The HfP chat thread – Sunday 5th December

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• Tical says:

  5 Dec5 December 16:11

  Looking for tips on how to most easily extend the validity of circa 22k flying blue miles. Thanks

  • Sam G says:

    5 Dec5 December 16:29

    Mine were extended until 31 Dec 22 , had an email the other day so worth checking

    • Tical says:

      5 Dec5 December 16:37

      Thank you – no email here but indeed miles were extended until end of 2022

• BlueThroughCrimp says:

  5 Dec5 December 16:32

  Booked up the Loganair Barra trip as a Christmas present for my Dad and me.
  Wasn’t too many dates left when I booked.

  • Sarah says:

    5 Dec5 December 17:14

    We are doing that flight next week – I booked a couple of months ago and availability was limited, hence a December trip!

    • BlueThroughCrimp says:

      5 Dec5 December 17:23

      Great stuff! Hope you have a good trip.
      We’ve got a February date, and thankfully the flight times mean I don’t need an overnight in Glasgow

      • Sarah says:

        5 Dec5 December 17:28

        Thanks. You too! We are making a mini break and staying 2 nights in Glasgow.

• Alan says:

  5 Dec5 December 17:31

  Anyone thinking of visiting the Amex Lounge at Covent Garden – I wouldn’t bother. Not a patch on the previous one. Just a couple of mocktails, gift wrapping and snow globe making! Nothing like in previous years unfortunately.

  • Paul says:

    5 Dec5 December 18:08

    yes, it was extremely disappointing! Definitely don’t bother wasting your time. Real shame it’s not like previous years.

    • Matty says:

      5 Dec5 December 19:09

      What’s happening with Amex?! Shop Small diminished to the point that it’s useless, Customer Service outsourced and so poor that it’s a pain in the arse and now a pop up lounge that people are saying avoid. The fee for the Plat has just about doubled in the last few years… It doesn’t feel value for money or a premium product at all. Thumbs down to Amex. 👎🏻

      • Youllnever says:

        5 Dec5 December 19:12

        That’s what happens when there’s no competition in the market – you can get away with cost-cutting measures without losing customers.

        • Can says:

          5 Dec5 December 19:17

          Couldn’t agree more.

  • Travel Strong says:

    5 Dec5 December 19:31

    What I find strange is the sudden collapse in what I would have thought to be automated systems – suddenly amex offers and amex bonus points are taking weeks/months to process, and on occasion not arriving at all. Everything seems to be on a go-slow compared to previous years.

    • Andrew says:

      5 Dec5 December 20:29

      Agree, Amex offers seem overnight night to have become as slow and unreliable as all the other cards/portals, whereas with the very very odd exception they always ran like clockwork.

    • Mr. AC says:

      7 Dec7 December 15:08

      Indeed! I’ve had to chase up on an extremely straightforward hotel offer 3 times already… It’s been over a month since the money should have posted!

  • Graham Walsh says:

    5 Dec5 December 22:35

    Oh. Thanks for the heads up. In London next weekend and was going to take everyone there for an afternoon drink and snack like previous years. Guess I won’t bother now. Funny enough it came up in my photos memories yesterday

• Mco says:

  5 Dec5 December 17:38

  Is there any way to get some sort of discount on Disney Orlando tickets? I couldn’t find any other than if I attend a timeshare sales meeting.

  • Paul says:

    5 Dec5 December 18:09

    not really. FloridaTix / Orlando Attractions Direct / Attraction Tickets Direct are the best prices usually

    • Mco says:

      5 Dec5 December 23:41

      Thanks!

• Asim says:

  5 Dec5 December 17:55

  Called BA to rebook a flight cancelled in Apr-21. The PNR wasn’t on their main system but they found it. Rep said we can only get an FTV. I challenged him quoting EU261 – he said as we hadn’t rebooked within 14 days, can only now book using an FTV which will need to be calculated by back-office, as outbound sector was already flown. I obviously know this is incorrect. HUACA-ing now… but why can’t BA just train their staff properly?!

  • The Canuck says:

    5 Dec5 December 18:12

    It’s a feature not a bug. The vast majority of people won’t know their rights and will just accept their crap, saving BA’s money

  • Lady London says:

    5 Dec5 December 22:42

    Don’t put up with it. Give it a HUACA or two then LBA and MCOL.

    Although this is even worse lies than we hear of on here usually, do you honestly think British Airways is “accidentally” forgetting to train its agents in UK261/EU261 passenger rights?

    • Youllnever says:

      5 Dec5 December 22:58

      I’m surprised they haven’t been hit by a lawsuit yet for continuously and purposely misleading customers.

• GaryE says:

  5 Dec5 December 18:12

  Hi – Has anyone used the Alain Ducasse restaurant at the Dorchester to spend the Amex Dining offer and got the credit – just concerned as was there last night and the receipt is showing just the Dorchester Hotel and not the specific restaurant

  • Alex says:

    5 Dec5 December 18:21

    We went get on Thursday but I’m not concerned as of yet.

• Dean says:

  5 Dec5 December 18:15

  I did a day 2 arrival test at st Pancras Collinson on Friday at 4.30pm and still no result 50 hours later and cannot get hold of them to find out what’s going on.

  • Elizabeth Wright says:

    5 Dec5 December 18:59

    Apparently that one, specifically, is completely overwhelmed at the moment. If you’re near, would recommend heading down there and speaking to them directly. I get that it defeats the object of the day 2 test, but 52 hours is obscene and probably beyond the service level agreement.

    • Steve says:

      5 Dec5 December 20:11

      2+ hour queue there this evening. They significantly increased their booking capacity there last week but not their processing ability, it seems.

      Probably it’s not strictly speaking legal to head down and speak to them directly, though?

      • Elizabeth Wright says:

        5 Dec5 December 22:38

        Very true. Crazy though the chaos these companies can cause and new found power over our lives they have!

        Note: I am not anti business, vaccination, testing etc.

    • Lady London says:

      5 Dec5 December 22:46

      Hmmm tossing over whether a passenger would be able to claim 2 extra hotel nights quarantining if a test result that was in fact negative was delivered 2 days later than promised.

• JJ says:

  5 Dec5 December 18:33

  Had to cancel an refundable Accor booking for 17th Dec in France today as the event is cancelled. Booking cancelled ok but they’re not refunding the 2000pts (40euro) used as part payment. School boy error by me or does anyone know how to get them back? Had enough of Accor’s games quite frankly re these points….

  • Tony1 says:

    5 Dec5 December 20:35

    Points “should” re appear in your account in a few days. E mail hotel if not. Don’t bother with Head Office as you just get some random excuse …

    • JJ says:

      5 Dec5 December 20:54

      Thanks Tony. I’ll wait and see but won’t hold my breath…

  • Lady London says:

    5 Dec5 December 22:49

    Check your confirmation for any special terms. Normally points on cancelled bookings come back to your account within very few minutes. Have you logged out and back in?

This article is closed to new posts. Discussion continues in the HfP Forums.