The HfP chat thread – Monday 6th December

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• Rebecca says:

  6 Dec6 December 13:07

  Arrived back in uk Saturday took a test on arrival which was negative. Just had a call from parents home to say a test kit from NHS as arrived.Any ideas as we are now 300 miles away.No covering letter included.

  • Pete M says:

    6 Dec6 December 13:14

    Where did you come from? They seem to be doing enhanced testing on arrivals from certain countries…

    • Rebecca says:

      6 Dec6 December 13:26

      UAE

      • Pete M says:

        6 Dec6 December 13:32

        You could always call 119 and they will likely post you another test, no obligation to, though.

        • Rebecca says:

          6 Dec6 December 18:04

          Thanks

• Js says:

  6 Dec6 December 13:16

  Does the £75 dell credit with biz platinum work if you spend on dell.com with us delivery, much more selection with dell us
  Thnaks
  (No need to read me out the t&c)

• Kwisstan says:

  6 Dec6 December 13:17

  I can’t remember who else managed to snag the fare from CMN – MIA on American? Was back in September. I’m just getting the run around between American Airlines and Iberia as Iberia have cancelled my flight from Casablanca and not rebooked. They seem to say I’m starting in Madrid now, which isn’t a hardship but just concerned whether the rest of the itinery remains valid.

  I’ve spoken to Iberia who said talk to AA who said talk to Iberia. I’d rather start in Madrid anyway.

  Rob / Rhys: On a side note, the Forum stuff is coming up on search.

• MCM says:

  6 Dec6 December 13:18

  I want to take a alcohol gift to US from UK as Carr-on, no checked bags. It’s a sample set of: 20 Whiskies That Changed The World Tasting Set. 20x3cl. Two of us travelling, if we opened the box and split 10 x 3rd between us, would this be allowed?

  • Anna says:

    6 Dec6 December 13:33

    They will need to fit in your zip lock toiletry bags and not exceed the maximum permitted amount of liquid (can’t recall what that is). I have transported miniature spirits this way previously and not had a problem.

    • Matt says:

      6 Dec6 December 13:47

      Thanks Anna. Will check the bag size allowance.

• Nicky says:

  6 Dec6 December 13:28

  I asked the company who provided my day two LTF tests (just before the change to PCR) for a refund. They said NO. I then asked last night if I could use those tests for pre departure from the USA….they came back with NO. Really cheesed off because it just makes them thieving wotnnots in my book

  • Blenz101 says:

    6 Dec6 December 13:53

    How long have you had them? I think distance selling regulations give you 14 days to return?

    • AndyGWP says:

      6 Dec6 December 14:11

      I’ve been looking into this (as conscious I need to book something soon so that I get a suitable appointment time, but also conscious the government has a reputation for changing requirements on a whim and I don’t want to buy something I won’t use.)

      I noticed Halo have the following in their refund policy:
      We are unable to offer refunds for tests once the HALOV validation code for the Passenger Locator Form has been issued (This is sent via email immediately after a successful transaction). This is in line with other providers and Government policy to prevent fraudulent use of the code.

      Eurofins however charge an admin fee / test kit fee charge
      The cost of administration and of the non-transferable electronic code, which is consumed at the point of order, means that all Eurofins Covid-19 tests carry a £15 fee for cancellations. If a home sampling kit is cancelled after it has left our warehouse a £10 fee will be charged in addition to the administration fee as the sampling kit can no longer be certified as sterile

      TL;DR – I think you’re at the mercy of your testing companies terms and conditions :/

      • Blenz101 says:

        6 Dec6 December 14:27

        Willing to bet a court a court would side with the distance selling regulations over the terms of sale. Seems a bit steep to accuse the customer of fraudulent use of the code as a reason to not comply with the law.

        A MCOL would likely be settled pretty quickly for anybody minded to claim.

        • Sam G says:

          6 Dec6 December 15:04

          Apparently an exemption for medical goods!

      • TGLoyalty says:

        6 Dec6 December 15:17

        These terms do not affect your statutory rights ie distance selling regs etc

  • TGLoyalty says:

    6 Dec6 December 13:56

    Name and shame.

  • Sandgrounder says:

    6 Dec6 December 17:49

    You should still be able to use it whenever you choose if they won’t give your money back, and your day 2 cert will have all the info needed for a fit to fly.

• Mr Common Sense says:

  6 Dec6 December 13:31

  Is anybody else having trouble logging in to BAEC? When I try to login on the website it just constantly reloads the login page. No error message. Tried on app and it logged me out saying there is an authentication error. Any ideas?

  • mark says:

    6 Dec6 December 13:34

    Im having the same issue.
    Starting to get really annoyed with this rubbish

  • Lawro says:

    6 Dec6 December 13:45

    Yep having the same issue. Very frustrating!

  • DAJ says:

    6 Dec6 December 15:19

    I can’t log in either – trying to select seats.

    These IT issues are starting to really chip away at my loyalty and goodwill. Seriously considering alternatives even though I don’t really want to! They are forcing my hand though as this is simply not good enough.

  • Paul says:

    6 Dec6 December 15:31

    +1, comes back password incorrect. ggrrrr

• ianM says:

  6 Dec6 December 13:35

  I am still confused about the pre departure test timing – is it required before 4am tomorrow ARRIVAL in UK, or DEPARTURE from USA? If latter I could get a flight tonight and avoid it??

  Rob’s article suggests its time of arrival?

  • Yorkieflyer says:

    6 Dec6 December 14:13

    It has always previously been 4am arrival time, this to chose a time when no flights arrive. The latest guidelines are worded differently and ambiguous hence some think one thing and some the other. U you may only know for sure at check in….

    • ianM says:

      6 Dec6 December 14:27

      Thanks

• Lee says:

  6 Dec6 December 13:36

  Question about rapid antigen test pre departure back to UK. Who set the rules for which type of test is acceptable, the airline or country you travelling to?

  As I will need a test back to UK from Maldives and saw a comment from FT: My butler is telling me that Qatar Airways doesn’t accept rapid test even though the US does for return trips. I will fly with BA so I guess there shouldn’t be any issue use a certificate issued by a UK based company to check in at Male airport.

  • Pete M says:

    6 Dec6 December 13:50

    It’s the country, but if the airline won’t accept it, you’re in a bit of a pickle. BA ground agents at outstations used to struggle with the likes of Prenetics, Qured, Chronomics, but they should be used to them now.

  • Blenz101 says:

    6 Dec6 December 13:51

    The arrival rules are set by the country you are entering.

    Is the issue that DOH requires a PCR test to connect? Not checked.

    Etihad for example requires all passengers to have a negative PCR no matter what the entry requirements of the country you are visiting.

  • Yorkieflyer says:

    6 Dec6 December 14:07

    I’ll have a word with my valet and my footman

    • Polly says:

      6 Dec6 December 18:06

      Love it😀

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