The new HFP chat thread – Saturday 28th March

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• memesweeper says:

  28 Mar28 March 06:00

  Datapoint: after truthfully telling them what I’d done and providing documentation several weeks ago my Monese account has not been closed (yet). I’ve cancelled my premium membership and will confine myself to a couple of top ups a month, if that.

• Dannyrado says:

  28 Mar28 March 06:54

  So, what to do with 600k virgin miles.

  What happens if you book a load of klm or delta flights online? Any chance they’ll be honoured? Not many online uses for miles, and a 2-3 hour wait for call centre.

  • TGLoyalty says:

    28 Mar28 March 06:59

    Who knows because the points aren’t owned by the airline itself.

    However, in cases where airlines have gone bust partner awards weren’t valid as I believe the award flight is paid for at the time it’s flown and not before.

• Matthew says:

  28 Mar28 March 07:04

  It seems BA have pulled out of the Helsinki route entirely. I have a booking in Jan 2021 which is showing as cancelled.

  It was booked by phoning Avios and using a Lloyds upgrade voucher for Club Europe. Are they obliged to re route me with Finnair in business or can they insist on refunding Avios/fees etc? My Lloyds voucher has now expired but used in time as they are book by dates rather than fly by. Many thanks 👍

  • TGLoyalty says:

    28 Mar28 March 07:09

    They should re route you

    Others seem to have an option to book any finnair including the widebodies.

  • Anna says:

    28 Mar28 March 07:09

    You are entitled to a re-route unless EU261 is changed again, though getting BA to play ball is a whole other issue.

    • Nick_C says:

      28 Mar28 March 10:37

      Changed again? Has it changed??

  • Matthew says:

    28 Mar28 March 07:35

    Ok thanks both. I have a flight later in the day with Finnair in business so would need to align with that. Fingers crossed. Will it now attract long haul APD even though it’s 2 separate tickets but same carrier or will it just be short haul APD. I’m not sure on the APD rules when flying ex EU.

    • Genghis says:

      28 Mar28 March 07:38

      SH. It’ll be two separate tickets so plan accordingly.

      • Matthew says:

        28 Mar28 March 07:39

        Perfect, thanks.

• J says:

  28 Mar28 March 07:05

  Lufthansa cancelled my flight next month but have said they are not processing refunds until further notice. What does this even mean?! And I thought it was hard getting a refund for my BA flights. Annoyingly I paid Lufthansa on Curve, so let’s see what their charge back process is like.

  • ChrisBCN says:

    28 Mar28 March 08:27

    It means they are being cheeky but complying with the letter of EU261 rules to buy them some time. They are clearly breaking the spirit of the rules though, so let’s see how long they can get away with it for.

    Terrible behaviour really!

    • Don says:

      28 Mar28 March 13:20

      EC261 says refund in 7 days and no vouchers- how are they complying with the letter or even the spirit of Reg?

• MartinF says:

  28 Mar28 March 07:05

  Got reward flights booked for July with Virgin. Am I right in assuming I’ll get the taxes (£1,400) back but lose the points if Virgin go bust?

  • Matthew says:

    28 Mar28 March 07:06

    If you booked with a credit card…

    • TGLoyalty says:

      28 Mar28 March 07:10

      Then you have s.75 and consequential loss cover and can argue for replacement flights in the same class of travel.

    • Shoestring says:

      28 Mar28 March 07:10

      this is quite a good strategy – seal in your S75 protection with a far away refundable flight

      how does it work with Virgin points flights? if you cancel, do you get back your points minus a small fee same as BA?

      • Gareth says:

        28 Mar28 March 07:28

        £30 per person cancellation charge

        • Shoestring says:

          28 Mar28 March 07:29

          and you get back any ‘fees’ eg £500 for transatlantic flights?

• Oli says:

  28 Mar28 March 07:11

  Ryanair cancelled one of my flights and say that in the cancellation email:
  You have the right to re-routing to your final destination, under comparable transport conditions, either at the earliest opportunity or at a later date at your convenience subject to seats being available.

  My cancelled flights in April were about £50 each. Do you think i can get a rebooking in August when prices to my destination are more like £150? Not sure the wording was intended at rebooking a free flight four months later

  • AJA says:

    28 Mar28 March 08:28

    You can choose to fly when it suits you so in theory yes you can rebook for August. The caveat is in the words “subject to availability” so you need to check what booking class your current Ryanair flights have and see if they have the identical class available in August. I know Ryanair only has economy seating but you might find that there is something different on those peak month flights and therefore no availability.

  • Charlieface says:

    28 Mar28 March 20:29

    Doesn’t have to be with the same airline, nor does the other airline need to have an interline or distress arrangement. It must be the same booking class and reasonable though

• MC1808 says:

  28 Mar28 March 07:11

  Are the costs to cancel a ComAir Avios flight booking the standard £35 per ticket (or the tax/charges if lower)? Thanks

• Henry says:

  28 Mar28 March 07:11

  Just been told by a Virgin Flying club agent that Delta are apparently going to be backing Virgin with any flying club redmeptions if Virgin go bump.

  • Chrisasaurus says:

    28 Mar28 March 11:16

    Yeah and there’s man works in our chip shop swears he’s Elvis….

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