The HfP chat thread – Tuesday 31st August

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PK says:

31 Aug31 August 09:41

Received an email from PAW to inform me that my PAW account has been blocked. I reckon this is because of the recent hammering on the Morrison’s offer that I have done.

They are asking for some documentation which I am reluctant to share like pay slips, credit card statement, proof of ID and address. Has anyone dealt with them previously?
- Char Char says:
  
  31 Aug31 August 09:56
  
  Oh no, is your account new and did you use it for anything else?
- KBuffett says:
  
  31 Aug31 August 10:03
  
  Who is your corporate that is attached to the account?
  And what figures are involved with Morrison’s?
- stevenhp1987 says:
  
  31 Aug31 August 10:29
  
  Sounds like a KYC check.
  
  If they need to pay out hundreds or thousands to you, this makes complete sense. They cannot simple hand such sums over without any checks!
  - Char Char says:
    
    31 Aug31 August 11:42
    
    Yes incase of a made up name/address claiming all the money/gift cards
- Andrew says:
  
  31 Aug31 August 13:06
  
  Sounds like simple KYC. How much are you talking about?
  
  Mine was locked a few years back. I’d booked my team’s Virgin Upper trip (paid for by big Pharma) to Los Angeles through it when there was a very generous 12% WOW offer. It triggered close to £5K.
  
  Once I’d evidenced that I was a passenger in the group, and provided copy of the credit card statements etc, it all went through.
TomL says:

31 Aug31 August 09:48

New Marriott promotion for the autumn.
Compared to Hilton’s autumn promotion this seems rather disappointing
https://www.marriott.com/loyalty/promotion.mi?promotion=EM21
- TomL says:
  
  31 Aug31 August 09:48
  
  https://www.marriott.com/loyalty/promotion.mi?promotion=EM21
  - Paul says:
    
    31 Aug31 August 10:00
    
    Marriott doesn’t seem to need the business, or so these promptioms would lead you to believe
    - Paul says:
      
      31 Aug31 August 10:01
      
      *promotions
    - Tarmohamed says:
      
      31 Aug31 August 10:04
      
      Spend £400 get £400 back would be great again
      - Paul says:
        
        31 Aug31 August 10:48
        
        I’d be surprised if we do see that again however happy to be proven wrong.
    - Rob says:
      
      31 Aug31 August 11:28
      
      It’s £7.50 of points per stay. Bit of a bummer if you did 7 nights at St Regis Mardavall as I did the other week (with zero bonus at all, which grated!) but on a £50 Moxy night it is a decent return.
      
      Similarly double points is great if you’re off on a big holiday but doesn’t move the needle on that £50 night.
- Harry T says:
  
  31 Aug31 August 10:06
  
  Thanks for sharing. Another promotion that only benefits people staying at Moxys!
- BJ says:
  
  31 Aug31 August 10:47
  
  No surprise there!
- JohnT says:
  
  31 Aug31 August 11:37
  
  Also – Only stays made after registration will qualify toward the promotion.
  - Rob says:
    
    31 Aug31 August 12:42
    
    That does NOT mean new bookings only, unless Marriott has changed its stance after all these years.
    
    ‘Made’ means ‘completed’, not ‘booked’ – it is American English.
- Ian M says:
  
  31 Aug31 August 11:56
  
  What an utterly terrible promotion.
Paul says:

31 Aug31 August 10:02

Re. the Millennium Hotel Amex statement credit offer, has anyone found out yet if this works with their Spa’s, ie. the Chelsea Harbour property?
Josh says:

31 Aug31 August 10:06

Hi all,

To those who stayed at the 7pines Ibiza using points, how much would you say you spent on the whole trip still?

Looking at going for 6 nights!

Thanks
dean says:

31 Aug31 August 10:08

Amex Platinum retention Bonus
I’ve seen that people have commented about getting a retention bonus via chat. Is there a specific phrase to use on chat?, when I typed in that I was looking to cancel / downgrade it told me to call in.

I did get a retention bonus back in June last year, have others who did the same had success getting another this year?
- Super Secret Stuff says:
  
  31 Aug31 August 10:39
  
  I’ve always done it over the phone. However I tend to go with Cancellation or the other topic I am ringing about
- TGLoyalty says:
  
  31 Aug31 August 11:14
  
  Sounds like cancellations team only work 9-5 Monday to Friday on chat
  
  Worth another go if it was outside these times.
- VerdantBacon says:
  
  31 Aug31 August 13:49
  
  Thanks for the reminder, just jumped on chat and got 35k retention.
  - Reney says:
    
    31 Aug31 August 14:06
    
    what did you say? I got an offer to downgrade to gold.
    - VerdantBacon says:
      
      31 Aug31 August 17:38
      
      I told them that I was considering cancelling and asked if there’s any incentive to keep the card. Went through the usual script of Plat benefits and ended with the retention offer
  - JDB says:
    
    31 Aug31 August 17:29
    
    Better call again, they were offering 75k at tea time today.
    - VerdantBacon says:
      
      31 Aug31 August 17:39
      
      Had you gotten a retention offer this year already? I got 50k in March which the agent did bring up before offering the 35k, didn’t think to push it
- Can says:
  
  31 Aug31 August 22:35
  
  I tried at around 10pm, no success. Try regular hours i guess
Andi says:

31 Aug31 August 10:19

Does anyone have any news on the T5 Plaza Premium lounge re-opening?
Ian M says:

31 Aug31 August 10:24

I have £41 of Tesco Clubcard vouchers expiring at midnight tonight. Other than Virgin Points, is there anything worth spending these vouchers on anymore? I don’t even want any Virgin points, but I would convert on to Hilton
- stevenhp1987 says:
  
  31 Aug31 August 10:31
  
  I tend to spend 50p at a time on each voucher at Hungry Horse.
  
  Then use them combined for a meal with the change going back into the next run of vouchers.
- Paul Pogba says:
  
  31 Aug31 August 10:39
  
  hotels.com credit?
- Reney says:
  
  31 Aug31 August 10:41
  
  RAC, disney plus?
- BJ says:
  
  31 Aug31 August 10:50
  
  A nice malt and some Green & Black’s chocolate.
  - Ian M says:
    
    31 Aug31 August 11:01
    
    Chocolate you say!?
    - BJ says:
      
      31 Aug31 August 11:32
      
      It’s Tesco!
      - Ian M says:
        
        31 Aug31 August 11:43
        
        Oh haha
DarrenS says:

31 Aug31 August 10:30

Can anyone help please? Hilton Diamond gifting Gold status to someone else. What is the actual process?

I cannot find it on the website and I have tried connected via Chat several times, but just end up as #2 in the queue for ages.

TIA
- BJ says:
  
  31 Aug31 August 10:57
  
  You should have received an email with a claim code after hitting Diamond. If you cannot find it in your inbox then I guess you need to contact CS and tell them you’re missing it.
- John says:
  
  31 Aug31 August 11:10
  
  Give the Gift of Gold
  If you stay 30 or more nights in 2021, you can gift Gold status to any other Hilton Honors member.
  Gifting Gold status is easy. Once you reach 30 nights we email you a claim code to share with a friend or family member. Didn’t receive an email with a code to share? Just call 1-800-4HONORS with your name and Hilton Honors number to claim your gift of Gold status for another lucky traveler.
  View FAQs
  Your Gift Keeps on Giving!
  If you stay 60+ nights this year, your gift of Gold will be upgraded to Diamond status.