The HfP chat thread – Friday 27th August

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• Nick Booker says:

  27 Aug27 August 13:36

  Does anyone know will I be able to use my IHG £50 off £200 offer for bookings into the future, offer expires in 4 days!

  • VerdantBacon says:

    27 Aug27 August 14:05

    Book a stay in the future and then call the hotel and ask them to charge your card. Important to call the hotel and not reservations as I believe reservations will take you to a central system and their charge wont go through as the correct merchant ID needed by Amex to give you your credit

  • Tom says:

    27 Aug27 August 15:03

    Are you sure it expires in 4 days? Mine expires 30/09…

  • Rob says:

    27 Aug27 August 15:09

    Only if you book an Advanced Purchase rate AND the hotel charges you now (you may need to chase to get this done).

    I thought the £350 luxury offer ended now? My £50 on £200 sends 30/9.

• Yorkieflyer says:

  27 Aug27 August 13:51

  Expert Medicals site working

  • Sam G says:

    27 Aug27 August 14:06

    Cheers ! Managed to order a couple

    • Simon says:

      27 Aug27 August 14:29

      @Sam G Your suggestion that Porto flights on Thursday and Saturdays may be culled has proved bang on….. Many thanks for a top tip…… MMB is letting me take a refund to original payment method, even though I made the booking with an evoucher….

      Anyone know if there is any risk in claiming this refund on to my Amex card online, as opposed to calling up ?

      Thanks

      • Asim says:

        27 Aug27 August 15:58

        Tried just now. Got 1 but then started failing again!

        • Chrisasaurus says:

          27 Aug27 August 18:58

          Yep got two done then while was trying to figure out how to order one for a 7 year old, it stopped again.

          On which note I assume it’s still the double vaccinated Amber test even though they are obviously not vaccinated?

• @mkcol says:

  27 Aug27 August 13:52

  Given Anna’s response I think I’ll nag IHG as I also didn’t get the 25000 points for hitting either reduced or normal Spire Elite target several months ago & my new year just started this week so I’d hate them to forget about it as it’s a new year.

• George says:

  27 Aug27 August 13:58

  Has anyone got experience of using the Co Op pharmacy return to the UK tests (£25)?

• Gary says:

  27 Aug27 August 14:14

  Expert Medical day 2 PCR. Ordered 15 July, arrived UK 18 Jul, nothing received , email 21 Jul (day 3) to ask for refund & not to send (DPD didn’t have the package except a ref no created). No reply. Then DPd delivered 24 July – and tracking showed was dispatched 22 Jul – one day after email asking not to send (maybe so to avoid refund). Curious if there is any recourse? E.g. Charge back? Package remains unopened.

  • Gary says:

    27 Aug27 August 14:21

    As done it w alternative provider

  • Lady London says:

    27 Aug27 August 15:18

    Lots of systems are programmef to mark as despatched as soon as the label prints. So not stuck on the package, possibly your items not even picked off the shelf yet, and depending on time of day, although label printed on the printer so marked ad despatched, depending on courier pickup time could miss being picked up the day of so-called “despatvh” completely.

    As you tried to contact them and they were nomresponsive return it for a refund (or better, reject delivery) and stick to your guns. If you were forced to make alternative provision due to their delays this is also good to mentiom.

    Mention you will chargeback to ypur card to them if not refunded promptly (this gets them black marks with the card networks and can worsen their terms) then do so.

    Time is clearly of the essenve with these product purchases so that helps too.

    Let us know how it turns out

• Jonathan says:

  27 Aug27 August 14:19

  Jet2 have changed our departure flight to a different airport that’s 90 mins away, are we legally entitled to a refund ?

  • Rob says:

    27 Aug27 August 15:06

    Yes, if it isn’t technically the same city (eg Heathrow and Gatwick)

    • Jonathan says:

      27 Aug27 August 16:03

      They changed the flight from Paphos to Larnica in Cyprus but no option of a refund

      • Sam G says:

        27 Aug27 August 16:17

        Doubt it’s the same flight number. Is this flight only? Then crystal clear – they have to refund you. Package holiday is different

  • HBommie says:

    27 Aug27 August 16:39

    They’ve been messing with flights and doubling up departures to a number of destinations, e.g EDI to Palma via NCL and vice versa to fill up the aircraft. Also coaching pax from UK arrivals e.g. landing in East Midlands and a bus ride of 3hrs to another airport.

    Makes business sense but not for me thanks.

    • Sam G says:

      27 Aug27 August 18:03

      Most of their passengers are package holiday and don’t have any come back on this as it doesn’t count as a significant change. But I agree, being London based I’d be careful of picking them in the future but if you are in the regions you don’t have much choice anyway to a lot of their destinations.

• Harrier25 says:

  27 Aug27 August 14:58

  I’m staying at the Trafalgar St James Curio Collection by Hilton tomorrow night. Is it as impressive as it looks?

  • TGLoyalty says:

    27 Aug27 August 15:33

    It’s a nice hotel. Hope you get good weather and can check out the rooftop bar

    • Harrier25 says:

      27 Aug27 August 15:39

      Cheers TG. Looking forward to it. The views from the rooftop bar look spectacular.

    • Tom H says:

      27 Aug27 August 17:52

      It’s really nice roof top bar was lovely. Minimal benefits as diamond (except breakfast)

      • Harrier25 says:

        27 Aug27 August 18:30

        I’m Gold, so only expecting breakfast as a benefit anyway. Thanks Tom.

  • The Savage Squirrel says:

    27 Aug27 August 18:34

    I really like it; service has been good [disclaimer: pre-Covid], base rooms are excellent (or they dish out upgrades every time – not really sure) and the location is almost ridiculous in its brilliance. If I’m meeting friends.family and treating them to a points-night in London I use TSJ as it gives them a little wow factor – more so than the nice-but-boring Conrad. Unfortunately base rooms are not available for my next London stay and unless that changes I’m slumming it in the Waldorf. 🙁

• Tarmohamed says:

  27 Aug27 August 15:09

  35k MR point offered as retention on the platinum card opened in May 2021. Via live chat. Ask for cancellations.

  • Harry T says:

    27 Aug27 August 16:30

    Thanks for the data point. Chat used to ask you to call, so this is a positive development. What did you say to the cancellations team?

    • RobL says:

      27 Aug27 August 18:37

      I just got a decent retention bonus for plat. Said I was struggling to justify the fee as I wasnt travelling at the moment.

    • Tarmohamed says:

      28 Aug28 August 00:08

      Chat wanted me to call, I told them that I’d like to speak to the cancellations chat team and know such team does exist and they put me through virtually. Told them I can’t justify the fee

This article is closed to new posts. Discussion continues in the HfP Forums.