can someone confirm the text number to convert Virgin miles to Hilton points? I think I’m going to hedge my bets and transfer some of our stash. Many thanks

  • Chelseafi says:

    28 Mar28 March 08:38

    07481 339184

    • Wally1976 says:

      28 Mar28 March 10:03

      Thanks

    • ankomonkey says:

      28 Mar28 March 12:12

      Hey! That’s my sister’s number!

  • Peter K says:

    28 Mar28 March 08:47

    It is on the Virgin website. Safest place to get a generic looking number. I know we have a good community here but there might still be a scammer trying it on!

    • Wally1976 says:

      28 Mar28 March 10:02

      I did look but couldn’t find it on the Virgin site. I’m relying on others on here to tell me if the number posted is not correct!

      • How hard can it be says:

        28 Mar28 March 11:00

        https://www.virginatlantic.com/gb/en/flying-club/partners/hotels/hilton-worldwide.html

        Click on Spend miles.
        Click on Call the Flying Club helpline.

      • Wally1976 says:

        28 Mar28 March 11:05

        For anyone else interested, the number posted above is indeed on the Virgin site on their Flying Club contact page: https://www.virginatlantic.com/gb/en/flying-club/contact-flying-club.html

  • Arnie says:

    28 Mar28 March 09:30

    id me really careful about transferring anything into Virgin Miles at present. Im sitting on a million miles and am not sure they will be here when we get through this. I think if youbcan transfer to anything I wud go with KLM you can then use them of Virgin if Virgin are still around at the end of it. KLM being the national carrier I don’t think are going to disappear.

    • Ian M says:

      28 Mar28 March 09:57

      I believe Wally is looking to transfer out of Virgin to Hilton..

      I did the same the other day. The miles left my Virgin account but no sign of them arriving with Hilton yet, also no email confirmation of the transfer..

    • Andrew M says:

      28 Mar28 March 10:03

      You’re sitting on more than a million Virgin miles but you don’t fully understand the program if you think you can transfer them out to AF/KLM.

    • Lady London says:

      28 Mar28 March 14:12

      All fine except you can’t transfer miles from VS to KL

• jack says:

  28 Mar28 March 08:45

  Perhaps they do in one sweep every week or so? If it’s a slightly manual process might not be their top priority. I would not worry.

  • John says:

    28 Mar28 March 10:25

    It used to be monthly and done by emailing an excel file. It may have changed in the past 5 years.

• BJ says:

  28 Mar28 March 09:05

  The typical pattern is that it took 0-3 days for the miles to leave FC accounts and 7-10 days to arrive in Hilton accounts. Early last year it was taking about 30 days to show on Hilton account before returning to normal. Under the circumstances it might be taking longer again.

• Caroline says:

  28 Mar28 March 09:10

  I have a flight booked with KLM (via Expedia) which has been cancelled. Following the advice in the comments from a couple of days ago I sent an email requesting a cash refund under EC/EU261. Overnight I have been issued with an airline credit. If I want to insist on a cash refund should I follow up with Expedia or KLM? Thanks in advance

  • Tipwala says:

    28 Mar28 March 09:29

    You should contact Expedia as your contract is with Expedia. The issue is that a lot of airlines are doing this, although it isn’t fair or allowed currently.

    • Alan says:

      28 Mar28 March 12:24

      Yep, good luck getting through to anyone in Expedia though 🙁

    • caroline says:

      28 Mar28 March 16:51

      Thanks. I sent an email, no chance on the phone

  • Charlieface says:

    28 Mar28 March 20:26

    EC261 is technically from the airline, but they usually push you off to the agent

• Diane says:

  28 Mar28 March 09:13

  I had my flights cancelled and was dealt with very efficiently by BA. All my points /2-4-1 are back in BA account. Seat booking charges refunded. However the taxes not yet showing as refunded. Are these taking longer to refund?

  • Arnie says:

    28 Mar28 March 09:27

    its amazing to read this e mail from Diane. BA cancelled our four club Europe bookings to Turin and back, having rerouted us twice in a week, and I completed a form to obtain the refund. I have seen no acknowledgment of the refund request, I have had two communications from BA Customer service , bottling me that I can only request refunds on line – despite asking them how I follow them up and so far no refunds. I don’t have great experience in general with BA and really only use them where there is no alternative but if Virgin do close, and they might, then I think my choice will be KLM or LH. Ill certainly try and steer clear of BA. And given the staff they must have sitting around you would think they could organise the phone centre a little more efficiently. perhaps I am being unreasonable.

    • J says:

      28 Mar28 March 09:56

      LH are even worse than BA (yes, it’s possible!) blanket policy that yes they will refund but they will not process until further notice, so could be months.

  • BJ says:

    28 Mar28 March 12:33

    Got my money back on my amex within 48h, I was very surprised.

• Arnie says:

  28 Mar28 March 09:22

  I have had to cancel nine bookings on Hilton in the last week. I cancelled one lot on line using their form but heard nothing so managed to get hold of their customer services line – twice. I just requested a call back and amazingly had one within a minute of request. On both occasions I was answered with a very polite acceptance, booking details were taken, cancelled, email confirmations sent and a note to say expect the refund on pre paid ones within a month. They also were good enough to refund two advance purchase non refundable bookings. So I think I may be using Hilton a lot more in future.

• Marc says:

  28 Mar28 March 09:25

  We’re booked to fly to Canada in May on a 2-4-1 Avios booking. Yesterday we got an email from BA offering us to apply for the voucher, but it doesn’t say if this will automatically trigger the refund of the Avios and the 2-4-1 voucher. And it also doesn’t say if the voucher will include all the taxes and seat booking fees (over £400). Shall we just wait this out and try to contact the call centre nearer the time or once they lift the restriction re: dealing with flights departing in next 72 hours? Or apply for the voucher?

  • Anna says:

    28 Mar28 March 09:35

    Have you tried the HFP workaround? You should get everything back bar £35 pp admin fee.

    • Marc says:

      28 Mar28 March 10:21

      Apparently it’s £35 per leg so £140 for the two of us and I’d also be forfeiting the £444 seat fees, so a loss of nearly £600 in total if I take the voluntary cancellation route. That’s why I’m torn between applying for the voucher (which isn’t very clear) and just waiting it out in the hope I can get back all of the money we’ve paid

      • BJ says:

        28 Mar28 March 10:27

        With that much at stake I think most of us would do the same.

      • TGLoyalty says:

        28 Mar28 March 10:34

        It’s £35 per booking per passenger isn’t this a return booking? seat assignment fees are refundable as long as you are more than 30 days from your flight.

        I would read the T&C’s very carefully and act quickly if you want the majority of your money back and not fly

        • BJ says:

          28 Mar28 March 10:53

          If we add the return flight to the 241 reservation at a later date due to T-355 availability issue then BA book the return jourhey under a second PNR. Therefore when cancelling, they charge 4x £35 instead of 2x£35.

        • Marc says:

          28 Mar28 March 12:43

          Thanks TGLoyalty. The T&Cs are the usual ones – £35 cancellation fee per person per flight (between the two of us we actually have 8 flights on this booking as we’re flying from Manchester to Vancouver via London return) and we lose the money paid for the seats as these are non-refundable.

          I think we’ll apply for the voucher as at least BA have clearly said there won’t be cancellation fees for cancellations made through this route. I’ve seen the posts about the vouchers not stating a value/amount so we won’t know if the seats fees have been added to the voucher until we use it. Guess it would be easier to recoup that from BA at a later date given they haven’t provided clarity around this vs. cancelling using the Chrome workaround and trying to recoup the cancellation fees afterwards.

  • BJ says:

    28 Mar28 March 09:39

    Why not cancel it for a cash refund using the workaround?

    • Secret Squirrel says:

      28 Mar28 March 11:15

      Thought the trick no longer worked for AVIOS / 241 bookings to get all fees back inc seat reservation?

• Ian says:

  28 Mar28 March 09:26

  I’ve not received my Virgin Atlantic credit card miles this month. They usually appear in my account the same day as my statement is issued, but four days later they’re still not there. Anyone else noticed a delay?

  • Arnie says:

    28 Mar28 March 09:37

    Hi Ian, Just checked my account and my statement date is 25th march and the miles went in on the 25 th. Id give it a day and chase them.

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