American Express Dining Credit – Expires 31/12/21

[CraigSu]

Has anyone been successful in using their Amex Plat dining credit for gift cards – eg Gaucho, Duck or Waffle – or ( as I expect) would you need to call and purchase from the specific branch listed in the participating restaurants? Wont be in London again before end of the offer due to new “Plan B” measures so hoping that I can purchase over the phone and collect / have it posted to me?

[GaryE]

Has anybody successfully received the credit (Amex 100% credit up to £200) for dining at the Alain Ducasse restaurant in the Dorchester? – Concern is that it went through the till as against the Dorchester hotel and not the specific restaurant name. Amex says they won’t look into until 15 days after charge – so far 10 days and it is not even logged on the ‘savings’ tab – so now getting a bit concerned

[Richardallen42]

Hi

We went to Hawksmoor in Air Street on 18 Nov & not received our credit either.

I wonder if anyone has received credit?

[dev]

Partial answer on the gift cards here: https://hfp2022.headforpoints.blog/2021/10/17/amex-platinum-200-dining-credit-changes/. Sounds likely this would trigger if made at a particular branch…. not sure about over the phone. Do post back if you find out any more info as I’m looking to do the same as I’ll probably be cancelling my upcoming reservation.

[Entitled]

GaryE / Richardallen42 – Mine didn’t register as being used initially. After about two weeks had passed I followed up on the chat to confirm that the transaction was eligible was that I had something in writing. Once Amex did this I just stayed on the chat and kept asking an iterations of ‘why if it is eligible can you not apply the credit’ until they manually did just that.

• This reply was modified 3 years, 4 months ago by Entitled. Reason: typo

[PaulG]

I was thinking I could use the credit at the Ivy in Wimbledon Village but it’s not on the list. Not sure why

[paulofromthebloc]

I dined at Duck and Waffle and received the credit. My bill was £111.I had to pay £60 deposit in advance and paid £51 after my meal. Only £51 was credited to my statement. I enquired with Amex via online chat. They told me that the £60 deposit was outside the t&c of the offer because it was paid via a payment processor but they would see what they could do. Around a week later the £60 was also credited to my statement.

• This reply was modified 3 years, 4 months ago by paulofromthebloc. Reason: extra clarity

[Wollhouse]

I’ve just called the Edinburgh Ivy and they told me to buy a gift voucher online and it would work. They had to go away to ask the question and seemed a bit unsure so I’m not confident this will actually trigger the credit???

[James P]

Richardallen42 – I had the same issue re Hawksmoor Air Street, ate there on 4th December and no statement credit has posted yet. I raised it on Amex chat today and they said they would look into it (needed to be raised with another department), and to check back in a few days. So definitely worth flagging it with Amex CS.

Entitled – that’s interesting, I’ll definitely be persistent with them to credit me when I check back!

My first use of the offer at Ivy St John’s Wood tracked fine, so clearly there’s a specific issue at Hawksmoor.

• This reply was modified 3 years, 4 months ago by James P.