The HfP chat thread – Thursday 14th October

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• Tazzy says:

  14 Oct14 October 16:59

  Totally off topic but here for a rant! Ordered a sofa in November 20 for delivery April made by duresta from a local furniture store. Told it would be delayed to early summer, which was no real issue. Then told it would be delayed until September. Then manager of Duresta phoned to say delayed to October and the usual brexit excuse used. Further phone call today that it would now be delayed until late November. I am at my wits end and the furniture shop has had my £2k deposit for a year. The attitude from duresta has been dreadful and if anyone is considering buying furniture from them please reconsider! Also their customer service team are rude and unhelpful! Rant over!!!

  • Lady London says:

    14 Oct14 October 17:12

    Tell them to give your deposit back now and you are cancelling the order. Give them 7 days after which you will charge back.

    Unless they are giving some really good reason for nondelivery eg the person making it is taking longer due to long covid etc.

    • Lady London says:

      14 Oct14 October 17:15

      If chargeback fails then if UK credit card (not charge card and not debit card) is jointly liable for provision of what you ordered under Section 75, moneysavingexpert website is good on this.

  • AJA says:

    14 Oct14 October 17:56

    Wow that’s awful service! I have Duresta sofas and they make fantastic furniture ordinarily. They are not cheap! Until I read this I would’ve recommended them.

    1 year to manufacture a sofa is not acceptable! I would be expecting a huge discount for that length of delay and I would want a definite guarantee that there won’t be any further delays. You’d be within your rights to do a charge back or s75 claim if you want to cancel but then you’d have to start all over again with someone else.

    • Tazzy says:

      14 Oct14 October 18:26

      Sofa and chairs is £4K. What is a realistic discount to aim for do you reckon?

      • Colin MacKinnon says:

        14 Oct14 October 18:33

        Tempted to say £1,000 – but before you cut your nose off…..

        Check if anyone else can supply what you want in the next six months at a similar price.

        You might find it has gone up to £5K!

      • Thom says:

        14 Oct14 October 18:45

        I would go for 30% … had that from Loaf because they delivered my sofa with damaged threading on one of the cushions and then took 3 months to get me a replacement cover for the cushion … I ended up perfectly happy!

        • The cyclist says:

          14 Oct14 October 19:09

          I went to loaf, because its local and the saleslady there was a looker. I was buying for an elderly uncle, so wasn’t particularly bothered about a discount, as he is paying and I am trying to get to an amex spend target.

      • Char Char says:

        14 Oct14 October 20:51

        Try 40% and see their response

    • xcalx says:

      15 Oct15 October 08:44

      You’d be within your rights to do a charge back or s75 claim if you want to cancel

      Can the above be used if sofa is bespoke

  • Red Flyer says:

    14 Oct14 October 20:29

    I have just ordered and have been given a 24 week delivery window – please don’t say you bought from Smiths in Harrogate as I thought the deal I bagged was a good one but will know why if you say it is!!!

    • Tazzy says:

      14 Oct14 October 22:15

      Fultons in NI you’re safe enough!!!

• Clive says:

  14 Oct14 October 17:27

  Anywhere I can get additional points or a rebate for Hyatt or Hilton direct hotel bookings at the moment as nothing with the usual culprits.

• Clive says:

  14 Oct14 October 17:41

  Another question on BA cancellations. Can someone please remind my where the link is where BA offer you a bonus not to take a refund but an enhanced voucher?

  • Anna says:

    14 Oct14 October 17:51

    I don’t think BA does this, the FTV just means that you don’t pay the £35 pp cancellation fee on an award booking. The link is on the home page of ba.com. I do recall people saying that they have been offered avios instead of cash when cancelling by phone but can’t remember how enhanced the rate was.

  • Sukes says:

    14 Oct14 October 20:10

    https://www.britishairways.com/en-es/information/incident/coronavirus/vouchers-refunds

    Scroll down to ‘Claim Avios’: ‘ Executive Club Members whose flights have been cancelled can now choose Avios instead of a voucher or refund. Taking Avios as an alternative to the cash element paid for your ticket means you’ll receive a 100% bonus compared to Avios purchased at the standard rate. Please contact us to claim Avios.’

• Gareth says:

  14 Oct14 October 18:05

  Anyone visited Cardiff Voco and Hilton? Which would you recommend? Thanks

  • Yorkshire Rich says:

    14 Oct14 October 18:11

    I visited Hilton Cardiff in the summer. I thought it was very good but some of the latest reviews are from great.

  • Dave says:

    14 Oct14 October 18:15

    Hilton was nice enough, good location, shame the lounge has permanently closed. Pool and sauna is handy. Gym wasn’t up to much.

    • The Urbanite says:

      14 Oct14 October 19:59

      I was at the Cardiff Hilton this week, the executive lounge is fully open.

  • Andrew says:

    14 Oct14 October 18:43

    I was at the Voco last week for work – a really excellent hotel, I’ll plan a trip on my own dime (points) sometime. And it’s definitely worth taking the drink voucher as it’s a cocktail off the menu in the lovely bar if you’re Spire, although unfortunately the usual trick of them crediting the points anyway didn’t work.

  • Rob says:

    14 Oct14 October 18:47

    We’ve reviewed voco.

  • The cyclist says:

    14 Oct14 October 19:16

    I have visited the Voco at Reading football stadium, the rooms were massive, breakfast superb, swimming pool, and free parking right outside. Manager was useless mind.

    • Peter K says:

      14 Oct14 October 19:37

      Oh Harry 🙄

  • Peter K says:

    14 Oct14 October 19:39

    Best bit about the Hilton was the lounge, so if it’s closed then the only thing going for it is location. I’ve been woken by drunks late at night outside the hotel in the street before.

    Not been to Voco but my sister thought it was excellent pre-covid.

    • Gareth says:

      14 Oct14 October 20:23

      Thanks all, looks like either way will be fine

• Fred S says:

  14 Oct14 October 18:11

  Does BA book with confidence policy apply to Iberia flights booked on BA?

• Andrew says:

  14 Oct14 October 18:44

  BA are recruiting cabin crew again – if anyone’s interested. Just seen the advert on their Instagram.

  • Anna says:

    14 Oct14 October 20:58

    Do they want a lazy 16 year old? He wouldn’t be any use on early departures but he does know his way around the Club World cabin and can repeat the safety briefing off by heart.

    • xcalx says:

      15 Oct15 October 08:49

      My 16 year old grandson starts at McDs on Sunday and he can’t wait.

• Vit says:

  14 Oct14 October 18:48

  Hello, obviously forgot to register for Hilton Double Point before my stay & check-out. I guess, nothing I can do to gain those bonus point?

  Cheers,
  Vit

  • Andrew says:

    14 Oct14 October 19:39

    Correct

  • Rob says:

    14 Oct14 October 22:07

    Could email and ask, but unlikely.

  • Graham Walsh says:

    15 Oct15 October 00:01

    I stayed at a Hilton the other week and I asked where were my points. New work travel agent books it now so crap rate. However they said they’d give me 5k points as a goodwill gesture.

• bafan says:

  14 Oct14 October 19:11

  Just checked out of the Hilton Tropicana in Vegas – shabby but perfectly serviceable for 21k points a night. Glad I stayed on the Strip rather than the new Virgin / Hilton hotel. Off to Utah now!

  • Travel Strong says:

    14 Oct14 October 19:51

    Congrats on getting out there finally!

    • bafan says:

      14 Oct14 October 21:04

      Thanks! 15 days in Canada but I’m here!

      • The Savage Squirrel says:

        14 Oct14 October 22:03

        Awesome! Vegas to and through Utah is a trip I’ve done a few times en route to Yellowstone. Are you headed that way?
        The Trop is a mob-built edifice that has tottered along, underperforming and on the verge of bankruptcy in nearly every form, for 60 years+ now. Perhaps it’s lovable because of this. In the 80s it was bought off the mob by Ramada who then gambled that they could simply stop payments and dare the previous owners to sue, thinking they would not risk legal scrutiny and a court battle. Ramada lost spectacularly in the biggest settlement of its kind in Nevada history at that time.

This article is closed to new posts. Discussion continues in the HfP Forums.