The HfP chat thread – Saturday 27th November

This article is closed to new posts. Discussion continues in the HfP Forums.

• Oliver says:

  27 Nov27 November 12:16

  Filed a chargeback for some Expert Medicals day 2 tests (never got the results, and company uncontactable).

  Paid on Virgin Atlantic card, and cannot fault the service from their side. Less than 10 mins on the phone (including wait time) to dispute the charge. Got a form in the post to sign and return, and all transactions refunded within 10 days of calling.

  This was below £100, so I guess doesn’t fall under S75, although I assume that process would be similar. VACC customer service doesn’t seem to have a great reputation in these comment pages, so thought I’d share my experience.

  • Harry T says:

    27 Nov27 November 13:48

    Thanks

  • davef says:

    27 Nov27 November 15:31

    I’ve had the opposite experience. Filed the claim by email nearly 4 weeks ago for an EM chargeback. No response from Virgin after 3 weeks. Logged a complaint via resolver and got a reply within 12 hours asking me for documentation. I replied within 2 hours. That was Wednesday and havent heard anything since.

• Tracy Regan says:

  27 Nov27 November 12:16

  Just in case it’s of any interest to anyone we checked out of the hotel at Gatwick but apparently can’t drop our bags until 4pm for the 8.15 Mauritius flight.

• Matty says:

  27 Nov27 November 12:20

  Upgraded to President’s Club with Avis through HSBC World Elite. How long does the status last – as long as I have the card or just a year?

• ianM says:

  27 Nov27 November 12:49

  Morning from Kimpton Epic in Miami, very nice but weirdly no coffee machine in room, first time I’ve experienced that! On request only

  • k says:

    27 Nov27 November 13:45

    eh….because they want you to go downstairs and buy one (or more)

  • QFFlyer says:

    27 Nov27 November 14:09

    Don’t forget the secret password, Just Chilling, until 21/2.

  • Andrew says:

    27 Nov27 November 16:17

    Coffee is provided free in the lobby in the morning (6-9 I think) it’s a Kimpton thing, like the wine hour.

  • ChrisC says:

    27 Nov27 November 16:37

    A US Kimpton thing I think. Didn’t have one at the Nine Zero and Onyx in Boston

    Always had a coffee machine and kettle in the room at the De Witt in Amsterdam.

• Anastasia Beaverhausen says:

  27 Nov27 November 12:53

  No fee refund from Creation for me, but they have just sent me a new card.

  How can they possibly claim it’s fair for me to assume I won’t earn points since the closure notice when they continue to show points earned on my statement and in the app and now send me a new card as if everything is normal.

  • Blindman says:

    27 Nov27 November 13:08

    +1

    Fee not due so missed that bullet.

  • Anna says:

    27 Nov27 November 13:45

    It is odd as we’re actually all still earning points, they are just not being transferred to IHG. I’m slightly concerned that Creation’s plan is to send IHG the details of all members whose cards are being closed with the unsupported accusation of “misuse” they that gave to Which? magazine (failing to mention, of course, that they’ve let whatever this is go on for years unchecked).

    • Anastasia Beaverhausen says:

      27 Nov27 November 14:58

      I doubt Creation are competent enough to do that and they’d have nothing to gain from it. IHG aren’t likely to refund Creation for the thousands of points they sold them. They probably don’t want any further attention on exactly how they’ve allowed people to accrue so many points.

      • Anna says:

        27 Nov27 November 15:22

        Let’s hope so – my imagination is running a bit wild atm, I blame JDB 😂

        • JDB says:

          27 Nov27 November 16:21

          You do better to direct the blame at the two posters who caused this fiasco, but oddly they seem to be feted as some sort of heroes for being such prolific MS players.

        • Anna says:

          27 Nov27 November 17:09

          The emoji means it’s a joke, btw. I’m sure 2 people can’t be entirely responsible for this though.

        • JDB says:

          27 Nov27 November 18:24

          @Anna – sorry, no clue about emojis! As it happens it really was two posters whose comments fell into the wrong (senior) hands that started this Creation mess. The mention of £70k/£150k per month MS was quite provocative.

      • Jonathan says:

        27 Nov27 November 15:24

        On the other hand, creation might only pay IHG for the points when they send them across so by withholding them IHG might actually be losing out on the sale and want to pressure them into it.

        • Anna says:

          27 Nov27 November 16:10

          But on the other hand, how much would it benefit IHG to be able to close down accounts with 100s of 1000s of points and free nights?!

        • Paul Pogba says:

          27 Nov27 November 16:14

          It would save them tens or hundreds of thousands of pounds in redemptions but could spiral into millions of brand damage should the story go viral.

    • SteveJ says:

      27 Nov27 November 15:27

      They’re closing accounts per section 14, no grounds to be telling tales on card holders. Section 12 could warrant sharing info with IHG, but certainly not section 14.

    • David says:

      27 Nov27 November 16:55

      I salute your bravery and hope you avoid the tear downs from Chartham and RiuN for suggesting such a thing.

      • David says:

        27 Nov27 November 16:56

        *CharChar even

    • stevenhp1987 says:

      27 Nov27 November 17:22

      For one that would be a breach of GDPR.

  • Mark says:

    27 Nov27 November 20:30

    Got the letter at end of Sep, no fee refund or points, but they sent me a new card today (expiring 12/24) for my existing card that doesn’t expire until end of Jan ’22, but account meant to be closed next week – muppets!!
    Complaint already raised to Creation and chomping at the bit to raise to the FOS.

    • Mark says:

      27 Nov27 November 21:02

      My wife had a letter today for her free IHG card, for which she had the closure letter, advising her that because she hasn’t used the card for an extended period they would close her account if she didn’t use it within the next 60 days! They really have no clue…

• Gavin says:

  27 Nov27 November 13:29

  Just a datapoint – the remove all non Visa credit cards and buy something from Amazon trick / workaround just worked for me – given £20 credit, valid for 1 month.

  • Backpacker says:

    27 Nov27 November 13:47

    Hello, how long after purchase did it take for you, as not worked for me as yet 30 mins later?

    • Gavin says:

      27 Nov27 November 13:59

      It appeared in my basket instantly after buying in the App. I swapped out the cards a few weeks ago. This is my first purchase since the change, I’ve browsed several times in the past few weeks but not bought. I have prime and order things 2 or 3 times a month, almost always via the app.

  • Yorkie Aid says:

    27 Nov27 November 17:49

    Extra datapoint. It’s only £10 credit if you haven’t got Prime. So if you’re eligible for a free Prime trial with your next order then it’s worth doing that to trigger the extra bonus.

• Simon says:

  27 Nov27 November 15:04

  I am flying to Dubai in a week. I have read I need a PCR 72 hours before my departure? Any recommendations in central London for in-person testing at good price and results within 24-48 hours? Thanks!

  • Benilyn says:

    27 Nov27 November 16:18

    Collinson rapid £62.50 at the o2 And has parking using code amex20

    • Simon says:

      27 Nov27 November 16:22

      Thanks! got it for £55.2 with the Amex code

• Andy says:

  27 Nov27 November 16:09

  I need a PCR test with a “wet stamp” for Cambodia. I guess Collinson don’t do that, anyone got any ideas for London based test?

This article is closed to new posts. Discussion continues in the HfP Forums.