The HfP chat thread – Thursday 28th October

This article is closed to new posts. Discussion continues in the HfP Forums.

• AJA says:

  28 Oct28 October 19:40

  Facebook announced it is changing its name to Meta in a rebranding effort. Is our fellow HfPer Meta going to sue for copyright infringement?

  • His Holyness says:

    28 Oct28 October 19:52

    If he’s a beta

  • meta says:

    28 Oct28 October 19:55

    O wow! Actually maybe I should given someone hacked by FB account during covid and FB allowed them to purchase £700 worth of ads via my Paypal account… It all ended well in the end, but I am not using FB anymore😀

    • meta says:

      28 Oct28 October 19:58

      I am definitely not changing my handle here though and happy to not post again if I am banned by HfP for using that handle.

      • AJA says:

        28 Oct28 October 20:23

        Oh no. Please do not stop posting. That would be a terrible day for all of us.

  • Phil W says:

    28 Oct28 October 23:09

    Not sure you can blame Facebook/Meta for that though!!!

  • Char Char says:

    29 Oct29 October 00:36

    Bring out the lawyers

• Magarathea says:

  28 Oct28 October 20:05

  My Creation call today about my black and white IHG cards.
  Phoned using standard credit card number, went through all menu options with my card number and they cut me off! Tried again but at the input card number section I did nothing and I got through ok in 10 – 15 minutes. It looked as if they were screening out my first call but who knows.
  Slightly sympathetic person took the call. Here is my Q&A.
  Q1 No September 2021 statements on either of my cards.
  A – Problem uploading these and they offered to post me a copy.
  Q2 No IHG points transferred this month after statement.
  A – Creation will not be sending me ANY further IHG points. Reason – Clause 14.
  Q3 – Reason for closing cards.
  A – They don’t need to give me this. Reason – Clause 14.
  Q4 Asked for copy of T&Cs in relation to Creation operation of card rewards scheme.
  A – CS operative was unsure and will email someone to ask.
  Q5 Refund of £99 fee paid at the card anniversary in the summer.
  A – No. Reason – Clause 14.
  Q6 My IHG hotel certificate earned since card anniversary in the summer.
  A – No. Reason – Catch 22! …. sorry Clause 14.
  I was told someone would phone me next week to get back to me on Q4 and they would reconfirm answers to Q2, Q5 and Q6. If I am still unhappy, they offered to instigate a complaint at that time.
  I politely noted that Creation seemed to be making up the rules and they go along and their treatment of me was unfair in contravention of finance company’s rules. The CS rep was slightly sympathetic. They have a script after all.
  It appears to me that the absence in Clause 14 of any mention of the ongoing operation of the card is being used by Creation as reason just say no to everything.
  My cards are now in the drawer and I will be submitting a complaint next week.

  • Froggee says:

    28 Oct28 October 20:08

    It would make me laugh if they got their clause 12 and clause 14 mixed up. They’re nuts.

    • Anna says:

      28 Oct28 October 20:32

      Does it say in either 12 or 14 that they can suddenly withdraw benefits without any notice?
      People should be asking for (or making their own) recordings of these calls.

      • Magarathea says:

        28 Oct28 October 22:00

        I did that.

      • stevenhp1987 says:

        28 Oct28 October 23:34

        I made a DSAR which could be why I was section 12’d… Not cost. effective!

        They’ve still not responded almost a month later though.

  • DJ says:

    28 Oct28 October 20:32

    In the same situation as others, where no points were sent across to IHG. I remember someone mentioned it was caused by an outage, but based on the above, is it safe to assume that they have breached the contract by not giving the 60-day notice on the points earned?

    If so, I will then add this to the complaint that I have already raised. Thanks

  • stevenhp1987 says:

    28 Oct28 October 20:38

    Q4 answer: https://www.creation.co.uk/ihgcctermsandconditions

    Can only withhold points if account not in “good order”.

    Seems like they’re ignoring their own t&c at every opportunity though!

    • Blair says:

      28 Oct28 October 20:48

      It’s all quite hilarious. You’d think the middle managers scripting these calls would recognise it is them who will be in peril if they get caught (rightly) in widespread compo

      • Tw33ty says:

        28 Oct28 October 21:15

        I got my appeal letter from them, and it said I could still earn points up to the 3rd December, points didn’t come over this month, but kept the letter.

    • Magarathea says:

      28 Oct28 October 22:05

      Thanks. Appreciate the link.

  • BrianS says:

    28 Oct28 October 21:57

    Unbelievable it really is.

    I’ve just had my £99 taken and sounds like chances of getting that back or a free night are slim to none. On top of that no points going across my It’s daylight robbery.

  • QFFlyer says:

    29 Oct29 October 04:48

    Ridiculous responses on all counts. I’ve submitted my initial complaint now, why wait any longer.

• Oli says:

  28 Oct28 October 20:18

  I’ll be travelling back to England on Sunday and am vaccinated. Do I need to book LFT for my kids who are 5 and 8 years old?

  • Chrisasaurus says:

    28 Oct28 October 20:19

    Depends where you are flying from, but not to enter the UK or for Day 2, no

    • Oli says:

      28 Oct28 October 20:23

      I am flying back from France, and am asking for Day 2

      • Anthony says:

        28 Oct28 October 21:14

        Yes you do. There is no where to put it on the form, but according to the rules you need to have booked them.

        • Michael C says:

          29 Oct29 October 16:07

          Yes you do, and the form now says “do you also wish to complete a form for a minor?”.

• AL says:

  28 Oct28 October 20:24

  Enterprise Plus (and, presumably, National Emerald Club) status extended again until end of Feb ’23: https://www.enterprise.co.uk/en/loyalty/tier-extension.html

• Harrier25 says:

  28 Oct28 October 20:24

  I feel that it’s time to thread all Creation cards and put it down to a distasteful experience. I’ll be amazed if FOS entertain this and they’re in a complete mess anyway. I’m now concentrating on Amex, Virgin Atlantic and Hilton Barclaycard. Haven’t got the time to play around with stupid Creation and building up points in dreadful hotel brand such as IHbloodyG!

  • Harrier25 says:

    28 Oct28 October 20:32

    In fact, shred your Creation cards cos they’re not worth threading. Lol

  • Aston100 says:

    28 Oct28 October 20:37

    But if it costs them everytime someone raises the matter with the ombudsman, then it must be worth it?

    • Blair says:

      28 Oct28 October 20:52

      Exactly; for the sake of an hour on a wet Saturday surely it’s worth frustrating them with a FOS complaint

    • Harrier25 says:

      28 Oct28 October 21:30

      No it doesn’t because FOS will take a handful and make a ruling on them for all the complaints. Plus you’ll be waiting for a few years because they’re overrun and are struggling to cope. To many contributors here think that the FOS are their Fairy Godmother, well I can assure you that they are nothing of the sort.

      • John says:

        28 Oct28 October 21:48

        +1

      • Lady London says:

        29 Oct29 October 10:48

        Agree FOS is in a mess, also FOS can make perverse judgments and court goes the other way.

        Hopefully FOS will gather up all the different complaints that Creation has let themselves in for – and luckily there is a mechanism where reasonable complaints cost them money at FOS. But more than that admin, stress, and a black mark against Creation in public records.

        Certainly I can see 2 definite breaches of contract at an absolute minimim likely 4 or so for some and that’s MCOL territory to pursue the loss.

        At FOS and MCOL there is overlapping territory in what you’re claiming under MCOL and complaining to FOS about so if I had the IHG card and was being mistreated I’d be doing both.

  • Anna says:

    28 Oct28 October 20:37

    Thread them – are you making some kind of necklace, Harrier25?! It could be a HFP jewellery range I suppose.
    Can’t think we have much longer with the Hilton card either, tbh.
    The 3 Kimptons I have stayed in this year have been fabulous, I’ve got a second stay booked at the Edinburgh one at Christmas and will probably continue to stay in them regardless of what happens with Creation.

    • Harrier25 says:

      28 Oct28 October 21:12

      3 good Kimpton’s plus a few decent Intercontinentals and Crowne Plaza’s amongst what is basically a total pile of ****, Anna!

      • stevenhp1987 says:

        28 Oct28 October 21:25

        I got my IHG card in January last year.

        Has been really useful. We look at the weather around the UK. Find somewhere sunny and book a generic HI/HIX for free over the weekend so I can go hiking in the sunshine.

        Going to be a shame once our points are gone! 92 nights since July 4th last year and counting!

        For some people a hotel is just a place to sleep.

    • Harry T says:

      28 Oct28 October 22:35

      Only stayed at the Kimpton in Paris but I was very impressed (room related hiccups aside). I booked a lot of weekends in the Kimpton Not So Secret sale for the Edinburgh and Amsterdam Kimptons.

  • stevenhp1987 says:

    28 Oct28 October 20:41

    Use creation then pay it off with the latter two (both currently fine) and fight for your points. You don’t lose out compared to using the latter two directly.

    Quite hypocritical of them to moan about using a credit card as a debit card considering how you can pay it off!

    • Harrier25 says:

      28 Oct28 October 21:19

      I’ve been building up Hilton points courtesy of Creation for quite a few years, but have been concerned that my new VA card may incur a cash advance fee. Great if it doesn’t as that would be another option to reach the £3k target!

      • stevenhp1987 says:

        28 Oct28 October 21:26

        I’ve not used VS+ for anything else for over a year… Doesn’t mean they won’t implement fees in the future though!

        • Harrier25 says:

          28 Oct28 October 21:34

          Virgin can introduce what they want from January, it only interests me until my Creation December statement 😃

      • Lady London says:

        29 Oct29 October 10:50

        Possible things like cash advance fees are excluded from counting towards targets. Look in the ts and cs.

  • Char Char says:

    29 Oct29 October 00:44

    It takes very little effort to write some emails and file some claims and is surely worth it for the value being lost through 1. Annual fee 2. Lost free night 3. points not being sent. For most this is several hundred at least plus time dealing with the rubbish

    • Lady London says:

      29 Oct29 October 10:56

      Partial free night accrued or its value since closure is unilateral and you were incentivised to spend towards it and they deprived you of the chance. So ask for compo pro rata.

      Loss of use if they implemented any change before they’d given 60 days notice and notice time 60 days had elapsed.

      Assuming you weren’t going against the operating conditions that were notified to you when you took out the card plus any changes you’ve had the notice period for. Not whatever Creation might say are their ts and cs they’re operating now.

• Tw33ty says:

  28 Oct28 October 21:19

  In light of Facebook rebranding your meta, maybe creation should rebrand.
  Any suggestions?
  I’m thinking flop or something like that

  • Harrier25 says:

    28 Oct28 October 21:40

    God, I can’t have anymore of my postings falling into ‘awaiting moderation’ for Rob to delete tonight.

  • Phil W says:

    28 Oct28 October 23:16

    Abortion

    It has appropriate antonymy to the original name.

    • Aston100 says:

      29 Oct29 October 00:17

      Excellent choice.

• Joe says:

  28 Oct28 October 21:33

  Does anyone know if you BA FTV just one person on a booking?

  • Rob says:

    29 Oct29 October 01:38

    No – but you could ring BA, split off 1 person onto a separate booking and then FTV that.

    • Joe says:

      29 Oct29 October 08:27

      Thanks Rob!

• BuildBackBetter says:

  28 Oct28 October 21:51

  Anyone posting anything not related to creation, please start with ‘off topic’.
  Too many random posts distracting from the focus on creation.

  • ChrisBCN says:

    28 Oct28 October 22:08

    Should you have flagged your own comment as ‘off topic’ as it was about posts not related to creation, or was your post ‘on topic’ as it mentioned creation?

    • BlueHorizonUk says:

      28 Oct28 October 22:18

      😂

  • stevenhp1987 says:

    28 Oct28 October 23:28

    But your post didn’t start with ‘off-topic’. You’ve broken your code.

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