British Airways has announced that its five main contact centres, in Manchester, Newcastle, Delhi, Bremen and Hong Kong, will remain in-house. Detailed discussions were believed to have been held with .....

British Airways has announced that its five main contact centres, in Manchester, Newcastle, Delhi, Bremen and .....

30 Mar 201830 March 2018 by Rob Burgess • 114 comments

If you read our two articles this week explaining the Hilton Honors scheme in detail, you will remember that a key benefit for top tier Diamond members is guaranteed Executive Lounge access. The .....

If you read our two articles this week explaining the Hilton Honors scheme in detail, you will remember that a .....

30 Mar 201830 March 2018 by Rob Burgess • Leave a comment

Aer Lingus starts flights to Seattle in May.  Seattle is the home base of Alaska Airlines, and the two companies have announced a new partnership agreement to provide feed to each others flights. .....

Aer Lingus starts flights to Seattle in May.  Seattle is the home base of Alaska Airlines, and the two .....

30 Mar 201830 March 2018 by Rob Burgess • Leave a comment

This is the second of our overview series of the main hotel loyalty schemes. Each scheme will be covered over two articles over two days. One will list the basic facts of the scheme – basically .....

This is the second of our overview series of the main hotel loyalty schemes. Each scheme will be covered over .....

30 Mar 201830 March 2018 by Rob Burgess • 70 comments

I wanted to do a final reminder today about the generous promotion that Head for Points and hotel booking site Kaligo.com, which awards Avios points with every hotel you book, have been running this .....

I wanted to do a final reminder today about the generous promotion that Head for Points and hotel booking site .....

30 Mar 201830 March 2018 by Anika Burnett • 2 comments

American Express has opened a new lounge for Platinum cardholders at Melbourne Airport. Located in Terminal 2 at the Satellite Level Departures the lounge shares some facilities with the new Plaza .....

American Express has opened a new lounge for Platinum cardholders at Melbourne Airport. Located in Terminal 2 .....

29 Mar 201829 March 2018 by Anika Burnett • Leave a comment

Heathrow Express has agreed a 10 year management contract with GWR to operate its train services.  This guarantees the future of the service until at least 2028. Heathrow Express will retain a large .....

Heathrow Express has agreed a 10 year management contract with GWR to operate its train services.  This .....

29 Mar 201829 March 2018 by Anika Burnett • Leave a comment

British Airways has released a large number of seats from the UK to North America in First from £1,700.  It looks like you have to travel to Inverness in order to pay this little, however. There is .....

British Airways has released a large number of seats from the UK to North America in First from £1,700.  It .....

29 Mar 201829 March 2018 by Anika Burnett • 168 comments

There was speculation that Marriott, as the new owner of Starwood Hotels, was not keen to renew the lease on the Starwood Preferred Guest box at London’s 02 and at similar AEG-run venues around .....

There was speculation that Marriott, as the new owner of Starwood Hotels, was not keen to renew the lease on .....

29 Mar 201829 March 2018 by Rob Burgess • 11 comments