British Airways now using the No 1 Traveller lounge at Gatwick North – feedback?

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• Gary says:

  2 Feb2 February 09:16

  We went there last Friday afternoon and it was a good experience. It was hard to find a table as it was busy but we did get one, and the food we ordered arrived without much wait and didn’t really have to queue too much for the bar.

• Carlie Whiskey says:

  2 Feb2 February 09:27

  Used it two weeks ago on flight to RAK late morning . Very crowded/cramped and circus-like – only just got two seats together. Staff willing and active but overwhelmed, queue for the three men’s loos, food limited but did come within 10 minutes, and bar service was acceptable.
  If I have been flying First on long–haul or for a special occasion I would have been very miffed indeed and would have formally complained. The non-champers for top whack payers is simply stingy.

  BA have had a long time to provide a decent alternative lounge and have quite clearly decided to provide only the absolute minimum at low cost to meet some financial savings target. As a result they take another reputational hit, but as they have clearly ditched “To Fly, To Serve” as an aspirational motto they obviously don’t care. Pity … most of us try so hard to wish the airline well, but it seems to be on a headlong race down the rankings as a matter of policy to get the dividends out. Tesco did that …..

• Jeremy says:

  2 Feb2 February 09:55

  I was there the first weekend of January at 1:30pm or so – it was pretty crowded but not full, and the food service didn’t take too long. The hot food is nice compared to the old BA lounge, but the portions are tiny (and I think you only get the first order free). The cold salad/cakes weren’t really an improvement on the old BA lounge I don’t think.

• Mark Evans says:

  2 Feb2 February 11:03

  Used the lounge last month en-route to Rome and that is all I need to say, at least it has a lounge. Yes food takes too long and is a little basic, but otherwise it’s a decent facility for the next 12months.

• Concerto says:

  2 Feb2 February 10:03

  Er…what lounge does SWISS use in LGW. Got a flight coming up, sure hope it’s not the lounge reviewed above.

• bill says:

  2 Feb2 February 10:32

  On Saturday I escorted my parents armed with a priority pass to the entrance and they went in. I sat at the entrance door waiting for my wife to catch me up – she had gone to the shop. We then attempted to get in with our priority pass just 5 minutes later and were told the lounge was full. When I pointed out that my parents had entered just a short time ago I was told that they must have had a reservation. What annoyed me was the lie. We went to a different lounge and met the parents on the way out.

• Polly says:

  2 Feb2 February 10:55

  I was there yesterday lunch time flying Paddy Air to Dub, needed to save our avios for our next 241 , so needs must. Food portion tiny, but buffet ok. Soup was fab, I must say. Not too busy, but wine serving very minimal bar amount. Used not measure it so tightly. If I were on J or F, it would not make me very happy! Just cannot understand BA moving to the Sth term. Why?

  • Rob says:

    2 Feb2 February 11:01

    Because they were told to!

• Jordan D says:

  2 Feb2 February 11:02

  Last time I went through LGW was in November when heading to RAK. I visited the then BA F lounge and the No 1 Traveller lounge.

  Sorry, Raffles – we agree on a lot, but my opinion was that the BA lounge (on that day) was far superior to the offering being proffered by No 1. In terms of the quality of the food brought to us, in terms of their being free champagne in the lounge, in terms of the newspapers and magazines to read/take away.

  The only (and literally only) time No 1 outscored BA F was in terms of where the windows looked out: they had the apron, BA had another building. But a small price to pay for a more civilised pre-flight experience.

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