The HfP chat thread – Thursday 14th October

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cinereus says:

14 Oct14 October 11:21

Is there any way to get into the T3 Virgin Clubhouse if using Virgin miles to fly an ANA F flight?
- ChrisC says:
  
  14 Oct14 October 11:45
  
  No since they use different terminals.
  
  Check the ANA website for which lounges you will have access to.
  - ChrisC says:
    
    14 Oct14 October 12:17
    
    More than using different termonals CH access is for pax flying on VS and DL only.
- WMorrison99 says:
  
  14 Oct14 October 13:47
  
  Flying ANA F will get you access to the Lufthansa, Singapore, Air Canada and United lounges at Heathrow.
  
  Worth knowing only the first two are currently open, but that will probably change soon as North America opens up in the next few weeks/ months
Jonathan says:

14 Oct14 October 11:44

Anyone got an retention offers on Amex Gold recently?
- Sina says:
  
  14 Oct14 October 12:06
  
  my wife got 20K on her gold charge card last week.
- CF says:
  
  14 Oct14 October 12:07
  
  I called yesterday for an Amex Gold held since March, explaining I am thinking of cancelling.
  I was kindly offered to either switch to the free Rewards card or to cancel the account with immediate effect. Will probably try again after month 13 of membership.
  - BuildBackBetter says:
    
    14 Oct14 October 12:48
    
    HUACA
- Harry T says:
  
  14 Oct14 October 12:29
  
  Received 20k for my gold charge.
  - BuildBackBetter says:
    
    14 Oct14 October 13:01
    
    Via chat?
- Jonathan says:
  
  14 Oct14 October 13:04
  
  Probably should have added Gold credit not charge.
  - Crafty says:
    
    15 Oct15 October 07:17
    
    10k on chat.
David says:

14 Oct14 October 11:54

Any Amex Plat retention offers recently?
- Andrew says:
  
  14 Oct14 October 12:05
  
  £200 dining credit.
- Sam G says:
  
  14 Oct14 October 12:16
  
  35k points
  - Ste C says:
    
    14 Oct14 October 12:44
    
    +1
- Anna says:
  
  14 Oct14 October 12:18
  
  50k when I was genuinely contacting them to cancel via chat! I have now cancelled by letter 🤦‍♀️
  - Harrier25 says:
    
    14 Oct14 October 14:22
    
    Wow! That’s like dumping a boyfriend by text message, Anna, after telling him a few days previously to his face that the relationship is going very well.😳
    - Anna says:
      
      14 Oct14 October 14:58
      
      I would never do that! But the last time I dumped anyone text messages hadn’t been invented 🤣
- Kevin C says:
  
  14 Oct14 October 13:29
  
  I got 50k a couple of weeks ago.
  - Sam G says:
    
    14 Oct14 October 14:48
    
    had you held it more than a year?
Anna says:

14 Oct14 October 12:22

Recently contacted IHG about the situation with Creation free night given the impending card closures and just got this response (though no response from Creation as yet!):

“We already have an update from our respective team that your 2021 Free Night was posted into your account on 23 Jul 2021. For 2021-2022 Free Night, it will be posted next year on the Anniversary of your credit card by July 2022.”

I’m not sure how much leverage this will have over Creation, but I will certainly be citing it in any correspondence with the FOS!
- Nick_M says:
  
  14 Oct14 October 12:41
  
  What email address have people been using for Creation?
  - Char Char says:
    
    14 Oct14 October 14:30
    
    The contact form on the website once logged jn
- Don says:
  
  14 Oct14 October 19:13
  
  Try customercare@creation.co.uk
Craig says:

14 Oct14 October 12:37

Just had a chat with NCP after trying to book Heathrow for next year, I was told that when the car parks reopen they won’t be NCP run anymore.
- Rob says:
  
  14 Oct14 October 13:08
  
  Possible. NCP has a lot of financial problems (guaranteed rental payments, no income for a year) and they have defaulted on their contract or given it up due to the cost.
  - Craig says:
    
    14 Oct14 October 14:11
    
    It does make using the discount code trickier?
Dave says:

14 Oct14 October 12:37

Not sure if it’s been mentioned before but Transavia will launch a new route from Glasgow to Paris next April. Could be useful to earn/spend flying blue points.
- dundj says:
  
  14 Oct14 October 13:21
  
  Transavia is not a terribly good one to earn with. Plus, the lowest fares require a €5 payment to earn your 250 points per segment. Also, earning XP is only available on the Plus and Max fares.
Simon says:

14 Oct14 October 12:38

Is car hire insurance an added ‘perk’ if I pay using my Hsbc world elite card? It’s UK issued. I found some info on north American issued cards but not uk.
- Anna says:
  
  14 Oct14 October 12:46
  
  UK cards don’t generally include it, but Americans ones seem to quite widely, why is why insurance is so often separate if you hire a car in the US or Caribbean.
Leigh says:

14 Oct14 October 12:40

Be wary on crediting KL/AF flights to Virgin (esp as the fare class is not usually printed anywhere – although it is eligible). Their IT seems more Mickey Mouse than the old BMI (and not in a favourable way)! With these games they can’t expect anyone to take them seriously compared to BA/OneWorld for FF schemes…

“May I request you to contact the partner airline and obtain letter from them stating the fare class of your flights taken with them. In this letter it should be stated that XXX has travelled on the following flights in so and so class and also points are not credited to any other alternative reward programme.

Upon receipt of this letter please forward this to us in PDF format so that we can process your claim.

If fare class is mentioned on your boarding pass please send it scan copy of this to us in PDF format by replying to this email”
- Lady London says:
  
  14 Oct14 October 12:49
  
  You’d almost think this level of admin required was intended to put barriers in the way of people accruing promised benefits.
  - Leigh says:
    
    14 Oct14 October 14:27
    
    Almost, right!
- Munch says:
  
  14 Oct14 October 14:10
  
  Leigh – what class/miles did you fly and what tier points are you expecting to be posted to Virgin?
  - Leigh says:
    
    14 Oct14 October 14:34
    
    Both segments were in U class, one credited automatically and the other has gone missing. Should be 300 points and 10 TPs each way. You’d think these data problems would be long gone by now, but Virgin seemingly having no access to KLM to verify tickets and fares makes the whole thing feel like it’s held together with stickytape