The HfP chat thread – Wednesday 8th September

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MrHandBaggageOnly says:

8 Sep8 September 14:39

MrsHBO has just had an email from BAEC telling her she has won 20,000 Avios (one of the 181 prizes from the prize pot of 2m Avios) from the Nectar to BA conversion she made back in July. Very unexpected and pleasing!
- Super Secret Stuff says:
  
  8 Sep8 September 15:24
  
  Nice well done!
- Ali M says:
  
  8 Sep8 September 15:29
  
  wow – congrats to you guys 🙂 pleased for you
- Aston100 says:
  
  8 Sep8 September 16:17
  
  £160 to spend in Sasbos.
  Well done!
- Rich says:
  
  8 Sep8 September 16:35
  
  Nice one. Congrats
- AndyGWP says:
  
  8 Sep8 September 17:15
  
  Congrats!… is it unexpected because she didn’t realise you’d entered on her behalf? 🤣
- Peter K says:
  
  8 Sep8 September 19:16
  
  That’s brilliant. Good for you!
- JJ says:
  
  8 Sep8 September 19:31
  
  Same here!!! 20,000 was a nice surprise this afternoon 🙂
MKB says:

8 Sep8 September 14:42

…especially as Amex takes zero notice of the “Trust this device” option, and I have to do Two-Factor Authentication at least half the time.
- TGLoyalty says:
  
  8 Sep8 September 15:02
  
  It’s Unbelievably frustrating that they seem to have implemented the worst trust this device setting in the world.
  - KBuffett says:
    
    8 Sep8 September 15:25
    
    I’ve had no issues with AmEx remembering my Apple devices via the app.
    What devices are you using, are you using the app and if not, what browser?
    
    If you are using the same device for two logins, I believe it won’t remember the device as the information required is cleared when you login using the second login.
    - TGLoyalty says:
      
      8 Sep8 September 15:31
      
      I use the app via 2 Apple iPhones (1 for each account)
      
      No other banking app ever asks me to revalidate with an OTP when I haven’t changed the phone
    - KBuffett says:
      
      8 Sep8 September 15:35
      
      TGL – have you activated FaceID login within the AmEx app? I have and don’t need further authentication
    - TGLoyalty says:
      
      8 Sep8 September 15:38
      
      Yes obviously.
  - Russ says:
    
    8 Sep8 September 16:14
    
    Got to agree. It’s become so annoying that we no longer log in and we’ve gone back to paper statements. Missing out on Amex offers to.
Duncan says:

8 Sep8 September 14:45

MKB, interesting that you have been able to have all supplementary cards on a single ID. I raised this the other day, as my husband is the secondary cardholder on my BAPP and Platinum card, and he was forced to make a separate account for each. (That’s three accounts, including one for a now-cancelled PRG card!)
Rob says:

8 Sep8 September 14:46

I would wait, it might need a bit of time to ‘forget’ the old one.

Basically, a brand new card cannot be added to an existing account. Give it a few days, perhaps a week or so, and it can. All very weird. Happened recently with a Supp Bus Gold I issued to my wife.
- Ryan Gill says:
  
  8 Sep8 September 16:29
  
  Rob. Is renewing my Ambassador status now for the 15,000 points likely to make me irritable when ihg offer something better in the next few weeks? Cheers
  - Rob says:
    
    8 Sep8 September 17:03
    
    Not as far as I know, not that they’d tell me.
- Sussex bantam says:
  
  8 Sep8 September 22:35
  
  I don’t think this is true – I’ve added lots of new cards to existing accounts. Sometimes it doesn’t work but no idea why !
sloth says:

8 Sep8 September 14:51

not immediately but over the course of a few days, yes
Baji Nahid says:

8 Sep8 September 14:52

I am trying to get access to shops away with virgin or trying to log into my virgin atlantic account but for some reason it is not letting me do this, been happening for a week or so. Is anyone else also experiencing problems?
- Sina says:
  
  8 Sep8 September 15:35
  
  just delete your cookies or use another browser!?
  - AL says:
    
    8 Sep8 September 15:52
    
    This. The website isn’t the best – it’s got UI bugs all over the shop, too. I’ve had login problems previously, and incognito fixes it temporarily. Clearing cookies and cache fixes it long term. Admittedly, annoying.
- Mattb says:
  
  8 Sep8 September 17:21
  
  Have had this issue with wife’s iPhone over last few days. Fine on my Pixel and laptop.
Guernsey Globetrotter says:

8 Sep8 September 14:59

UK SIM card tips please kind folks – I need one for occasional visits only to use in a MiFi device and ideally want a decent data tariff but also one that doesn’t need topping up every 6 months to maintain as I always forget and lose my dosh!
- Yorkie Aid says:
  
  8 Sep8 September 15:03
  
  I think Three is the only PAYG SIM where the credit never expires.
  - KBuffett says:
    
    8 Sep8 September 15:09
    
    I think you still need to keep the SIM active by ensuring there is some periodic activity
    - Yorkie Aid says:
      
      8 Sep8 September 15:25
      
      A really good option for the occasional user is the 24 month preloaded SIMs. I have had the 12GB and the 24GB versions and they are great because your use can be as sporadic as you like with no other limits other than the overall one. They can be found on Amazon and ebay. The bonus is they also include roaming in all of Three’s feel at home countries (including Guernsey).
    - John says:
      
      8 Sep8 September 15:50
      
      Not on 3, you don’t have to do anything. I haven’t topped up for about 5 years on my main number as I also have 5 of the free data sims which still work (for those you are supposed to top up every 6 months, but again I haven’t been)
      
      O2 doesn’t expire as long as you spend some of the credit every 6 months
- Guernsey Globetrotter says:
  
  8 Sep8 September 15:30
  
  Thanks both 😀
  KBuffett you are likely right – I’ll just have to set up a diary reminder !
  Yorkie TYVM – those sound like they could be just the ticket 👍
  - Guernsey Globetrotter says:
    
    8 Sep8 September 16:10
    
    And cheers too John!
  - Yorkie Aid says:
    
    8 Sep8 September 16:31
    
    You’re welcome GG. It’s been so long since I had a Sure SIM I didn’t realise that UK roaming was no longer included!
Nomid says:

8 Sep8 September 15:01

You can ask Amex to merge them and specify which one you want to keep. I did it a few times via chat when having issues adding business Amex