The HfP chat thread – Tuesday 7th December

This article is closed to new posts. Discussion continues in the HfP Forums.

• ShopBig says:

  7 Dec7 December 12:59

  Yet another Selfridges offer £50 off £250. Are they struggling? I think this is batch 3 of the offer

  I’ve use the offer 6-8 times in the last 2/3 already across main + supps

  • Lady London says:

    7 Dec7 December 13:05

    Lots of bricks and mortar retail is struggling due to structural change. Stores like Selfridges and Harrods in London did a huge part of their trade due to wealthy tourists making regular trips to shop in London each year.

    Stopping the Tax Free Shopping scheme was a massive own goal given the UK’s reputation as one of the very best places to shop in the world at all levels from luxury to cheap.

    • PeteM says:

      7 Dec7 December 13:13

      I ordered a massage gun from them online the other week. Order got cancelled three days later as it was “out of stock”. Still happily on sale on the website that day. Customer service useless. Went to have a look on TrustPilot and was shocked – their whole website operation appears to be a complete joke. Really don’t understand why you’d want to destroy your reputation that way…

      • meta says:

        7 Dec7 December 13:51

        It’s not that they want to destroy their reputation, they have no way out as there is not enough good staff. Everyone left both due to Brexit and covid and it’s not just the EU citizens who left. Britain has unfortunately become undesirable place to live.

        • PeteM says:

          7 Dec7 December 14:00

          Nah, this isn’t lack of staff (or at least not all of it). If you read the reviews they seem to be intentionally taking orders they must know they can’t fulfil (unless they have an insanely terrible stock control system and integration with their website). I wonder if this was part of their Thai takeover efforts – boosting sales at any cost…?

        • Christina says:

          7 Dec7 December 17:31

          Selfridges don’t care for their staff, so attrition rate is over 90% in the first year.

  • Tariq says:

    7 Dec7 December 14:10

    Thanks for the tip. I’ll head down there this week to grab some more gift cards…!

    • Rob says:

      7 Dec7 December 14:42

      Handily valid until 31/12 too, so good for the sales.

• Jody says:

  7 Dec7 December 13:23

  I’ve had my Amex gold for over a month now, and still no sign of any offers. Been spending on it. I know I could get Shop Small added manually, but not bothered as unlikely to go anywhere that’s in the offer. However, I would like to get access to other offers.

  Any ideas?

  • Reney says:

    7 Dec7 December 13:44

    The longest I have had to wait is exactly one month. Some claims they never get any like ever and customer services can’t help.

  • Brighton Belle says:

    7 Dec7 December 14:34

    Same here Platinum is costing a pretty monthly fee and no offers. With Omicron killing the return of travel Amex have given me no reason to keep the card.

• doctorbee says:

  7 Dec7 December 13:24

  A warning for anyone wanting to use Collinson for PCR Day 2 testing. I am still waiting for a test result and in self isolation well over 48 hours later with no indication of how long it will take, and no response from chat or Whatsapp messaging. According to Twitter, there are many people returning to the UK last weekend in this situation.

  It seems that they took far too many appointments on last weekend and are struggling to cope. So I would suggest going elsewhere if you are coming back to the UK in the coming weeks.

  Does anyone have experience with ExpressTest – seem to not have as many recent bad reviews on Trustpilot.

  • Polly says:

    7 Dec7 December 14:09

    Yes ET we’re fine, ours came back before the 3 hrs. We did pay 118 pp tho…fit to fly cert.

  • Harry T says:

    7 Dec7 December 14:27

    Used expresstest for predeparture test for Dubai – tested at 8.30pm, results back at 3.15pm the next day (advertised as return by 10pm next day). We are using them for our day 2 when we get back.

  • K says:

    7 Dec7 December 15:44

    Collinson’s have not responded to my emails, WhatsApp either. No chat feature. It’s been almost 2 weeks now. I sent them a reminder. The government seem to be happy for us to spend our money on bad customer service.

• buchanan101 says:

  7 Dec7 December 13:24

  Question – can more than one FTV be used on a booking

  Debating going for a FTV or refund of Avios (so £35 cost) on flights to Austria

  • bafan says:

    7 Dec7 December 13:40

    Up to 3 can be used.

• Polly says:

  7 Dec7 December 13:28

  HALO came back after 4 hrs.. negative, so can escape isolation now…but it’s soooo cold outside. Missing the lovely warmth of Singapore…distant memory already…

  • Gary says:

    7 Dec7 December 13:50

    Good to know as OH using it tomorrow. Yes it’s freezing and welcome home!

    • Polly says:

      7 Dec7 December 14:10

      Ta

  • Ikaz says:

    7 Dec7 December 13:52

    Glad to see that you made it home with no further troubles! Thanks for sharing your recent trip experience, I will keep it in mind when trying to get to asia for Easter 2022 (if Japan re-opens the border that is)

• Richie says:

  7 Dec7 December 13:36

  Does any travel insurance cover for hotel isolating costs in the UK if the country you’re returning from becomes a Red list country? I checked staysure and they don’t?

  • Geoff 1977 says:

    7 Dec7 December 13:48

    HSBC

    https://www.hsbc.co.uk/help/coronavirus/travel-guidance/whats-covered-under-hsbc-travel-insurance/#quarantine

    • Richie says:

      7 Dec7 December 13:57

      Thx

• Ls says:

  7 Dec7 December 13:42

  Why are some people’s posts showing up with a blue highlight (as Rob s posts do)?

  • Reney says:

    7 Dec7 December 13:51

    they signed up to the forum and there is a bug which Rhy said will be fixed for
    office.

    • Reney says:

      7 Dec7 December 14:06

      will be fixed tomorrow!

  • Rui N. says:

    7 Dec7 December 14:02

    It’s a revolution. We’re taking over the website.

  • KevinC says:

    7 Dec7 December 14:16

    It’s like that Matrix film with all the agent Smiths.

  • Rob says:

    7 Dec7 December 14:45

    Temporary tech issue linked to the forum being launched. It appears that any registered user of the site shows as blue, as that would now include anyone registered for the forum, whereas before today it was just 5-6 people.

• Reney says:

  7 Dec7 December 13:43

  My PAW 25x Tesco transaction has just tipped over one month and no sign of paying out. Has anyone ever chased these before?

This article is closed to new posts. Discussion continues in the HfP Forums.