The HfP chat thread – Saturday 6th November

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• Raveon says:

  6 Nov6 November 16:40

  Completely O/T but is the free tea / coffee back in any Waitrose stores yet? Thanks

  • Alex says:

    6 Nov6 November 17:06

    No, stopped for the foreseeable

    • ChrisC says:

      6 Nov6 November 18:53

      A week or so the space where the machines had previously been in my nearest Waitrose and had been cleared had a cover (for want of a better word) and it looked from the side like the machines were back in place but hidden away.

  • mark2 says:

    6 Nov6 November 19:10

    They have been serviced as usual although not used.
    Just in accordance with the contract, the technician told me.

• sprackish says:

  6 Nov6 November 17:02

  Does BA still have the 24 hour cooling off period for cancelling Reward Flight Saver bookings? (i.e. should receive a full refund of both Avios and cash).
  I just wanted to double-check before I have another attempt at contacting them. I booked a RFS return flights earlier this week and cancelled well within the 24 hours but received a ‘Future Travel Voucher’ – which wasn’t at all what I was expecting.
  Any chance I can actually get the Avios and cash back?

  • Peter K says:

    6 Nov6 November 17:27

    I think you have to call to cancel at the moment. Online is FTV only.

  • Toby says:

    6 Nov6 November 17:51

    I’ve found with the free within 24 hours of booking you always need to call. Can’t do it online.

    • Lady London says:

      6 Nov6 November 23:43

      Used to work online and avios back immediately

• George says:

  6 Nov6 November 18:56

  LH are not responding to my claims via email and phone for reimbursement of costs for buying new clothing after they delayed my luggage for 24hrs in August. What are the next steps to take?

  • Will says:

    6 Nov6 November 21:36

    Letter before action, if no response small claims.

• Harry T says:

  6 Nov6 November 19:48

  Data point: Today I managed to change flight times and days for a couple of my Virgin redemption bookings on KLM and AF, without being charged any change fees. The WhatsApp team are really very good. It can take them a day or two to get back to you, but they are very friendly and helpful when they eventually reply. I also like that you can pay for flights via a secure form, unlike the terrible BA chat system. I’m really starting to think that BA have the least accessible customer service of any airline at the moment!

  • Blair says:

    6 Nov6 November 20:08

    You would be right. Regular BA users might assume that their awful service is the norm “due to COVID” but that’s far from the case. I recently had AF receive my refund request on a Tues afternoon and refund was back on Amex Thursday.

    • Harry T says:

      6 Nov6 November 22:14

      Yes, you are right. I cancelled a flying blue redemption for a full refund over chat (already superior to BA policy) and the entire process took about five minutes, including getting an agent on the chat.

• s879 says:

  6 Nov6 November 20:28

  Anyone tried Aqua Shard restaurant in the Shard? What are the views like?

  • Sandgrounder says:

    6 Nov6 November 21:31

    I thought that said aqua shart the first time I read it.

  • Alan says:

    6 Nov6 November 21:36

    I have been there a few times when the company was paying. Ok corporate food but I wouldn’t spend my own money to go there.

• Russell says:

  6 Nov6 November 20:36

  Regarding the 60k Avios bonus on the BA business card, I applied for this card and they have asked for further info in 2 emails. One they ask me to call. The 2nd they ask to send further info re my company. How may this affect the bonus if they only accept after the 60k bonus period? And is there any way to ensure I still get the bonus even if the application drags on?

  • Rob says:

    6 Nov6 November 21:02

    It’s tricky. Because Amex won’t publicise the end date we don’t know if it is ‘apply by’ or ‘approved by’. In the absence of anything saying ‘approved by’ I think you are fine.

    If you hadn’t read our article you wouldn’t even know the 60k was ending.

  • Andrew H says:

    6 Nov6 November 21:54

    They emailed me asking me to phone – and wanted proof of company address. Sent it Weds. Received card today. It shouldn’t drag on…

• FloriGuy says:

  6 Nov6 November 21:24

  Does anyone know if HSBC is processing requests to upgrade Advance accounts to Premier?

  Also, I have a credit card with HSBC. Do I need to cancel that before I upgrade to Premier banking in order to ensure that I get the sign up offer on the World Elite Card?

• Crafty says:

  6 Nov6 November 22:36

  Have those with an outstanding Bonvoy free night certificate (up to 25,000 points, earned from the credit card) had it extended until June as it was suggested recently?

  Mine still reads expiring 3rd January. I’ve spotted a good option in February that I’d like to book. Wonder if mine has been missed…

  • meta says:

    6 Nov6 November 23:18

    They’ll only extend it sometime in December as per announcement.

    • Crafty says:

      7 Nov7 November 07:51

      Sorry, missed that, thanks.

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