The HfP chat thread – Thursday 21st October

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• Patrick Cold says:

  21 Oct21 October 20:29

  Just made an MRU booking with a voucher on the phone and the woman told me that virtually every call she`d had today involved her receiving verbal abuse.

  • Anna says:

    21 Oct21 October 21:01

    BA management should do a few stints answering the phone to their understandably hacked off customers.

    • ChrisC says:

      21 Oct21 October 21:27

      Problem is that they have no idea how the system and rules they created work so would be less useless than a chocolate tea pot. The best use for them would be to make the staff some tea!

      BA could have avoided a lot of this by investing in IT years ago but they didn’t

      I’d be quite happy to deal with my bookings via a secure message system. They almost have that already by emailing BA holiday to apply vouchers to pay off bookings.

      Last night I spoke to an excellent silver line agent after waiting for 30 mins. He even called me back because his system needed rebooking who in a later 30 minutes cancelled 2 * avios bookings (I ws happy to lose the £4.50), cancelled for a refund a holiday booking and rebooked my flight on another holiday booking and then applied two vouchers to pay off the balance.

      But I should have been able to have done all of that either via MMB or a secure message for each booking.

  • Lady London says:

    22 Oct22 October 18:33

    If people could get through to BA within a reasonable number of hours or minutes or even get through to BA after literally trying for days then perhaps they wouldn’t be so stressed if at any time they do manage to get through to British Airways.

    So the poor agent has only got to present them with some further difficulty and things are going to get explosive for quite a number of stressed passengers.

• Ikaz says:

  21 Oct21 October 20:31

  I got a full refund from Air France as I decided not to travel a couple of weeks ago, refund processed in about a week

  • Ikaz says:

    21 Oct21 October 20:34

    That was a reply for the KLM refund on the previous page

  • Aston100 says:

    21 Oct21 October 20:40

    Thanks. The KLM site is currently down.
    Knowing my luck, they probably read this and are quickly updating their refund policy!

• Travel Strong says:

  21 Oct21 October 20:47

  Just opened the Deliveroo app (rare occurrence) to find a popup for £10 off a £15+ order. Worked up an order to give a final total to £5.68 – which will be £0.68 after the amex gold discount is applied.

  Worth a look to see if you have similar offers if your deliveroo credits are sitting unused. (You can probably also order groceries).

• Jonathan says:

  21 Oct21 October 22:30

  How long does it usually take for a BA FTV to be sent and received after you asked for one ?

  It said 7 days, which seems a little long, since it’s very straight forward request

  • Rob says:

    21 Oct21 October 22:39

    10 minutes, historically

    • Jonathan says:

      21 Oct21 October 22:49

      Yep, I found this out a few minutes after posting this question !

      2pence per 1Avios return is great ! Whether or not we’ll ever see something so good (again) is something we can probably only dream of

  • Roger W says:

    21 Oct21 October 23:47

    Likewise about 10 minutes after requesting online for the ££. Did this today. However now pensively waiting for my BA Companion Voucher to reload. Hope I did not read the wrong advice.

• Magic Mike says:

  21 Oct21 October 23:29

  Not on my VS card but I caned it last time.

  I do have Sweaty Betty though!!!

• Sundar says:

  21 Oct21 October 23:55

  Looks like Amex have launched a new filter option for Available Offers – Refine by with selections.
  Helpful for those that don’t want to See Sweaty Betty 🙂

  • Lady London says:

    22 Oct22 October 18:36

    Oh dear. What else has Amex been reading on HfP? 🙂

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