The HfP chat thread – Tuesday 19th October

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• SteveJ says:

  19 Oct19 October 07:11

  Data point. Payments to Creation seem back to normal now, made a payment yesterday and it’s shown in account today with yesterday’s date.

  • Ben says:

    19 Oct19 October 07:16

    What are you paying them with now? Curious as to whom is left now horizon/Lloyds avios(now cash back cards) are charging fees..

    • TGLoyalty says:

      19 Oct19 October 08:34

      It’s not clear they are charging fees though. You need to try them out.

• Tariq says:

  19 Oct19 October 07:21

  Datapoint – did online chat with Amex on Sunday, cancelling player 2’s Platinum card. Card was taken out in April 21, no retention bonuses received to date. Was offered 35K points to keep the card.

  • BP says:

    19 Oct19 October 08:08

    Similar situation and got offered the same on Sunday. Tried to chance my luck and cancel later that day. Got called out that I accepted the bonus – I said I was drunk and forgot about that 😀

    • AG says:

      19 Oct19 October 08:20

      That will go down will with Amex..

      • AG says:

        19 Oct19 October 08:21

        Well not will, can I used the drunk excuse too? 🤔😛

        • AG says:

          19 Oct19 October 08:22

          Use not used for goodness sake

        • Froggee says:

          19 Oct19 October 08:32

          That doesn’t go down wall with me.

      • BP says:

        19 Oct19 October 09:23

        It probably went down very well with the close to minimum wage staff member manning the chat. I bet it gave them a laugh.

    • Anna says:

      19 Oct19 October 09:14

      When I was offered 50k recently they were very clear that there were no strings attached and no obligation to spend any more on the card! I wonder if I will get a written reproach in response to my written cancellation now?

• Lyn says:

  19 Oct19 October 07:29

  Does anyone have recent experience of using Twilight check-in at Heathrow T5 for a flight after 2pm the next afternoon?

  You First recently told me it is available for flights departing up to 4pm the next day, and recommended that we use it since this would apply to our flight and we take care of some of the time-consuming Covid questions at that time.

  Then yesterday another person at You First told me it had probably changed and was only available for flights up to 1pm, which would not be late enough for our flight. Thanks for any advice.

  • Jane says:

    19 Oct19 October 08:19

    The BA website says 1pm but admittedly I was checking for economy so it’s possible if you are travelling first you get a later slot.

    • Lyn says:

      19 Oct19 October 10:35

      Thank you, Jane. I suppose it is possible. The best thing about booking First in the 50% avios sale last year has been being able to contact Your First for help with the multiple route and flight cancellations. Downgrades and re-upgrades as will. We usually end up flying economy but First or Business seemed sensible with Covid when I booked the original flights.

  • Ed says:

    19 Oct19 October 10:19

    It hadn’t dawned on me that twilight check-in would also include doing some of the covid doc checks, that’s quite handy with an early flight.

    • Lyn says:

      19 Oct19 October 10:38

      That’s my understanding, but I could easily be wrong.

      The most important benefit to us would probably be dropping off our suitcases before taking the bus to our airport hotel.

    • ChrisC says:

      19 Oct19 October 11:42

      You cannnot check in without having all of your documents sorted.

      Twilight check-in is exactly that – you are checking in for the flight not merely dropping your bags off early.

• GaryE says:

  19 Oct19 October 07:50

  Advice please: Further to my previous post the other day regarding an Easyjet holiday can someone with some legal knowledge advise what I should do.
  Facts:-
  Both outbound and inbound flights we are booked on have been cancelled as per Easyjet flights website.
  The alternative flights outbound is an early morning one or evening flight instead of the lunchtime flight we have been booked on.
  Inbound flight there is only one at 9.30am rather than the 9pm we are booked on.
  Easyjet Holidays are still insisting that there are no changes to our holidays, and that it is going as per schedule and require final payment in next 5 days – claiming they have not been notified of any changes to flight times even when I tell them to check on their website.
  Neither of the new times, if offered to us are acceptable, especially the return as we would lose a whole day – and staying an extra day even if they offered to pay would not work due to work.
  I have emailed the CEO of Easyjet and Easyjet Holidays in the hope that common sense prevails.
  I don’t want to pay the balance – around £500 as the T&Cs are unclear if they cancel within 28 days or more likely offer an alternative which is unacceptable to me.
  Ideally I want them to admit that the flights have been cancelled and holiday cannot go ahead as plan and offer us the opportunity of a balance refund.
  If I cancel (I have screen shots of the cancelled flights and schedule for the dates involved) do you think I have a case to get my refund repaid rather than taking a credit voucher?

  TIA

  • Matthew says:

    19 Oct19 October 07:55

    Why do you think the flights are cancelled? If they are fully booked they will not show on the EZY website. Lots of flight over half term are now not showing but are definitely operating – just fully booked. Try putting in 1 pax and see if they show.

  • Anna says:

    19 Oct19 October 07:58

    I’m a bit confused here – are you saying you have had no notification at all from easyJet about the flight situation? How did you find out about it? Do the alternative flights have different flight numbers from the ones you originally booked? If not then there probably isn’t a significant change under easyJet’s Ts and Cs, although it’s very poor that they haven’t at least emailed you about this (though have you checked your junk folder?)
    Which flights are showing on your booking in your account currently?

    • Anna says:

      19 Oct19 October 08:00

      Also, as Matthew says, your flights might just be full, there are often 2 services per day to popular destinations at peak periods.

      • GaryE says:

        19 Oct19 October 08:37

        Thanks for the replies. When you book an Easyjet Holiday, they give you both a holiday reference and a flight booking reference. If you go onto the Easyjet website and enter your flight reference it states that the flight have been cancelled and how do you wish to proceed. It states you can move your flight or ask for refund (not sure what happens if I took the refund option as we only have paid deposit). The flight numbers have already changed once by Easyjet Holidays but as this is a package holiday the rules around this are different as far as I know.

        • Anna says:

          19 Oct19 October 09:16

          If you don’t want to go on the holiday just take the refund option, surely?

        • Lady London says:

          19 Oct19 October 10:54

          I’d click Take the Refund and see what happens and meanwhile continue previous efforts.

• Michael C says:

  19 Oct19 October 08:09

  Anyone with recent experience on how early I should arrive at St Pancras Int. for check-in with standard ticket to Paris? Thanks!

  • Rob says:

    19 Oct19 October 08:16

    When I went three weeks ago (albeit I used the Business line) the security queue for Standard had about 100 people in it and didn’t look too pretty. That said, there isn’t much to do if you don’t have lounge access so I wouldn’t get carried away.

    • Michael C says:

      19 Oct19 October 08:25

      Cheers, Rob!

  • Red Flyer says:

    19 Oct19 October 08:29

    Are passport checks still done on departure only so you walk straight off the train in Paris/London without doing again?

    • John says:

      19 Oct19 October 09:44

      Occasionally they will do them again arriving in the UK but relatively rare.

  • Ben says:

    19 Oct19 October 08:56

    I got the 12.30pm two weeks ago, took me about 5 minutes to get through. Pret only option if no lounge access and barely any seats.

    • Michael C says:

      19 Oct19 October 11:47

      Useful, thanks Ben.

• gl says:

  19 Oct19 October 08:09

  First time booking with Emyr and he’s asking for credit card details over email – is this normal/safe? Thanks

  • Red Flyer says:

    19 Oct19 October 08:17

    Yes it is just to secure your booking – I have some several times with Emyr and no issues.

  • Gareth says:

    19 Oct19 October 08:17

    I thought this too with my first booking but confirmation came through etc and history on here is that he is reliable

  • JDB says:

    19 Oct19 October 08:20

    This is the sort of daily decision adults need to make for themselves. Emyr needs the CC details for a deposit or guarantee; if you aren’t comfortable providing them by email, you could telephone with some or all of the detail.

  • gl says:

    19 Oct19 October 08:35

    Thanks guys – ended up sending a email in gmail confidential mode

  • Harry T says:

    19 Oct19 October 08:51

    Usually he sends me a link to a secure webform. Emyr is legit.

  • Duncan says:

    19 Oct19 October 09:04

    I had the same concern – no way I’m sending CC info by email, but he sent a link to a payment portal to capture the details which I was happy about. Didn’t make it clear at first, though, and I imagine some who don’t know better might just sent the details by email, as he didn’t initially explain HOW the info would be sent.

    That aside, very good experience with Emyr – recommended!

  • Mouse says:

    19 Oct19 October 09:44

    I was a bit nervous about this and he was fine with my suggesting of giving them to him over the phone instead

  • Aaron C says:

    19 Oct19 October 18:41

    I phoned him and gave him the details. First booking with him this weekend so I’ll report back but I was impressed with the speed of his service and he seems to get a decent offering, although not the cheapest.

• AG says:

  19 Oct19 October 08:20

  Well!!

  • Froggee says:

    19 Oct19 October 08:36

    Poorly…

  • CarpalTravel says:

    19 Oct19 October 08:54

    Happy?

• Bob says:

  19 Oct19 October 08:29

  Best number to call BA currently? Need assistance in upgrading a cash booking with Avios as not letting me do so online (WTP – CW). (It is available via the book and upgrade option which I should have done but decided to book first and upgrade later) Thanks

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