The HfP chat thread – Sunday 12th September

This article is closed to new posts. Discussion continues in the HfP Forums.

• James says:

  12 Sep12 September 09:05

  Is there a way of accessing a BA flight receipt/invoice through their website? Need it for expenses at work.

  • Thom says:

    12 Sep12 September 09:23

    If you go to manage my booking; there’s an option to ‘Print/email e-ticket receipt’

  • AJA says:

    12 Sep12 September 14:16

    Or try accessing your booking via Finnair’s MMB portal using the BA PNR. It has an option to email you a receipt.

• StillintheSun says:

  12 Sep12 September 09:12

  In case anyone else is currently having a row with British Airways about something or other… I received by email my GDPR request for the tape recording of the phone call that I had had with them within the expected one month time frame. Very clear recording and to be fair to BA no messing about in providing it to me. Details on their website how to make a GDPR request. I ignored that and simply asked for the recording as part of my complaint.
  Incidentally, I had to travel Ryanair via Stansted after BA cancelled my route which gave me a new appreciation for all things BA 🙂

  • Anna says:

    12 Sep12 September 09:15

    Don’t you have to pay £10 or something to get a recording or is that more BA nonsense?

    • StillintheSun says:

      12 Sep12 September 09:20

      I didn’t pay a penny nor did they ask for anything. I think in theory companies are entitled to make a nominal charge but a friend of mine who knows more about this than I believes many do not. I suspect that may change if we all start GDPRing BA…

    • JDB says:

      12 Sep12 September 09:25

      In principle access to your data should be free unless it ‘manifestly unfounded or excessive’ which is not very specifically defined. Even then the company can only charge a reasonable administration fee.

      • StillintheSun says:

        12 Sep12 September 09:33

        There we are then, I’m sure HFPers will be very reasonable when making requests. Incidentally, when I made my GDPR request I limited it to the recording and stated explicitly that I did not want all information held on me.
        Now mulling over a Section 75 claim on the basis that it is an implied term (or otherwise) of the contract of carriage that both parties will act in accordance with English law and that BA’s failure to reroute in accordance with the incorporated EC regs is a breach of that contract.
        A contract lawyer will know better than I if this is a runner but if it is it would avoid the CAA/MCOL faff.

        • JDB says:

          12 Sep12 September 11:13

          I think you might struggle with s75 as a reroute is a matter of judgement as to what the fair cost is. Also, although in theory s75 allows you to claim for consequential losses, card providers won’t make it easy. There is probably nothing to be lost and it is another way to force BA to come to the table. You ideally want to have a deadlock letter from BA or good chronology of their refusal to reroute. If you don’t win on s75, you can still do CEDR (up to 12 months from deadlock I think) or MCOL. In this case, you will need to wait until the end of the card s75 period to be sure that any credit put on your account (once they allow you to make the claim) sticks.

        • Lady London says:

          12 Sep12 September 14:42

          Correct. Provided you asked them for rerouting (you have to give them a chance ideally) and they failed to provide then it’s breach of statutory rights (EU/UK261) governing the contract.

          If you paid on UK credit card you can claim the replacement cost even if higher. Other cards only have the chargeback scheme which only gets what you paid. Unless the other card has its own svheme or insurance such as HSBC or Amex.

          Go s75 if it’s open to you, make sure you submit claim promptly. Much easier than mcol as cardco pays you then they get it off the airline.

  • Lady London says:

    12 Sep12 September 14:55

    @JDB there’s less problem with replacement cost than you might think. I hardly think Ryanair pricing even at last minute peak period is going to be much different from BA’s cost for the same. Any reasonable market rate easily findable (cos finding alternative should not be onerous on passenger abandoned by BA) in the time available and in the situation will do.

    StillintheSun should not forget to claim any additional costs of ground transport as well. And should not have forgotten to claim reasonable duty of care (meals etc) if caused by BA’s abandonment too. Need to ask BA for these and get refusal too. Then whole thing to cardo for s75.

    I think our record s75 claim paid on here was £5,000 for a replacement ticket on Qatar back from Australia when Covid first started. The passenger was abandoned by her booked airline when most flights were suspended and had a health condition that meant she had to wait until a flat bed seat (J) was available. In the circumstances she could have been expected to accept a Y seat even if her original ticket had been J (and given the massive price increase to replace her ticket) however her health condition precluded it.

• Jonathan says:

  12 Sep12 September 09:16

  Re seatspy, I have been getting “ Usage limit reached for Economy subscription plan.” For about a week or so, what are the limits of the economy plan as they no longer list it on their website?

• Briandt says:

  12 Sep12 September 09:53

  Travel Insurance Assistance Please.
  Within the next 12 months I will annoyingly hit the 80 years of age cut off point by my bank.
  My health is 99.9% fine, my health record is fine..last doctor visit around 5 years back with Shingles. My main hobby is long distance walking..next trip the Welsh Coast Path and two long overseas walks planned for next year.
  But is there a recommendation for a specialist company that will take me on without breaking the bank ? Thanks for any suggestions.

  • JDB says:

    12 Sep12 September 10:39

    Perhaps check with Saga who specialise in this?

  • John says:

    12 Sep12 September 12:34

    Ploughing through lists on moneysavingexpert.com usually best option for this sort of thing.

  • Amy C says:

    12 Sep12 September 14:41

    I was recommended World First for my 91 year old step grandfather going on a cruise this month and they were indeed the cheapest quote.

• Tim says:

  12 Sep12 September 09:54

  Can I just ask for latest advice in getting a cash refund from an avios booking please? Can’t do it online (voucher only) and when calling it said they couldn’t take my call. Thanks

  • roberto says:

    12 Sep12 September 12:06

    Call = cash refund
    Online = FTV

  • Louise K says:

    12 Sep12 September 14:26

    Twitter team should be able to help with a cash refund.

• Jeff Greene says:

  12 Sep12 September 10:00

  No vaccine passports. Confirmed.

  The antic vax loons will have to find something else to get mad about.

  (I’m not in favour of domestic passports by the way)

  • Rob says:

    12 Sep12 September 10:09

    Can’t fault them though. Announce it, have all the kids running off to get vaccinated and then cancel it because it’s no longer needed.

    • Jeff Greene says:

      12 Sep12 September 10:22

      They’ll still need it to travel abroad though (for a lot of countries at least)

    • Harry T says:

      12 Sep12 September 10:58

      Agree with Rob, absolute genius play. I suspect they didn’t have the numbers to get it through parliament or thought it would be too close for comfort. The threat appears to have been a useful nudge. Not ethical but effective, perhaps?

      • Jeff Greene says:

        12 Sep12 September 11:41

        “ Not ethical but effective, perhaps?”

        There’s also the risk that some businesses spent money on a new system etc and it’s now not needed. Although this is the PM that said “**** business” so I doubt he cares

    • Peggerz says:

      12 Sep12 September 11:59

      There is at least one part of the UK getting them……….

  • Andrew says:

    12 Sep12 September 10:29

    Excellent – great that the government took the right decision – it really didn’t feel a very nice avenue to start going down.

  • TGLoyalty says:

    12 Sep12 September 10:37

    Why is everyone that opposes rubbish like this an anti vaxx loon?

    Plenty of vaccinated people are against producing their medical history to go somewhere within their own community.

    Anyway I don’t think lots of kids rushed off to get it as jab numbers barely changed the past 2 weeks.

    • Jeff Greene says:

      12 Sep12 September 10:46

      “ Why is everyone that opposes rubbish like this an anti vaxx loon?”

      I didn’t say that?

      If you read my post properly you would have seen that I’m against it myself.

      Bizarre rant from you. I’ll put it down to a Sunday morning hangover

      • TGLoyalty says:

        12 Sep12 September 10:51

        Point is why even make the anti vaccine loons comment!

        Bizarre comment from you in the first place.

        • Jeff Greene says:

          12 Sep12 September 10:54

          Are you the angriest man on the internet TG Loyalty?

          You should try yoga! It’s done wonders for me! It might help your rage too!

        • TGLoyalty says:

          12 Sep12 September 11:46

          Yes.

    • Jeff Greene says:

      12 Sep12 September 10:55

      What’s the relevance of the last two weeks? It was announced as a policy in July!

      What a bizarre post all round 😂

      • TGLoyalty says:

        12 Sep12 September 11:49

        https://coronavirus.data.gov.uk/details/vaccinations

        Uptick for 16-17 announcement nothing marked for whenever the policy was announced sometime around July 17th.

        • Kevin C says:

          12 Sep12 September 12:42

          16 year-olds couldn’t book via NHS website and could only use a limited number of walk-in centres from mid-August. So there won’t be a data surge in July for them.

        • TGLoyalty says:

          12 Sep12 September 13:00

          There’s no July “surge” …

    • andyT says:

      12 Sep12 September 11:49

      Providing proof of vaccination is not the same as “producing their medical history to go somewhere within their own community”.
      Get a grip on life.

      • TGLoyalty says:

        12 Sep12 September 12:52

        I think it’s you that actually needs to get a grip on life and sharing your personal data with anyone that will ask for any reason.

        Last time I checked my vaccine record IS part of my medical history.

    • Rich says:

      12 Sep12 September 12:57

      ‘Producing their medical history’ is over-egging it somewhat! Nobody cares if you had syphilllis 20 years ago.

      • Jeff Greene says:

        12 Sep12 September 13:39

        “ 16 year-olds couldn’t book via NHS website and could only use a limited number of walk-in centres from mid-August”

        The angriest man on the internet has had another shocker 😂

        • TGLoyalty says:

          12 Sep12 September 14:17

          What are you on about

          Look at the link .. 1st doses were flats for all of July with a small uptick when they announced 16-17 years old

          Being able to use walk in centres etc makes 0 difference. It’s all vaccines in U.K. in any setting.

        • Tracey says:

          12 Sep12 September 16:13

          Most 20-30 year olds were using walk ins and most vaccine centres have been taking walk ins even in supposedly appointment clinics for a good few weeks. Adapting to our audience, or accommodating the WhatsApp generation who can’t commit to appointments without continually rearranging them.

  • ChrisW says:

    12 Sep12 September 10:55

    But will they still keep the “you must either shoe a vaccination certificate or NHS negative test result for entry” rule? Because that’s basically a vaccine passport!

    • Jeff Greene says:

      12 Sep12 September 10:56

      How can it be a vaccine passport if you don’t need a vaccine to get one? 🧐

    • TGLoyalty says:

      12 Sep12 September 11:43

      Entry to where?

    • Tracey says:

      12 Sep12 September 16:15

      Whether you need a vaccine passport to visit another country is not a decision for the Uk government. If young people want to travel they need to be vaccinated, if the country they want to visit requires it.

• Harrier25 says:

  12 Sep12 September 10:03

  I like the new ‘surrender 300 Nectar points to get 5p off every litre of fuel from Esso’. Seems to be a decent conversion rate, especially when filling a tank from empty and you still receive Nectar points on the purchase which of course, offsets the 300 points surrendered. It still works out a few pence more per litre than the supermarkets, but aren’t you also getting a better quality of fuel from Esso?

  • Rui N. says:

    12 Sep12 September 10:22

    You are not getting higher quality fuel.

    • Yorkie Aid says:

      12 Sep12 September 11:03

      You are getting better quality additives if you pay for the premium fuel (certainly with diesel IME).

      • KBuffett says:

        12 Sep12 September 11:29

        Isn’t this offer only valid if you purchase the premium fuel?

        Also, do people really keep their cars long enough for additives to make a difference to them?

        • Yorkie Aid says:

          12 Sep12 September 11:49

          Mine is coming up to 22 years old, had it from new.

        • Harrier25 says:

          12 Sep12 September 12:07

          No. It’s valid on all fuel types.

        • Mike says:

          12 Sep12 September 18:53

          I change my car every 10 to 15 years – although had my current car for16 years as I like it so much – only ever run it on super diesel Esso or shell not supermarket muck

• Justin says:

  12 Sep12 September 10:03

  Have BA changed their rebooking rules again? Called YouFirst yesterday as NYC Avios reward trip has now been canx for October and was offered:

  1 – Rebooking to end of last ticketed date (which was May so outbound now has to happen by May 22. Avios seats don’t need to be available
  2 – Rebooking within 12 months of October departure date but subject to reward seats available (almost impossible for F)
  3 – FTV, extending my 2-4-1, but, would have to pay current price (seats originally booked during the 50% offer), though chap did say he has seen some instances of this being offered to PAX who have been adversely impacted by multiple flight cancellations.

  He did say that this was another new revision to rebooking rules in the last 2 weeks. Has anyone else had anything similar recently?

  • Rob says:

    12 Sep12 September 10:08

    I have seen similar talk but as these are all secret internal guidelines it is impossible to tell.

    • Justin says:

      12 Sep12 September 10:13

      I’m really annoyed with myself. Told my mum to change her booking a couple of weeks ago and she’s moved her flights under the last rules. We hoped that US was going to open up by October.

  • Lady London says:

    12 Sep12 September 15:12

    It’s illegal.

    You have the right to a later rebooking date regardless of avios seat availability, any seat being sold in same class you have a right to if you’re rebooking to a later date following BA having cancelled a flight.

    EU261 (that outranks an airline’s rules or system problems if they offer less)doesn’t put any date limit. BA had begun to offer a reasonable willingness to rebook fuss-free to around 1 year after departure date. For any later rebook I think it’s best to be able to state reasonable reasons but could be many reasons why later is needed for someone.

    Not sure if BA isn’t wasting so much time anymore dealing with MCOL claims they have to fold on or lose, so perhaps have decided to impose illegal restrictions again, or if they think they can somehow get away with this now. Or, are they just relying on the majority of the passengers they illegally restrict not to challenge them. It will be interesting to work out.

This article is closed to new posts. Discussion continues in the HfP Forums.