The HfP chat thread – Friday 3rd December

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• Leon P says:

  3 Dec3 December 18:16

  Couple of questions here, relating to a Virgin flight to USA in a fortnights time.

  1. The flexible booking policy – I cannot find anything which says the latest date by which you can change (or take a voucher) for your flight – does anyone know?

  2. I don’t currently have any travel insurance. If I test positive within 1 day of the flight (as required by the USA entry requirements) and I have missed my opportunity to change per question 1 – then it seems my only recourse for getting my money back is through travel insurance. Will a policy taken out now, cover not being able to travel for a flight booked some time ago?

  TIA for helpful information!

  • AndyGWP says:

    3 Dec3 December 18:46

    My travel insurance terms (mostly) say you’re covered from when the policy is taken out, or the flights were booked – whichever is later

    Most travel insurance websites have a Covid FAQs section so best to check for your specific scenario

  • James says:

    3 Dec3 December 19:01

    You can take a voucher up until check in closes for the flight. Did it for a Barbados trip in September.

  • Lady London says:

    3 Dec3 December 23:05

    You’re going to USA…. and you don’t have travel insurance.

    Unless you have some other coverage there, the USA is the last place you should go without insurance.

    • Leon P says:

      4 Dec4 December 00:20

      The clue is in the word currently :o)

      I will most certainly have travel insurance by the time I step foot on the plane, but my question was specifically about the terms under which I could claim for my tickets.

      By understanding my options, I can leave my decision to go or not to the last possible moment.

• AndyGWP says:

  3 Dec3 December 18:44

  Struggled to logon to Flying Club all afternoon. Down for maintenance 🤔

• Manny_D says:

  3 Dec3 December 18:46

  Just requested a voucher using the BA form on their website for an upcoming trip. Does anyone know how long it takes for them to issue the voucher?

  • Whisper says:

    3 Dec3 December 18:59

    It took 3 or 4 days when I did it for a BA Holidays booking last month.

    • Manny_D says:

      3 Dec3 December 19:11

      Did you receive a confirmation email that the voucher request had been submitted? Or just an email with the voucher when it was processed?

      • GaryE says:

        3 Dec3 December 21:26

        Hi – did it this week – received an email stating that my application for a voucher was being processed and would hear back within 7 days. Got the voucher after about 24 hours.

  • Andy says:

    3 Dec3 December 18:59

    Normally pretty quick – don’t think I’ve ever had to wait more than 10 minutes

• Graeme says:

  3 Dec3 December 18:49

  A silly question, I know – but I don’t want to mess it up.

  Toying with the idea of cancelling a cash BA booking for next weekend but want to make sure I can get an FTV. When I go through the process it mentions calculating my refund on the Consent page – but I don’t want a refund, I want the FTV. I know there will be at least one more step after the Consent page where I’m sure it’ll mention an FTV, but I don’t want to click ‘Continue’ and cancel without knowing. Can anyone allay my stupid fears? It’s a Stuttgart flight booked in February.

  The steps go:

  MMB > Cancel Booking > Consent (Continue button)……

  Thanks all.

  • Sam G says:

    3 Dec3 December 19:15

    better to do it here

    https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=covidn

  • John says:

    3 Dec3 December 19:18

    The way you have described is for a refund minus fees and non-refundable bits.

    Use the dedicated FTV form mentioned above

  • Graeme says:

    3 Dec3 December 19:32

    Brilliant, thanks both. I’ve only had to cancel flights that have been moved by BA so I’ve just accepted refunds rather than proactively cancelled anything. Good to know I can get what I want, if we decide.

    Thanks!

  • Graeme says:

    3 Dec3 December 22:33

    Stuttgart cancelled, Frankfurt booked. Thanks again!

• James says:

  3 Dec3 December 18:59

  I see BA’s log in for Nectar conversion is broken again.

• Harry T says:

  3 Dec3 December 19:33

  Anyone have any thoughts or advice on the Oneworld business class lounges at CDG?

  • Sam G says:

    3 Dec3 December 19:36

    If you’re flying BA then there isn’t a lounge currently – they use Cathay Pacific and it’s closed, no alternative arrangements in place. If you’re flying another OW carrier best to check the oneworld lounge website as they may have made other arrangements

    • Harry T says:

      3 Dec3 December 20:16

      Thanks. Bloody BA!

• ee says:

  3 Dec3 December 19:33

  A Randox data point for you all. Completed drive through PCR at Stansted at 8:30 this morning, and result (-ive) came back at 19:20 this evening. Happy with that turnaround.

  • Tracey says:

    3 Dec3 December 19:44

    Whereas my friend did a day 2 PCR at 8am yesterday morning and still doesn’t have her result.

    • Tracey says:

      3 Dec3 December 19:45

      Oops – at expresstest Brent Cross, London.

      • ee says:

        3 Dec3 December 19:53

        My partners test taken at the same time as mine has not come back yet. Her email saying the sample was at the laboratory also came after mine!

• Lee says:

  3 Dec3 December 19:38

  DP Amazon Visa card trick. My spare non prime account has a promotion offer appeared but only has £10 off instead £20 for adding non-visa card.

  • Harrier25 says:

    3 Dec3 December 19:58

    £20 for Prime accounts, but only £10 for non-Prime accounts.

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