The HfP chat thread – Thursday 2nd December

This article is closed to new posts. Discussion continues in the HfP Forums.

• Guernsey Globetrotter says:

  2 Dec2 December 16:12

  Amex gold card retention offer data point – got 10k via chat on Mrs T’s card today. Was going to cancel as the annual fee had just binged and it was only taken out to earn a referral bonus. Have spent less than a grand on the card in the year…

  • Harrier25 says:

    2 Dec2 December 16:39

    Did you start with a cancellation request or are there any retention offers available to me?

    • Guernsey Globetrotter says:

      2 Dec2 December 21:34

      Asked to cancel & chat agent asked if I wanted to be transferred to the team that deals with closures to discuss options – the new chat agent then started into a spiel about the value of the non-travel benefits on the card. Told them I knew all about the benefits but unless their was a points retention offer to offset my annual fee then I’d rather cancel – they offered the 10k straight away.

      • Harrier25 says:

        2 Dec2 December 23:12

        Thanks for sharing.

  • Vit says:

    2 Dec2 December 16:49

    Interesting. Mrs got 6k early this year on gold card. Then 10k avios on BAPP.

    I never got any! But looking to bag the 10k for spending £15k a year in Feb next year before cancelling. Hopefully I will be offered this time! 😀

    • Super Secret Stuff says:

      2 Dec2 December 17:40

      Now is probably the best time to call, they desperately want to keep you for the Christmas spend and the January offers will hit and the CSAs will go “look at the money you can save, no points sorry”

• Tom says:

  2 Dec2 December 16:16

  Looking for a new dentist that takes AMEX

  Ideally reasonably priced, in Z1 (ideally around Victoria), Clapham or East Surrey

  • JDB says:

    2 Dec2 December 16:25

    I’m not sure what counts as reasonably priced, but the No.8 Partnership in Lower Sloane Street takes Amex and has several excellent dentists.

  • Tracey says:

    2 Dec2 December 17:14

    I’d be choosing a dentist based on recommendation, not on whether they took Amex!

    • Alex says:

      2 Dec2 December 17:24

      Depends on how much you value your teeth. Would you lose one for 10000 avios?

      • Benilyn says:

        2 Dec2 December 17:48

        🤣🤣🤣

      • Can says:

        2 Dec2 December 19:45

        I love my body parts based on the Avios they can bring in :)))

        • Nick says:

          2 Dec2 December 20:59

          My NHS dentist in the north takes Amex. But I only spend £20ish once a year so it hardly makes a dent in the Avios balance!

  • OP says:

    2 Dec2 December 23:18

    EGO dental around Victoria / St James Park takes Amex and is accepting new NHS patients. Private treatments are normal (high ish) prices.

• Anastasia Beaverhausen says:

  2 Dec2 December 16:34

  If you’re one of the people willing to pay £80 for a gold-plated Revolut card then I’ve got some magic beans I might be willing to sell you

  • Tw33ty says:

    2 Dec2 December 16:54

    But are they gold covered?

    • Peter K says:

      2 Dec2 December 17:18

      24 karat gold apparently

• Charlie says:

  2 Dec2 December 16:41

  Is there such a thing as insurance that covers you, incase the Country your in turns “red” and you have to quarantine in a government hotel when you return?
  Thank you

  • Anon says:

    2 Dec2 December 16:43

    HSBC Premier insurance covered all UK quarantine costs when a country I went to (left UK when it was not red) turned red while I was there.

  • Tracey says:

    2 Dec2 December 17:15

    Also looking, preferably one that isn’t attached to a bank account.

• phil says:

  2 Dec2 December 16:49

  Creation (groan)… I know this has been discussed at length and I have read many of the posts in recent weeks, however can someone sanity check my understanding please.

  My account, like many, closes tomorrow. I have 8k points spending and have hit the spend for the free night (my annual fee was charged in March).

  As we know Creation say they will not give the points, night or any refund of the annual fee. What is my best route to complain in the first instance. Phone / Email / App / Letter?

  I then believe I wait 8+ weeks for the response and then follow the process here if the response is not acceptable: https://www.financial-ombudsman.org.uk/consumers/how-to-complain

  Has anyone had a reply on their original complaint yet?

  Thank you

  • Tw33ty says:

    2 Dec2 December 16:56

    I had a letter reply from creation a while back saying I wouldn’t be getting my fee back, or be able to earn my free night, but I could still earn points until close.

    No Points have went over either month, but, they did refund my fee out off the blue.

  • SteveJ says:

    2 Dec2 December 17:09

    I emailed my complaint. Other than an acknowledgement that my complaint was being looked into not had anymore. Not hit the 8 weeks yet.

    • JonD says:

      2 Dec2 December 17:33

      What email address did you complain to? Thanks

      • Christina says:

        2 Dec2 December 17:55

        Customercare@creation.co.uk

        • JonD says:

          2 Dec2 December 18:57

          Thankyou.

  • Genghis says:

    2 Dec2 December 17:45

    My response is due today. Nothing received.

    • Rachel Robinson says:

      2 Dec2 December 18:37

      I had an email in response to my having chased my complaint saying that they needed more time. I responded saying I wasn’t minded to be patient, given their actions.

• patrick says:

  2 Dec2 December 17:07

  Just back from work to find my new IHG rewards card has arrived, giving me 7 hours to use it.

  • Peter K says:

    2 Dec2 December 17:21

    7hrs until Creation block it on your first attempt at a purchase because they think buying a chocolate bar at Tesco seems suspicious and must be fraud…but their fraud department to unlock it is closed for the day and can only unlock it tomorrow when it your account is also cancelled.

  • Aston100 says:

    2 Dec2 December 17:30

    How do you intend to use it?

  • Anna says:

    2 Dec2 December 17:43

    Do the accounts close from midnight tonight or midnight tomorrow?
    Then what – all the cards spontaneously combust like something out of Mission Impossible?!

    • Harrier25 says:

      2 Dec2 December 17:50

      When we’ve all spent our points IHG will go into administration!

• Aston100 says:

  2 Dec2 December 17:29

  Hello, what is the non-status phone number for Avios booking related issues?
  Wasted 20 minutes on the 0344 493 0787 number who transferred me to “the avios team because I’m not allowed to touch avios bookings” and got cut off at the one hour mark.

  • Sam G says:

    2 Dec2 December 18:24

    try 02079493086

    • Aston100 says:

      2 Dec2 December 19:25

      Thanks. Will try again tomorrow.

• Alan Todd says:

  2 Dec2 December 17:45

  Cancelled HIX cash & points night tor this evening before 4pm cut off but points have not yet returned to my account. Is this normal? Most cancellations in the past points have returned instantly.

  • Harrier25 says:

    2 Dec2 December 17:52

    I thought that cancellation rule had changed to 23:59 the day before?

    • Aston100 says:

      2 Dec2 December 17:59

      I’ve got IHG reward nights bookings at various hotels with a variety of cancellation policies including:
      3 days before; 1 day before; before 6pm on the check in date (check in begins from 3pm)

      • Alan Todd says:

        2 Dec2 December 18:01

        Yeah same here, policies seem to vary. I’ll give it overnight and then chase them up.

  • JonD says:

    2 Dec2 December 19:00

    Having cancelled alot of points bookings over the last year, refunds were always immediate. However cancellation deadlines varied widely.

  • John says:

    2 Dec2 December 19:28

    IME if they don’t appear immediately you’ll have to contact IHG

    • Alan Todd says:

      2 Dec2 December 20:38

      thanks all

    • kitten says:

      2 Dec2 December 21:47

      try logging out then logging in again, just in case

This article is closed to new posts. Discussion continues in the HfP Forums.