The HfP chat thread – Wednesday 11th August

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General

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Char Char says:

11 Aug11 August 16:08

If I were you do not bother with T212 their customer service is trash, they are completely unorganised.

I requested my money to be withdrawn to my debit card where I had deposited most of the funds, chose the card on the withdrawal page (correct numbers) and then they send it to a credit card that i didn’t select. For reference I had already withdrawn an equal amount to the amount deposited on that credit card.

Their response was retarded and didn’t acknowledge anything I said, they ended up paying compensation but what a waste of time to save a little money on ‘free’ trading fees.
ChrisC says:

11 Aug11 August 16:28

Someopne asked last week about changing Eurostar bookings for October for a voucher so they could use on a different route.

Found a workaround today.

I moved trains from October to August (might be a mistake as I may have misread the Netherlands Entry rules) and now the option for a voucher as well as changing dates is available.
- Laura says:
  
  11 Aug11 August 17:14
  
  Does that include a change of trains in Brussels or is it direct? If you are changing in Brussels, check your meet Belgium’s requirements are they are very very strict!
  - ChrisC says:
    
    11 Aug11 August 17:26
    
    The direct services are the only ones currently offered so no change required.
- YC says:
  
  11 Aug11 August 20:13
  
  Good shout. I wonder if u can get voucher if taken outbound and inbound is still outstanding. I guess I’ll find out in a few weeks
Neil says:

11 Aug11 August 16:53

BA has cancelled an upcoming flight from Edinburgh to Tokyo. They have transferred us to the same flight the following day.

This won’t work for me so I intend to cancel.

The flight was booked via a companion ticket/Avios. If I cancel online, will I still be charged 2 x £35 admin fees?

I’d ask at the call centre but can’t get through.

Thanks.
- Rob says:
  
  11 Aug11 August 18:08
  
  Good question. I get a sneaky feeling that you would be charged because BA’s IT isn’t that smart but I am not certain.
  - Neil says:
    
    11 Aug11 August 18:55
    
    That was exactly my thought. I’ll try to call again tomorrow.
- ChrisC says:
  
  11 Aug11 August 18:33
  
  Do you really want to cancel?
  
  As the flights have been cancelled they have to rebook you for free to a future date (upto a year of the date of the original outbound) if that is what you want,
  - Neil says:
    
    11 Aug11 August 18:57
    
    The holiday we’ve changed to (same location) is just over a year away so I don’t think I’d qualify for the “lift and shift” option.
- Gruntfuttock says:
  
  11 Aug11 August 18:40
  
  I’d be interested to know as I’m in a similar situation. BA cancelled LHR – NBO in September and moved it to a day later which doesn’t work for me as it was booked for an independent safari which I’ve postponed to August 2022 so I’ve got to amend the booking anyway to the new dates. It’s on a 241 voucher already extended from February 2021. Confused? Me too 🙄. Cancel for FTV, amend booking, open the box? P please Bob.
Harry T says:

11 Aug11 August 16:57

Has anyone actually managed to get an involuntarily cancelled BA holiday moved to 12 months from the original planned departure date, as per the new policy? I can’t get through on the phone but the BA Holidays chat agent is quoting me BA policy from pre pandemic and refusing to move flights beyond 14 days.
- JDB says:
  
  11 Aug11 August 17:01
  
  I thought the new policy only applied to flights, not holidays? The problem for BA on holidays is that they are reliant on third parties like hotels/car hire firms etc. who they can’t oblige to give them the service at the same price when dates change significantly. As a result, beyond 14 days they will move the dates, but only with re-pricing.
  - ChrisC says:
    
    11 Aug11 August 17:38
    
    cont from my post below as it addresses your re-pricing point
    
    In the first rebooking I had to pay more for the hotel but when I rebooked again after another cancellation (but only by a week )there was nothing extra to pay.
    
    It’s the hotel / care elements that seem to be the issue.
    - Harry T says:
      
      11 Aug11 August 17:42
      
      @Chris yes, we previously moved this holiday after it was cancelled before. The flights were changed for free but the car hire was apparently subject to a change in costs (they actually waived the marginal extra cost).
- ChrisC says:
  
  11 Aug11 August 17:35
  
  Earluier this year a booking I made last September for July was cancelled and it was no problem to change it until early this September so more than 14 days from the original date (note this was before the change in the flights policy came into effect)
  
  Holiday bookings have different rules and regulations with different time frames than flight only.
- C says:
  
  11 Aug11 August 18:55
  
  I called up this week and had a BA holiday booking moved to next May. It was originally booked in Nov 20 for June 21 and I had already had to move it once. The first time I called up to move it I was told I could only move the flights up to Nov 21 but this time I was told I could move it any point in the future as long as the flight schedule had been published.
- ukgeorge says:
  
  11 Aug11 August 20:13
  
  I managed to move a BA flight to LAX beyond 1 year from the original purchase date. I had to pay the difference in car hire cost, which was minimal. It did take three calls to get an agent that would move it for ‘free’.
Tracy Regan says:

11 Aug11 August 17:04

Apologies if this has been asked before.

Do you get the fourth night free with IHG rewards bookings? It says you do on the IHG site but it also says free nights are capped at 40,000 points and I know this isn’t the case in the UK.

Also, is there anyway to check when a free night expires when it has already been applied to a booking? I know it would normally be the anniversary but I think they were extended.
- Optimus Prime says:
  
  11 Aug11 August 17:10
  
  Sounds like you’re talking about one of the benefits of the US IHG Credit card? Those are not available here…
- Rob says:
  
  11 Aug11 August 18:07
  
  No. This is a US credit card thing.
  - Tracy Regan says:
    
    12 Aug12 August 07:11
    
    Thank you.
Rich says:

11 Aug11 August 17:15

Hi all – my wife referred me for Plat from her BAPP back in early May21. I thought the Plat bonus was 70k (but have only managed to find articles referring to 50k – was that about right at that time?). Amex have paid out the standard 20k bonus, and want screenshots/emails confirming I had a referral at 70k which is painful, as I think I just used the web referral link. Anyone been in the same situation?
- Harry T says:
  
  11 Aug11 August 17:43
  
  The 70k sign up bonus is targeted. You’re not going to have much luck if you didn’t screenshot the offer.
- TGLoyalty says:
  
  11 Aug11 August 17:44
  
  It was 50k for the personal personal around that time.
  
  There was a 70k that arrived for existing platinum holders only, once that 50k offer ended.
JRC says:

11 Aug11 August 17:23

Anyone able to check Emirate Skywards site to see if Arsenal tickets are available? It’s saying “Sorry, you are not eligible for Arsenal.” but not sure if that is a bug because I haven’t transferred any Amex MR over. thanks
- Benilyn says:
  
  11 Aug11 August 18:02
  
  Are you a Spurs fan maybe?
- Rob says:
  
  11 Aug11 August 18:06
  
  I think its a bug because there is nothing there (and they normally don’t appear until late August). I can book Lyon and US Open Tennis tickets it seems.
Tiger says:

11 Aug11 August 17:48

Trying to purchase a Netflix subscription from their Turkish website using a VPN.

I have tried numerous UK issued cards but they don’t get accepted. Is there a way to make this thing work using the UK cards?
- JDB says:
  
  11 Aug11 August 17:58
  
  Surely if you are on HfP you can afford a Netflix subscription and don’t need to ask others to assist you in attempting to defraud Netflix, and it may actually even be unlawful.
  - Benilyn says:
    
    11 Aug11 August 18:04
    
    @JDP – lol that’s funny, it’s an odd crowd here, people spent days and endless messages discussing the 500 bonus nectar points so people really go extra mile to save money here.
    - JDB says:
      
      11 Aug11 August 18:16
      
      Indeed, but there’s saving money and then there’s dishonesty…
      - Harrier25 says:
        
        11 Aug11 August 18:21
        
        Both quite often go together on here, JDB.
      - VerdantBacon says:
        
        11 Aug11 August 18:28
        
        Ah yes the HfP comments crowd, the bastion of honesty. I suppose MS is honest work.
        
        I also wonder how everyone is currently doing on their backpacking holiday around Asia in the cheapest hostels they could find!
  - JDB says:
    
    11 Aug11 August 18:26
    
    @Harrier25 – I know! It’s the only thing I don’t like about this site. I do wonder what sort of morality some people are teaching their children…
    - Chris Heyes says:
      
      11 Aug11 August 18:47
      
      JDB You need to look at the big picture Honesty, Dishonesty also Morality is only what people in there wisdom or not make up at the time
      Depending on the era your living in is how it works
      Was it Moral to invade a country ? or a dozen lol
      Was it moral to force a religion on people or kill in its name
      or refuse to allow people to read and write
      or tie people to contracts because it suits or refuse them one lol
      Honesty, Dishonesty, Morality is only in the eye of the beholder and the only thing certain is over time it changes
    - TGLoyalty says:
      
      11 Aug11 August 19:05
      
      What dishonest about accessing a global market?
      
      Border controls on goods, services and even people is BS humans have made up to discriminate and profiteer.
      
      @Tiger hope you get it sorted.
      - JDB says:
        
        11 Aug11 August 19:24
        
        Is it “accessing a global market” or fare dodging?
      - JDB says:
        
        11 Aug11 August 20:07
        
        BJ I take it you are fine also with Starbucks, Amazon etc using the global tax rules to minimise tax paid in the UK?
      - TGLoyalty says:
        
        11 Aug11 August 20:19
        
        No it’s not “fare dodging” as that’s would be not paying the fare.
        
        OP is clearly paying Netflix to access their service …
      - Tiger says:
        
        11 Aug11 August 21:40
        
        Thanks @TGL. I managed to get it sorted using the way @Bill suggested.
      - Lady London says:
        
        12 Aug12 August 11:11
        
        TG I really like that comment.
        
        There’s breaking rules that could hurt people, and then like this there’s breaking rules to protect someone’s unfair profits that don’t actually reflect any extra cost or danger to them
    - BJ says:
      
      11 Aug11 August 20:59
      
      @JDB, it’s neither fraud, dishonest or morally bankrupt! Personally I have alwayes just perceived it as good mental exercise to help keep dementia at bay.
  - Tiger says:
    
    11 Aug11 August 21:35
    
    @JDB I don’t come here to get moral lessons from you. So you can keep them to yourself and shove them you know where!
    - JDB says:
      
      11 Aug11 August 22:23
      
      Thank you. Your actions and educated response speaks volumes.
- Benilyn says:
  
  11 Aug11 August 18:03
  
  I do mine via Curve works fine.
  Try different browser and VPN maybe? It is a little fidgety, I did it so long ago I don’t have better tips.
- Alex says:
  
  11 Aug11 August 18:05
  
  Halifax clarity works for my foreign YouTube premium otherwise you could call the card issuer and day it’s legit
- bill says:
  
  11 Aug11 August 20:43
  
  I couldnt get any of my cards to work. In the end I bought a gift card and paid using that. Once the sub was up and running I was then able to enter my credit card number on the netflix site in order for it to be used for renewals
  - Tiger says:
    
    11 Aug11 August 21:33
    
    Thank you mate. This worked. Cheers.
    - Bill says:
      
      11 Aug11 August 21:43
      
      No problem
- BuildBackBetter says:
  
  11 Aug11 August 21:03
  
  Halifax clarity seems to work based on what I read. Even better, there’s a c@sh b@ck offer now on hukd.