The HfP chat thread – Tuesday 7th December

This article is closed to new posts. Discussion continues in the HfP Forums.

• davef says:

  7 Dec7 December 13:48

  datapoint on Virgin Money chargebacks – Just got my chargeback from Expert Medical who didnt bother to ship my day 2 test back in Oct.

  Took VM 5 weeks and I had to escalate via Resolver before I got any reply at all from them.

• Mco says:

  7 Dec7 December 13:49

  Joys of changing flights now days. Booked a trip via a few different FF plans….
  This is how my last 2 days have gone

  – Amex travel – 120 mins wait then cut off. 110 mins more wait then sorted.
  – BA – 40 mins wait and sorted within a few minutes.
  – Virgin – 90 mins wait then transferred to another dept who cut me off
  called back and 90 mins more wait who went on to sort ticket but cut me off again.
  On wait for the third time today!

  They can send people to space but can’t do simple website changes to allow pax to do a date change!

  Oh and they really need to have more than just 4 songs playing in a loop. I must have heard bitter sweet symphony 200+ times today.

  • buchanan101 says:

    7 Dec7 December 14:12

    Just cancelled some Avios bookings on BA webchat…takes a few goes asking “talk to agent” but can get through…

  • Harry T says:

    7 Dec7 December 14:18

    Virgin whatsapp are pretty helpful, if you can wait a day or two to get a response. Saves being on the phone for a good while.

    • Paul says:

      7 Dec7 December 15:58

      yep, Virgin WhatsApp are great. Sorted me out multiple times

    • Mco says:

      7 Dec7 December 16:04

      Messaged virgin WhatsApp 2 days back and no reply.

• K says:

  7 Dec7 December 13:56

  Are people receiving their £5 Shop
  Small credits from Saturday purchases?

  No emails no cash. Previously both would have occurred by now.

  • TGLoyalty says:

    7 Dec7 December 14:17

    Emails no longer come through for any offer.

    • Roger that says:

      7 Dec7 December 14:58

      My first Morrisons order with the current offer produced an email confirmation (Gold).

  • Fandango says:

    7 Dec7 December 14:20

    I contacted Amex and asked the same question earlier today. No notifications this year, apparently, but my weekend purchase has activated a credit.

  • Tracy says:

    7 Dec7 December 16:05

    Can’t remember the last time I got an email for an offer…..

• buchanan101 says:

  7 Dec7 December 14:13

  Rob… I’m logged in to your forums, so I appear only as a blue logo here! I can’t enter my name

  • Sean Mc says:

    7 Dec7 December 14:45

    go into account on forum and edit and put the required name in name (will be fixed by tomorrow apparently)

• Gillydee says:

  7 Dec7 December 14:14

  Does anyone know if the twilight bag drop desk is functioning in T5 please? We’ve a 07:00 flight coming up (maybe) and I’d quite like to get our luggage squared away the night before.
  Thanks

  • Paasan69 says:

    7 Dec7 December 15:56

    Worked fine for me on Sunday Nov 21st for a 07.35 flight the following Monday.

    • GillyDee says:

      7 Dec7 December 16:52

      Thank you, I ‘m not an early bird – the less I have to do/think about the morning of the flight the better!

• Crafty says:

  7 Dec7 December 14:45

  In today’s post I received a letter, dated 2nd December – the DAY BEFORE card closure – increasing my Creation credit limit by £1,500.

  • kitten says:

    7 Dec7 December 17:36

    Keep it. See my comment yesterday.

    Not only does it show up incompetence on the part of Creation, it proves your account was in good order. Otherwise non(sane, competent) card provider would have increased your credit limit.

• pointyhead says:

  7 Dec7 December 14:55

  I don’t have a Visa credit card to use for the Amazon £20 credit trick so used a random Visa credit card number generator and added that as a payment method. Doesn’t seem to have worked.

  • Andrew (@andrewseftel) says:

    7 Dec7 December 16:28

    They auth a pound when you add a card

• Alan says:

  7 Dec7 December 15:00

  Robsays: “There is something cool coming today actually ….”

  Any sign of the cool stuff yet?

  • AJA says:

    7 Dec7 December 15:13

    It’s the forum feature that launched today – see page 4 of this chat thread.

    • Alan says:

      7 Dec7 December 15:28

      Thanks.

This article is closed to new posts. Discussion continues in the HfP Forums.