The HfP chat thread – Monday 1st November

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• @mkcol says:

  1 Nov1 November 19:03

  Have been offline for a while so not up to speed with recent postings.

  I trust it’s a known issue for those who’ve have the Creation letter cancelling their IHG card(s) on 3 Dec haven’t had their earned points swept over to the Rewards Club account?

  Related: was there an enhanced earning rate of points for foreign spend?

  Unrelated: I have a BA e-voucher which I recently tried to apply to a booking but the site repeatedly refused to accept the surname & reference on the voucher which was in the email in front of me. Twitter “support” say the only way to use it in future is to phone reservations – any thoughts how to get around this?

  • Anna says:

    1 Nov1 November 19:15

    Re the points, people have been told that they won’t get them, or that it’s a glitch and they will get them, and someone has even been given cash compo so it’s far from clear what Creation’s intentions are. It might be worth flicking back over the past few days chat pages if you have the time and the inclination!

    BA voucher – some can only be redeemed by calling or emailing BA holidays, what does it contain, exactly?

    • ChrisC says:

      1 Nov1 November 20:09

      Does the evoucher start 125-2 or 125-4?

      125-4 are useable online. 125-2 need a call to use

      No way around this.

      • @mkcol says:

        1 Nov1 November 20:56

        Yep it’s a 125-4xxxxxxxxx voucher.

        Guess I can always lodge a complaint online then go from there.

    • @mkcol says:

      1 Nov1 November 20:58

      Thanks, as below it’s a 125-4xxxxxxxxx voucher so ought to be able to be redeemed online. Nevermind I’ll just make a complaint.

      As for Creation – I’ve sent them a simple query asking where the bonus points for foreign spend have gone & when they will be transferred to IHG Rewards Club. If I don’t get a satisfactory reply it’ll be formal complaint & prepared for FOS complaint if no resolution.

  • @mkcol says:

    1 Nov1 November 20:59

    To clarify I was trying to use the BA e-voucher on a flight only booking at point of booking online.

    • BlueHorizonUK says:

      1 Nov1 November 23:13

      Sometimes its the surname of the other passenger on the booking (if it was originally for more than 1 person)

      • @mkcol says:

        2 Nov2 November 00:06

        Dear, there were 8 others on that booking.

  • David says:

    1 Nov1 November 22:21

    If you have the black IHG card, foreign spend attracts 4 points per pound. This is standard and not an offer (they did have an offer for Sept where they waived – in practice credited back – foreign usage fees). Think the Marriott card had a bonus points offer though.

    It’s a bit of a jump to describe the apparent balance write offs as compo as the two (?) people that reported this seemed bemused as to why this had been done, i.e. it wasn’t clear whether this was by accident or design and if the latter, they weren’t given any real explanation from Creation?

    • @mkcol says:

      2 Nov2 November 00:08

      Yes the black card.
      Thanks I had 4/£ in my head, which is why I’d put 2 ViaRail tickets on The Canadian through it instead of elsewhere.

    • Anna says:

      2 Nov2 November 00:09

      One of the posters said that Creation told them that the balance write off was to compensate for the loss of points and free night, or at least that’s how I read it.

  • Steve says:

    1 Nov1 November 23:03

    I remember some comments that vouchers had been tagged behind the scenes to the name of another passenger from the original booking, even differing from the name shown on the voucher e-mail. Have you tried a fellow passenger’s surname to see if that works (assuming there was a different surname)?

    • @mkcol says:

      2 Nov2 November 00:06

      Urgh

      There were 8 others on the booking to JER.

      • Anna says:

        2 Nov2 November 00:10

        Trying 8 times online is nothing compared with trying to get through to BA on the phone at the moment!

    • Lady London says:

      2 Nov2 November 01:24

      There was a bug in the booking system at the time, for some strange reason I think the last name entered on a multiseat booking of around 5 or more pax, ended up as the lead passenger sometimes

      • @mkcol says:

        2 Nov2 November 18:53

        And this is why I love BA 🙄

• BP says:

  1 Nov1 November 19:46

  Datapoint. Just had another Marriott BRG approved for Dubai. This time for Le Meridien next to the airport. Half board for £112. Ideal before our 7:30am flight. I was planning Jumeirah Creekside but this is too good a deal.

  • Gareth says:

    1 Nov1 November 19:48

    Sorry maybe daft question what’s a BRG?

    • TGLoyalty says:

      1 Nov1 November 19:51

      Best rate guarantee – if you find a better rate than Marriott direct on like for like terms they’ll they either give you points OR beat the better rate by 25% (usually always best to use this option unless it’s a cheap stay)

  • Pauline says:

    1 Nov1 November 21:37

    Hi who did you compare with?

    • BP says:

      2 Nov2 November 09:07

      Travel Republic

• Benilyn says:

  1 Nov1 November 19:58

  Curve Metal CDW – do you need to book with the Curve card?

• Shaw West says:

  1 Nov1 November 20:01

  Flying Virgin in a couple of days. Will the car hire buses drop off at the Upper Wing? Would it be easier to drive to the upper wing, checkin and drop of the Car?

  Plenty of luggage to manage. So would be ideal if check in and then drop off would work.

  • John says:

    1 Nov1 November 21:05

    Buses cannot drop at Upper Wing.
    I try family/luggage off at Upper Wing and then drop car.
    Bus then drops you at normal check in and you check in at Upper desk.
    Once tried getting a taxi from car hire drop off – waited over an hour !!

  • AL says:

    1 Nov1 November 21:53

    Uber will drop you, though – get one from a local hotel etc and they’ll drop you at the UC wing just as if you were using their Add Lees.

    • Shaw West says:

      1 Nov1 November 22:41

      Thanks guys. Luggage wouldn’t fit an Uber 🙁 So I think I will drop off OH, drop off the car, take the bus and check in myself as John suggested

• mart says:

  1 Nov1 November 20:23

  If book using a 241 companion voucher in business class, then later want to upgrade to first using avios. Does the companion voucher on the existing booking allow you to effectively upgrade 2 for the price of 1?

  • Mattb says:

    1 Nov1 November 20:44

    Yes

• Pete1968 says:

  1 Nov1 November 21:05

  I bet the Londoner carless are laughing: £1.47/ litre (diesel) down here today.

  Good job I get my Mozzers 18% discount, I bet some people with more multiples than Amex + Virgin are doing better.

  • Mike says:

    1 Nov1 November 21:16

    I just paid 1.59 for super diesel 10 mins ago – £150 a week on fuel at the moment

    • Pete1968 says:

      1 Nov1 November 21:22

      18% discount would make that £1.30/ litre – I hope you got in 🙂

  • TGLoyalty says:

    1 Nov1 November 21:58

    I pay just under 16p per KWH …

    • Pete1968 says:

      1 Nov1 November 22:17

      which car?

    • @mkcol says:

      2 Nov2 November 18:54

      Wow that’s dear.
      I’m paying 5p/kWh

  • Roy says:

    1 Nov1 November 22:09

    OTOH have you looked at the value of your car? May depend on how desirable your make/model is, but s/h prices have gone through the roof. Combination of a shortage of new cars (due to the chip shortage) and perhaps also increased demand due to people shunning public transport during the pandemic.

    • Pete1968 says:

      1 Nov1 November 22:14

      yes – my ‘worthless’ badass Toyota 4WD (it’s pretty old, maybe could have got £1K for it last year) – is now worth about £8K.

      I like it, so keeping it, just got the MOT renewal.

      • Polly says:

        1 Nov1 November 22:45

        My old Volvo C70 is20 yrs old in feb and still going strong. Had someone literally offer to buy it from me last week in the high store. Nuts.

  • Ryan says:

    1 Nov1 November 22:12

    21% via Admiral Rewards / AT and VS+

    Very nice knowing you’re getting fuel at a huge discount

    • Pete1968 says:

      1 Nov1 November 22:19

      I know I won’t be 2nd in this race 🙂

      More like 50th but happy with my 18% discount.

      Is AT = Amex?

      • CH says:

        1 Nov1 November 23:43

        Airtime perhaps?

• LessCleverAndrew says:

  1 Nov1 November 21:08

  Apologies if this has already been asked but is there any way to attest a day 2 lateral flow test result with Randox apart from using their Randox Certifly app?

  • Pete1968 says:

    1 Nov1 November 21:11

    Sure – you can do it all online, standard PC.

    • Roy says:

      1 Nov1 November 22:11

      You sure? The email I got from Randox said I *had* to use the app. (And the Android app was an APK I had to download – not on the Play Store yet, I guess. I bet this is going to confuse a lot of non-techie customers.)

      • Pete1968 says:

        1 Nov1 November 22:22

        We did Randox several times, my wife used the app for her & the younger kids I guess but I was purely PC (+ my elder son).

        I don’t like apps/ mobiles etc as big PC + 27″ monitor + mouse + big keyboard is so much faster.

        Plus you can see what you’re doing.

        • Roy says:

          2 Nov2 November 09:40

          And that was day 2 lateral flow?

• Chrisasaurus says:

  1 Nov1 November 21:23

  Anyone know how Craig got on yesterday in the rain?

  • Pete1968 says:

    1 Nov1 November 21:29

    Thanks for the motivation earlier, managed to get round the Lincoln 10k swim. By far the worst weather I’ve ever run in, it was wet until 7k then the heavens really opened. The irony was the sun coming out and a rainbow as I walked back to the car!!

    1:14:22, 10 minutes quicker than 2 years ago and 8 minutes slower than my PB.

  • Lyn says:

    1 Nov1 November 21:30

    He posted afterwards in yesterday’s chat.

  • Craig says:

    1 Nov1 November 21:52

    Thanks for asking, still alive and was actually a great atmosphere. Flew to Lanzarote and back today, just what I needed, 9 hours sat down with no room to stretch!

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