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The HfP chat thread – Thursday 30th September

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We are running this daily chat thread on Head for Points during the coronavirus outbreak.

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General

Comments (587)

This article is closed to new posts. Discussion continues in the HfP Forums.

  • Patrick Cold says:
    30 Sep30 September 17:48

    We’re introducing a £10,000.00 limit to Curve Fronted for our Metal customers. The first £10,000.00 you spend via Curve Fronted per calendar month will be service fee free, but from 1 December 2021 you will be charged a 1.5% service fee on the total transaction value in excess of the limit.

  • st fred says:
    30 Sep30 September 17:49

    CURVE!!!!
    “We’re introducing a £10,000.00 limit to Curve Fronted for our Metal customers. The first £10,000.00 you spend via Curve Fronted per calendar month will be service fee free, but from 1 December 2021 you will be charged a 1.5% service fee on the total transaction value in excess of the limit.

    As a Metal customer, you’ll still be saving up to £150 per calendar month compared to our Blue and Black subscription tiers on Curve Fronted spending up to £10,000.”

  • st fred says:
    30 Sep30 September 17:50

    We’ve clarified that payments to NS&I (National Savings & Investments) are Curve Fronted transactions when you use a credit card as your underlying funding card. If you make payments to NS&I by credit card, you need to turn on Curve Fronted in the app. Please note that a 1.5% fee applies to Curve Fronted transactions unless you are a Metal customer (which has a fee free limit of £10,000.00). We will be applying the 1.5% Curve Fronted fee to NS&I transactions from 7 October 2021.

    • Anna says:
      30 Sep30 September 17:52

      Just seen this – presumably still not allowed with Creation or will they be they splitting the charges?!

      • davefl says:
        30 Sep30 September 17:54

        Tried to add a creation card to my new curve and it’s blocked from being added. So they have permanently fallen out by the look of it

      • Reney says:
        30 Sep30 September 17:55

        More importantly, does this mean we now won’t get shut down?

    • peter says:
      30 Sep30 September 17:56

      RIP Curve

    • Ghosty says:
      30 Sep30 September 18:04

      They said I’m a metal customer
      My memory is fading as I’m getting older, but I’m positive I have never had or even applied for metal.
      Looks like an ‘all’ email send again

  • Matty says:
    30 Sep30 September 18:00

    Curve:

    Hi Matty,

    As Curve continues to evolve, our product and terms of service need to evolve too. That’s why we’re reaching out to let you know about some changes to our terms of service.

    What’s changing?

    We’re introducing a £10,000.00 limit to Curve Fronted for our Metal customers. The first £10,000.00 you spend via Curve Fronted per calendar month will be service fee free, but from 1 December 2021 you will be charged a 1.5% service fee on the total transaction value in excess of the limit.

    We’ve clarified that payments to NS&I (National Savings & Investments) are Curve Fronted transactions when you use a credit card as your underlying funding card. If you make payments to NS&I by credit card, you need to turn on Curve Fronted in the app. Please note that a 1.5% fee applies to Curve Fronted transactions unless you are a Metal customer (which has a fee free limit of £10,000.00). We will be applying the 1.5% Curve Fronted fee to NS&I transactions from 7 October 2021.

    We’ve clarified the wording in our Fair Use Policy about what amounts to cash recycling and provided further examples to help you understand what is not allowed. In particular, we’ve clarified that cash recycling includes the use of a credit card to deposit funds via Curve into an investment account and then to other accounts before being used to pay off the original credit card account only to then be circulated again via Curve. You can review our Fair Use Policy here.

  • Freddy says:
    30 Sep30 September 18:02

    Wonder how many copies of the curve email were gonna see on here 🙂

  • Josh says:
    30 Sep30 September 18:13

    So I assume I can get a pro-rata refund for my metal sub as they have changed the T&C’s?

    • Reney says:
      30 Sep30 September 18:16

      if you are in your second year, I think you can get pro rata refund when you close anyway.

    • QwertyKnowsBest says:
      30 Sep30 September 18:17

      I asked a week ago given they sent an unwarranted email re my genuine NSandi spend, no response.

      Thanks for the good times Curve. Nice knowing you.

    • CarpalTravel says:
      30 Sep30 September 18:23

      Sounds like too many people took the piss, so now the consequences…

  • Bob says:
    30 Sep30 September 18:14

    Hold on… are we saying NS&I never counted as Fronted prior to this change (from 7th October)!?
    Holy ****…. no wonder it’s been abused.

  • mark2 says:
    30 Sep30 September 18:17

    I was a curve metal holder until today. It was suspended because they were unable to collect the monthly charge because I had cancelled the IHG card because it could not be used through Curve. They asked for a new card but I just downgraded to the free card, which I had been planning as metal seems useless now.
    I had not been advised of the suspension and when the card was declined in shops I just though ‘Ok Curve again’.

    • Chrisasaurus says:
      1 Oct1 October 07:34

      The annual fee was billed through Stripe, not Chrve themselves – mine was always paid by Amex…

This article is closed to new posts. Discussion continues in the HfP Forums.

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