The HfP chat thread – Monday 23rd August

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• Mark says:

  23 Aug23 August 18:18

  Seeking a bit of clarification regarding caancelling a flight with BA within 24 hours of booking. (Sorry if it’s on their website but it’s all jargon to me).
  I understand that I can cancel for free within 24 hours. Can this be done online or do I have to call BA which is nigh on impossible these days?
  Is their a restriction on how close to the flight I can cancel. Meaning if I book within 24 hours of the flight can I still cancel?
  If I can cancel within 24 hours of departure does checking in mean I can no longer cancel?
  Thanks to anyone who can help

  • John says:

    23 Aug23 August 19:15

    You have to call. You can’t cancel if the flight departs within 24 hours

    • Nick says:

      23 Aug23 August 20:21

      The 24h cooling off period does not apply for any booking made within 24 hours of departure. This is VERY clearly detailed on the ba.com website if only you read it…

• Martin says:

  23 Aug23 August 18:21

  Looking for some advice and I am sure this has been asked before but search function on phone is not very helpful. I am looking to make a 2for1 companion booking to Canada in club for next February. The voucher was extended to mid March 2022 so ok there. If I cancel for whatever reason I assume that I will get a voucher to use till end sept 2023? If this is the case can I use this for any flight even if no availability for an avois seat provided I have enough miles? If I for whatever reason am unable to travel by sept 2023 (no availability on avios!) then do I lose the cost of the taxes and avios? I realise that I will lose companion voucher. Thanks for help

  • Anna says:

    23 Aug23 August 18:37

    Not sure what happens after Sep 23, but if you cancel for a FTV you will need avios availability to make a new booking and will also be restricted to the same passengers travelling.

    • Martin says:

      23 Aug23 August 19:52

      Thanks I assume I must re book something or lose the money for the taxes?

      • SteveJ says:

        23 Aug23 August 20:03

        Yes, you must book something. You can get your points back at anytime but lose the taxes.

  • Yorkieflyer says:

    23 Aug23 August 21:13

    I guess you could cancel for £35 per pax, what happens if you go past the deadline is anyone’s guess

    • Martin says:

      23 Aug23 August 22:42

      Cancelling would probably be the better option then depending on circumstances and whether BA cancel but who knows where we will be next February

• Mr. AC says:

  23 Aug23 August 18:39

  Anyone knows if it’s possible to book different classes for a family? We only really need one piece of luggage, so ideally wife and kid would be fine travelling Economy Basic and myself Economy Plus (I’m Gold so would get regular + extra baggage). This would cost 20 each way, while just paying for luggage online is 40 each way. But seemingly no way to book this on a single reservation? Is this intentionally cumbersome so that the only way to do it is booking separately in the hope that people won’t bother? (I realize that I’d also loose online seat selection privileges if we’re on different PNRs but the call center does this if asked)

  • Chris says:

    23 Aug23 August 18:44

    No idea if its possible but call the gold line; if you can’t do it online they don’t charge the booking fee…

  • ChrisC says:

    23 Aug23 August 19:32

    Mixed bookings like this are simply not possible.

    To be on the same booking then every element needs to be the same – flights, names of passengers, cabin and fare bucket. It’s the way the system was designed years ago and it’s not changing especially as different fare buckets have different provisions re changes and cancellation etc.

    So yes you would need to be on one booking with the baggage allowance (plus your gold extra) and wifi and kid on a separate basic fare booking.

    • Mr. AC says:

      23 Aug23 August 19:34

      Got it, that’s what I thought… Not to see if I’m cheap enough to bother doing it or now.

  • Yorkieflyer says:

    23 Aug23 August 21:37

    HBO runs the risk of the seat with no window by the bog at the back by the way

• MD says:

  23 Aug23 August 18:42

  Interesting problem with the Mont Blanc offer on my BAPP. Was thinking of taking advantage, and the app was prompting me that it expires tomorrow (24/09).

  When I double checked by clicking on the offer in app it clearly says expires 08/08. Clicking on the more detailed terms confirms it, expires 08/08. Very strange, let me check the website version. There, the initial offer details say expires 24/08, but just below that the offer terms also say expires 08/08!

  Anybody else seeing this, or used the offer successfully post 08/08? I guess I could take screenshots and hope for the best.

  • Young L says:

    23 Aug23 August 20:18

    I bought a pen on 11/08, and successfully triggered the offer.

  • Andrew says:

    23 Aug23 August 20:46

    This happens quite often – they extend the offers but the email still generates a reminder on the old timetable.

    • MD says:

      23 Aug23 August 21:01

      Cool, thanks both. Never actually noticed the date discrepancy with previous Amex offers. The point wasn’t the email though, it was the actual app and website saying the older deadline than the email. I’ll take a punt then…

• Tim says:

  23 Aug23 August 18:50

  Anybody well versed in Barbados arrival requirements?

  Clearly an approved version of PCR, but is there a second mandatory test? This line on the visitbarbados.org website confuses me:

  “Persons arriving with a valid negative Nasopharyngeal or Oropharyngeal COVID-PCR test result will be required to quarantine at a designated approved property at their own expense.”

  The hotel we’re booking is an approved quarantine hotel, but if we’re forced to quarantine for 7 days despite being vaccinated + negative PCR on arrival, it kind of kills the holiday! Very confused.

  • Rob says:

    23 Aug23 August 19:07

    As I understand it (and we had a reader report on this the other day), you take a 2nd PCR on arrival and only quarantine in your hotel until the result comes through. This one arrived in 5 hours, the guarantee is 12 hours.

    Be aware that if you fail the test then not very nice things happen to you, as per other reports recently – you end up in some odd Government facility with 30 people sharing a shower apparently. If anyone sat near you on the aircraft fails then you will also be put under close supervision.

    The Barbados Government is doing you a favour by making you take a test in the UK because it drastically reduces your chances of failing the one in Barbados – you may want to take it as late as possible to also minimise your chances of failing on arrival.

    • Tim says:

      23 Aug23 August 19:25

      Thanks Rob, greatly appreciated. Still baffling that countries don’t have a simple timeline of tests/requirements starting -3 days from arrival and onwards from that. Maybe there is in one and I missed it…

      • Tim says:

        23 Aug23 August 19:41

        Ah I’ve found the document I said didn’t exist.

        https://issuu.com/visitbarbados/docs/btmi_travel_protocols_final?fr=sY2JmYjI5MjYzNDk

        • Tom says:

          23 Aug23 August 21:01

          Sandals in Barbados don’t require you (rightly or wrongly) to quarantine in your room whilst you wait for the result but you are confined to the resort which does not include the beach, spa or gym.

        • Rob says:

          23 Aug23 August 22:00

          That is the deal if you read the Government document – you can’t go on the beach but the hotel can give you free reign of the rest of the property if it wishes.

• AnotherUser says:

  23 Aug23 August 18:53

  Do I need to print out a PLF form before travel to the UK, or is showing the QR code on my phone OK?

  • Joe says:

    23 Aug23 August 18:56

    Phone OK

    • AnotherUser says:

      23 Aug23 August 22:20

      Thanks!

• James says:

  23 Aug23 August 19:00

  Has anyone tried to use The Ned offer at one of their restaurants? Offer still hasn’t credited after almost 2 weeks so starting to worry. The payment appeared as The Ned Hotel – Kaia Eat London.

  • David says:

    23 Aug23 August 19:41

    I’d imagine with that as the listing, you won’t be getting it? Front desk checkout spend would not appear as that…

    • James says:

      23 Aug23 August 19:49

      That’s what I thought too when I saw the listing, seems unfair though as you could use the restaurant whilst staying at the hotel and therefore still take advantage of the offer.

  • TheInsiderFly says:

    23 Aug23 August 20:24

    I had this problem a while back. The T&Cs say it’s valid on room spend only so unless you managed to charge the amount to a room at the Ned and then pay on check out you won’t trigger the offer. I thought they wouldn’t be able to tell the difference but sadly I was wrong as confirmed by Amex on chat. They could see it wasn’t room spend and wouldn’t give the offer.

  • KP says:

    23 Aug23 August 21:59

    I used the Ned offer and on the amex card it appeared as The Ned London and automatically triggered. I fear yours wont… sorry…

• J says:

  23 Aug23 August 19:18

  Posting here too as I want to book this ticket asap!

  Anyone else getting the following error when trying to apply multiple evouchers to a new booking:

  Your email and last name must match the details in your eVoucher email

  This has happened on two separate occasions and im 1000% certain im using the correct info.

  Thanks

  • Grant H says:

    23 Aug23 August 19:32

    Yea this happened to me, super strange. It actually ‘locked’ my evoucher for 24 hours so will try again then.

    • J says:

      23 Aug23 August 20:34

      Same here.

      I even double checked in excel by copy pasting to compare number of characters in case I left a ” ” but nope, just doesnt want to work.

      • BlueHorizonUk says:

        23 Aug23 August 21:41

        Same happened to me and 2 of the vouchers are locked for 24 hours. Not sure how to fix.

  • Dave says:

    23 Aug23 August 22:00

    Was it a JER-LON with 9 pax on it? 😉

    If the booking that generated the other voucher had other surnames in it, try those. Mine only worked with the other pax’s surname, even though the voucher email definitely had my surname on it.

    • BlueHorizonUk says:

      23 Aug23 August 22:08

      Interesting. Of the 9 only 1 had a different surname 🙄

      Will have to try tomorrow as it’s locked me out for 24 hours 😂

      Thank you

    • Paul says:

      23 Aug23 August 23:22

      Odd! Why is it ignoring the eVoucher / lead pax surname but accepting another? Or when using multiple vouchers does BA simply not like each voucher to be in the same surname?

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