The HfP chat thread – Wednesday 8th December

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• SilverLining says:

  8 Dec8 December 10:36

  Hoping someone can guide me here. I currently have a BA Blue standard AMEX card after downgrading from the Premium black card about 18 months ago. The app tells me I need to spend approx. £4500 by April 2022 to reach 12k and get my companion voucher.

  My question here is just before I reach 10k spending can I switch to a premium black card and then trigger the voucher with a lower spend of 10k with a longer expiry?

  Thank you for any advice.

  • MilesOnPoint says:

    8 Dec8 December 11:03

    Yes, you can. Over the phone upgrade no longer available. Try applying for BA Premium card via the website and then it should recognise you as an existing card holder and confirming if you wish to upgrade.

    If you have no luck with above, then you should be able to upgrade via the chat service in amex app 👍🏻

• Graham-Walsh says:

  8 Dec8 December 10:40

  Curve having a nice day out at No10 https://twitter.com/ShacharBialick/status/1468528815022477314?s=20

  • paul says:

    8 Dec8 December 10:49

    well another reason for not taking it out!!!!

    Surprised, well I am not, that any self respecting firm would wish to tarnish its reputation by being associated with the mendacious clowns inside that building.

    • Paul Pogba says:

      8 Dec8 December 11:57

      I don’t know who I have the most disdain for, our clown PM or the Judas fintech chief that sells out his customers. It’s hard to see either of them being in their current positions this time next year.

      • BuildBackBetter says:

        8 Dec8 December 12:02

        Sells out his customers?

        • Graham-Walsh says:

          8 Dec8 December 13:21

          Working with Creation

      • dougzz99 says:

        8 Dec8 December 14:04

        Yes because everything was fine and dandy when banks could keep secrets from governments 🙄

• Paul says:

  8 Dec8 December 10:45

  My wife and I have both tested positive for Covid-19 scuppering plans for a weekend away. We are both fine.

  However the NHS app no longer has any Covid vaccination data and the QR codes has all vanished from the record with simply a yellow box and statement No covid-19 records found. I have assumed this is normal for those who test positive but I don’t know. Can anyone confirm this?

  • Beardless Hipster says:

    8 Dec8 December 11:00

    They will come back after 10 days including a new Recovery certificate.

    • paul says:

      8 Dec8 December 13:19

      Thank you

  • Rob says:

    8 Dec8 December 11:09

    Yes, normal.

    • paul says:

      8 Dec8 December 13:20

      Thank you

  • Mick S says:

    8 Dec8 December 13:02

    yep, standard – my wife has this just now. Its a nonsense error message, why it cant have something more meaningful is beyond me.

    it’s a pointless as the “download an offline” copy of your certificate which generates a url in an email. There is nothing offline about it. 🙁

• Degsy says:

  8 Dec8 December 11:07

  Just reached the dizzy heights of Heathrow Rewards Premium – does anyone know if the additional rewards that come with this (rocketmiles bonus, Duty free voucher) are time bound or open?

  • paul says:

    8 Dec8 December 13:27

    I spent £4k in the two years 2018/19 and beyond the double points cannot recall any tangible benefit from being a premium member. The one thing I wanted, wifi, while at a gate, didn’t work and involved selling both children and the cat as well as all of my personal data!.
    They extended my membership last year but have steadfastly refused to do so for 2022. Pity as I am in the market for a Macbook pro but I now pick it up in the USA. My travel has been entirely domestic in 2021 with just 1 flight to Athens to get out of plague island in the summer ( an entirely apt description given my current triple vaxed covid positive status! Alas, Heathrow live in an entirely different dimension to the rest of humanity

• Ceri Chaplin says:

  8 Dec8 December 11:18

  I travelled on a booking with BA holidays at the start of October and still have not had the double tier points added. When I try to enter the ticket number on the BA website for missing tier points it does not recognise it. Anyone have any other ideas of how to claim?

  • DMW says:

    8 Dec8 December 11:24

    Email your details here bahonline@holidays.britishairways.com
    I heard back within 48 hours. They added the points manually.

    • Ceri Chaplin says:

      8 Dec8 December 11:45

      Cheers

  • FFoxSake says:

    8 Dec8 December 11:30

    Partially related question, I just completed flights home after a BAH 5 nights away. How quickly should the basic tier points for the flights appear (I realise the double points will take up to 30 days)?
    Nothing showing from last weeks outward flights on Dec 2nd yet.

    • WaynedP says:

      8 Dec8 December 12:03

      My experience is things are taking double the stated 72 hours.

      My last CE flights of 26 November took six and a bit days to post.

      I’d give it a full week (if you can) before querying it in writing.

      • FFoxSake says:

        8 Dec8 December 13:09

        OK thanks, I’ll give them a few more days to update the recent activity.

• Dave says:

  8 Dec8 December 11:25

  Been 14 days now since I put an Avios to Nectar request in. Avios points were taken instantly, but still not appeared on my Nectar account. Anybody else’s appeared yet who’ve done a recent transfer?

  • DAJ says:

    8 Dec8 December 13:13

    I requested a 50,000 Avios to Nectar transfer on 20 November and I am still waiting (18 days) which is ridiculous.

    Tried Nectar customer support who were useless and pointed me I direction of BA. Contacted BA via live chat who escalated it to back office team several days ago. Still nothing. Have now raised a complaint via BA online portal 2 days ago and awaiting an update.

    To be frank, this is shambolic service and anecdotally, there are a number of people in the same position.

    A call out to Rob – with your contacts is there any way of establishing if there is a known issue with this as there are clearly delays in processing these requests which is simply not good enough? Even the decency of an update from BA/Nectar stating there were delays would be a start.

    • Peter Taysum says:

      8 Dec8 December 16:12

      Currently the Avios to Nectar is not working; I’ve been checking daily as wish to send over 50000 Avios.

      My experience is that it goes through on day 10 at noon (but don’t show up at Sainsburys until the following day; work around is get them to phone Nectar!)

      Given the time period I think this is a cock up with the BA “upgrades”. I contacted BA; they put me through to a number; message and hung up on me. I couldn’t take the number as was driving.

      Good luck!

    • Rob says:

      8 Dec8 December 20:43

      It all seems to be blocked up. My wife’s BA Amex Avios didn’t transfer this month, for example. It’s very possible there are back end issues after the IT work which we can’t see but haven’t yet been fixed.

• rams says:

  8 Dec8 December 11:27

  I stayed at a Hilton with points the other day. It was a 50k points stay. Is it normal that they awarded me points for the stay (including Gold bonus) and charged less?

  • DarrenS says:

    8 Dec8 December 11:46

    I have had this twice recently, never noticed before.

    • Peter Taysum says:

      8 Dec8 December 17:00

      Is it the “double points” offer? Giving points on points that wouldn’t normally post?!? 🤷🏽‍♀️

  • can says:

    8 Dec8 December 12:14

    In redemption stays at Hilton, I’ve only got Milestone bonus or “myway preferences bonus”. no base, gold/diamond elite points.

    Good for you, if you got them 🙂

  • John says:

    8 Dec8 December 12:33

    If you’re Gold and didn’t take breakfast it would normally show as -49000 points.

    Sometimes there is an IT error and you get points based on what Hilton paid the hotel for your stay. So if your stay cost Hilton $200 (base price) and you have a Visa card in your profile, given the current promos you might wrongfully earn 7600 points.

    Your account would then show you paid -41400 points.

    • John says:

      8 Dec8 December 12:34

      Also as can above says if this stay triggered a milestone bonus it would be included too. The app doesn’t show points breakdowns but the website does, if you can even log on

• Zoe says:

  8 Dec8 December 11:28

  Not travel related but does anyone know if Waitrose £8 off £40 instore vouchers still work on the total pre multi buys? Eg total pre multi buys £41 total after is £30 can still use £8 off?
  Thanks in advance

  • TGLoyalty says:

    8 Dec8 December 11:41

    No they work off the final sub total after offers.

    • David D says:

      8 Dec8 December 16:25

      Always used to work with the pre-offer total. The staff on the checkout were always surprised to see it work in our nearest store and thought getting a load of products priced individually at £40 or a touch over for around £15 was fantastic. We did use every offer in the book with the “free” newspaper too to really increase the discount though.

      • VJ says:

        8 Dec8 December 17:41

        Used to when they had 20% waitrose special discount on certain products (3-4 years ago)

  • Louise K says:

    8 Dec8 December 11:45

    Not to my knowledge – spend must be over £40 after discounts.

  • Alekun says:

    8 Dec8 December 13:09

    £40 after all BOGOFs, Multibuy Discounts.

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