REWARD + application

[Bob53]

Hi I applied for a reward+ account when the bonus was being offered back in October I used my card towards a car so reached the 3000 within a month. My first statement arrived expecting the bonus to be applied much to my horror the statement just had 6080.01 points when it should have been 38160
Ringing Virgin countless times they said I only applied for the reward card not the plus card another one said the card is a reward+ card due to the card number and I have the card with the with the wing engine on it not the tail fin or whatever. After countless promises of sorting it and ringing me back… nothing so I have raised a complaint which they say will take 8 weeks (for a simple problem) I feel someone made a mistake with not applying the bonus and wrong account as I wouldn’t even consider the basic account. Not using the card until this is sorted
Basically I hold the reward plus card but not the benefit (haven’t been charged for the card as yet)
So question
Anyone else having this problem
and can anyone confirm the card with the engine on is only for reward plus accounts
Thanks cheers Bob

[James_LHR]

Not had that particular problem, but have had a complaint upheld with Virgin CC. Push for points or compensation when the complaints dept offer a resolution as it sounds like their mistake.

[PJJ]

Did you receive 1.5 points per £ spent on your 1st statement ?
If so you will have the + card

[AFKAE]

Bob53 wrote:

Hi I applied for a reward+ account when the bonus was being offered back in October I used my card towards a car so reached the 3000 within a month. My first statement arrived expecting the bonus to be applied much to my horror the statement just had 6080.01 points when it should have been 38160
Ringing Virgin countless times they said I only applied for the reward card not the plus card another one said the card is a reward+ card due to the card number and I have the card with the with the wing engine on it not the tail fin or whatever. After countless promises of sorting it and ringing me back… nothing so I have raised a complaint which they say will take 8 weeks (for a simple problem) I feel someone made a mistake with not applying the bonus and wrong account as I wouldn’t even consider the basic account. Not using the card until this is sorted
Basically I hold the reward plus card but not the benefit (haven’t been charged for the card as yet)
So question
Anyone else having this problem
and can anyone confirm the card with the engine on is only for reward plus accounts
Thanks cheers Bob

Don’t forget that within a month the number of points is restricted to your credit limit.