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How do British Airways Executive Club Household Accounts work?

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British Airways Executive Club sent out a cryptic email yesterday about Household Accounts. It said:

“We wanted to let you know that we’ll shortly be carrying out some planned improvements to the Executive Club, which means you’ll be unable to access your Household Account during the period below. Between 4 October 2021 and 17 November 2021 inclusive, you’ll be unable to complete the following actions on ba.com or by calling us:

  • Add another Member to your Household Account
  • Remove a Member from your Household Account
  • Amend personal or contact details of any Members in the Household Account
  • Set up a new Household Account”
British Airways Household Account

The email from BA spurred a few emails to us about various aspects of British Airways Executive Club Household Accounts. I thought it was worth running through them again in case you want to do anything before the 6-week lock out kicks in.

Why would you want a British Airways Household Account?

The key benefit of a household account is that it lets you pool together points from a number of people. The main reason to do this is if you need to make a redemption which requires more miles than any one person has in their account.

There is a secondary reason too – using a household account is the only way to earn Avios when your children under 18 fly.

There are alternatives to a Household Account

Before we got into the details, remember that there are other ways of achieving the same goal:

  • If you are a British Airways Executive Club Gold member, you can transfer 27,000 Avios to anyone else for free, each year.  The cap is 162,000 Avios transferred out per year.
  • You can book a flight for someone else directly from your Executive Club account.  You don’t need to pool your miles with someone else to be able to redeem for them.
  • If one person only has a small balance, remember that Avios allows one-way redemptions.  One person could use their small balance to book a one-way flight and the other person book the other leg from their account.

How does a British Airways Household Account work?

You are NOT fully merging your accounts when you create a household account at ba.com.

Each member retains their individual Avios balance. When you log in, you see both your own balance and the household balance.

When you redeem ….. the points are taken PRO-RATA from the balance of each person

When you earn ….. the points go ONLY onto your personal balance

For example, if you have 9,000 Avios and your partner has 4,500, a redemption for 4,500 Avios will see 3,000 taken from you and 1,500 from your partner.  It is a pro-rata split.

However, if you earn 4,500 Avios from a flight, your balance goes up to 13,500 and your partner remains at 4,500.

Avios wing 14

How to open, close and add members to a family account

You can form a British Airways Household Account here. Each member will receive an email which includes a link to click to confirm their membership. Once the account is formed, you can also create accounts for children. The account can have a maximum of seven people in it.

All members must have their BA account registered at the same address. As British Airways will rarely post you anything this is not a major impediment.

You can only make one change to the Household Account every six months. I am not sure if this means that you cannot close a Household Account which is under six months old.

How does the ‘Friends & Family’ list relate to Household Accounts?

With a ba.com household account, the ‘Head of the Household’ can also add a further five people as ‘Family & Friends’. These names can be deleted and replaced once they have been on your list for six months.

The Household Account can redeem Avios for flights for these five people too but their Avios are not merged with the Household Account. (You can learn more about British Airways Executive Club ‘Family & Friends’ lists in this article.)

Redeeming Avios whilst in a family account

A British Airways Household Account lets you redeem for anyone in the Household Account OR one of the five ‘Family & Friends’ members. You cannot redeem for anyone else.

This could potentially be an issue if your ‘Family & Friends’ list is full and no-one on it has been there for six months and so is eligible for removal.

How to use ‘Combine My Avios’ with a family account

There is an odd quirk with ‘Combine My Avios’ for members of household accounts.  You cannot move Avios from Iberia Plus to anyone who is in a BA Household Account.

This is not a problem, because you CAN move Avios from a programme running on the avios.com platform (Aer Lingus AerClub, Vueling Club) into a BA Household Account.

If you have Avios in Iberia Plus which you want to move your BA account, and your BA account is in a household account, this is what you need to do:

  • Go to the Aer Lingus website and open an AerClub account
  • Log in to avios.com using your AerClub account details
  • Use the ‘Combine My Avios’ function on avios.com to pull your points from Iberia Plus into avios.com
  • Do a second ‘Combine My Avios’ transaction on avios.com to push your points from avios.com to British Airways Executive Club

Easy ….

This HfP article explains how ‘Combine My Avios’ works in more detail, including the avios.com workaround.

Household Accounts and children

One reason to get a British Airways Household Account is that it allows children to earn Avios points and tier points when they fly.

An under-18 cannot have their own standalone British Airways Executive Club account but they CAN be invited to join a Household Account.

If you want to earn Avios for your children but do NOT want to be restricted by a Household Account, consider opening a BA account for, say, a grandparent and putting the children into a Household Account with them.  You could add yourself to the ‘Friends & Family’ list for that Household Account in order to redeem tickets for yourself.

Can you use a British Airways American Express 2-4-1 voucher if you are in a Household Account?

Yes.  The Avios you need are taken pro-rata from each member of the Household Account.

However, there is one restriction.  The second traveller MUST be either in the Household Account or on the ‘Friends & Family’ list of the ‘head’ of the Household Account.

Whilst anyone can be added to a ‘Friends & Family’ list – they don’t need to share your address – you can only change this list once every six months.  In certain niche scenarios this could be a problem.

Do Households Accounts stop the expiry of your Avios points?

A Household Account CAN help stop Avios expiry but not automatically.

Avios points will expire if there has been three years of no activity – ‘activity’ means either earning or spending – on the account.  This is very unlikely to happen for most HfP readers.

Being in a Household Account does not automatically stop your points expiring, unless one member of the account has British Airways Executive Club elite status.  In this case, all members of the account are protected.

However, because redemptions by a Household Account result in Avios being taken pro-rata from every member, this creates ‘activity’ for everyone and resets the three year clock. This means that, in reality, expiry is unlikely.

What happens if you close a Household Account?

Nothing happens to the adult members of a Household Account.  Each member retains the Avios balance that it had, individually, inside the Household Account.

Any account opened for a child is closed and the Avios are lost.  A few years ago, British Airways would transfer the Avios of the children to the ‘head’ of the Household Account which clearly had benefits.  This no longer occurs and the Avios are lost.

The head of a Household Account can remove individual members without breaking up the entire Household Account. If you are no longer on good terms with the head of your Household Account, the Executive Club terms and conditions specifically allow you to apply to BA to be removed without the permission of the account head.

Conclusion

British Airways Executive Club Household Accounts are not for everyone.  If you don’t like the idea, you can get much of the flexibility of a Household Account by redeeming one leg from one account and the other leg from another account.

If you are keen, though, I hope the summary above has clarified how they work.

If you want to set one up or make changes, you need to do so before 4th October or face a block until 17th November.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (December 2021)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways BA Amex American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and an Economy 2-4-1 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus:

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (72)

This article is closed to new posts. Discussion continues in the HfP Forums.

  • Lou says:

    My husband’s response when he got that email: “how bad exactly is their IT?!”

    • Anna says:

      So bad that it’s not been possible to issue online refunds for 18 months, apparently … !

      • Lady London says:

        …when it was perfectly possible before, online, to click a button and receive your cash refund.

        …then after it first became impossible, HfP and a few other sites published a way to still be able to click a button and receive a refund.

        BA removed that too.

        What the h*ll does the CAA actually *do* in terms of sorting out airlines who blatantly abuse customer rights ?

    • Doc says:

      I worked for BA donkeys years ago and in the wonderful travel industry all my career. BA’s systems are a standing joke. Then they “off shored” to India, many of their experts, instantly losing knowledge. It’s no coincidence that we then had a BA data breach. Hopefully this is the start of them doing something about BABS and other legacy systems which appear to be held together with elastic bands…

  • Anna says:

    So what exactly are BA doing to HHA’s and why can’t they use whatever resources they are putting into this to fix the other issues which make them so appalling to deal with at the moment?!

  • Andrew says:

    What’s cryptic about the email – seemed pretty clear to me.

    • John says:

      I refer you to Anna’s comment above

      • Andrew says:

        I still wouldn’t describe the email as cryptic.

        • CarpalTravel says:

          I think calling it cryptic is a polite way of saying it is rubbish/cow manure. IT is an easy catch-all cop out, particularly under the banner of performance / enhancements / improvements etc. I have seen businesses who have used IT as a very handy scapegoat when the truth was far more sensitive.

          • Doug M says:

            Many IT issues are related to a failure to invest time and money before you have the problems. Then again this probably applies to much more than IT. Weak management is another issue. Prior to my current scaled back role my director would frequently use IT impossibility as an excuse for his own inability to say no to people, now he uses me successor in the same way.

    • riku says:

      i did not consider it “cryptic” either. They are making some changes to the IT which may/may not mean the program is different once the changes are done but there is nothing “cryptic” in the email.

      • Andrew says:

        The email itself may not be cryptic but six weeks is a ridiculous amount of time to take to make these sorts of changes which makes you wonder what they’re up to. Any half decent IT team will have worked out all of the necessary changes offline and then it should just be a case of running a scripted process on the main system. At the very most no outage should be more than a weekend.

    • Rob says:

      6 weeks for an IT upgrade? Something is clearly up.

      • BSI1978 says:

        Have to agree Rob and interesting to read you write this here but not within the main body/report.

        • Rob says:

          That’s only because the article isn’t really about that. May still do something else but depends who it would annoy.

          • Mikeact says:

            You mean annoy, on here, or elsewhere? Why would you worry about that..you’re supposed to be impartial !

  • Mr Matt Wearmouth says:

    I am the head of my family account. It consists of me my wife and s child account for our 11 month old. Can I change the head if the account to my wife and then leave so I can use combine my Avios via Iberia directly? I know there is the avios/AerClub route but I’m still having issues logging into Avios.com with my other partner accounts.

    • Rob says:

      The Avios transfer route is so buggy it probably still won’t work!

      Not sure if this is possible to be honest. Perhaps someone else knows. Having to break the HHA would obviously wipe your sons balance.

  • Will says:

    You forgot to mention each member will need to earn one avios in a year to see RFS pricing on that individual’s login.

    • Pete M says:

      BA seem to have given most (all?) people that didn’t earn any Avios in the last year 1 Avios in September to help with this. Imagine this won’t be a regular occurrence though.

  • BJ says:

    I never ever receive any emails about either news or offers from BA despite being opted in for them. Anybody else? Other stuff like bookings, schedule changes and cancellations are fine.

    • Spurs drive me mad says:

      Here’s a thought maybe that’s one of things they are going to improve lol

    • David S says:

      +1

    • Simon says:

      +1.
      I am not opted in for marketing but something like this would clearly qualify as a service e-mail so they would not breach GDPR in any way. Annoying

  • Mike says:

    BA’s site says you must all live at the same address, whereas your article says the accounts must be registered at the same address. Is there any risk here of breaching rules – particularly when children leave home? As families may still holiday together beyond these years, it is easier if they can stay in the household account.

    • Rhys says:

      No – how do you expect BA to know or enforce who is living where? 🙂

      • Mike says:

        If we are flying on separate bookings – I am flying through Heathrow and my son is only on the LHR – US leg. I have to call to get us all sitting together and avoid paying for his seat choice. I have wondered whether they might question why we are not all travelling on the same booking. Not that I’m paranoid of course!

    • Andrew says:

      Doubt it. I haven’t lived with my parents for 25 years but still have some mail going there.

      Also have a joint account with my mother, (my brother has one with our dad) registered at that address to pay for their funerals.

    • Rob says:

      You are taking this far too seriously Mike!

      • Mike says:

        Thanks – I thought so too to be honest! What was driving my question was that I have seen previous articles about people being booted out of EC for breaching rules – is this mostly for ‘avios trading’ (which ‘interestingly’ probably ties in more to other comments about booking flights for random strangers)? Last question I promise!

        • Rob says:

          Reasons you can be booted out of EC:
          Selling Avios
          Nesting flight tickets
          Taking BA to court to an extent it annoys them

          That’s about it in my experience.

          • Matt says:

            Do BA bother about nesting tickets? I thought that was an American (airline and country) thing to worry about. Plenty of people doing ex-EU flights that are clearly nested on BA.

      • Mikeact says:

        Absolutely totally ridiculous.

  • Save East Coast Rewards says:

    “There is an odd quirk with ‘Combine My Avios’ for members of household accounts. You cannot move Avios from Iberia Plus to anyone who is in a BA Household Account”

    Remember in the days of bmi Diamond Club where you could only transfer out of diamond club to BA? Although when BA first took over bmi they promised two way transfers.

    I discovered a bug in combine my Avios. I had logged in to move some points from bmi to BA, then I went to Iberia and it allowed me to move the points in the same direction (i.e. from Iberia to BA) which for some reason isn’t supposed to be allowed directly (as stated in the article above).

    I logged out and then logged in again. This time when I tried Iberia first it only let me transfer from BA to Iberia. So I tried bmi and it only let me transfer from BA to bmi. I did a test transaction and my Avios were successfully moved to my diamond club account!

    So the promised two way transfer capability was there, they just disabled it. Presumably the reason was that initially diamond club miles could be spent on Virgin Atlantic and Star Alliance partners and once those arrangements had finished there was absolutely no real reason to transfer into bmi so they never enabled it.

    • Damian says:

      You can move from Household to Avios.com (Aer Lingus/Vueling). Then from Avios.com you can then move to Iberia.

This article is closed to new posts. Discussion continues in the HfP Forums.