The HfP chat thread – Tuesday 10th August

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• The Lord says:

  10 Aug10 August 10:24

  Anyone been to the new Domes in Corfu? Reviews looked mixed but mainly because it sounds like they opened before they hotel was actually ready to be opened. Wonder if things have settled down there now?

• Andy says:

  10 Aug10 August 10:25

  Wouldn’t recommend contacting BA on Twitter – took almost a week for them to come back on a flight date change (that for some reason couldn’t be finalised online) and they are quoting a 25% fare difference when booking a new flight costs exactly the same as what I paid. Just took a voucher and rebooked instead.

  Need to wait 2 to 3 days at a time for them to ask a question, and then another 2 to 3 days for them to see the response. Seen plenty of people complain about the waiting time on the phone but clearly this is not an alternative which works

  • Sam G says:

    10 Aug10 August 10:36

    That is a shame, I’ve used it a couple of times before and got replies within a few hours (and call backs when needed to pay for something)

  • Anna says:

    10 Aug10 August 12:14

    +1, they took 3 days to get back to me this week and all they could suggest was to call BA but admitted it would be extremely difficult to get through!

    • pauline says:

      10 Aug10 August 12:51

      difficult!! its impossible. I have called over 20 times. Mostly I have had the message that they are too busy so call back later. Have got put on hold 6 times and cut off after an hour. I have tried at all times of the day. Also used twitter (first time ever but needs must but no response. I need to cancel an avios booking for saturday so I suppose all I can do is take a voucher unless any one has any other suggestions. This is what BA want – it is ridiculous you cant cancel on line. I am a lowly blue which I suspect doesn’t help.

      • Sam G says:

        10 Aug10 August 13:21

        try bang on 8am tomorrow or try the US lines via Skype

        • pauline says:

          10 Aug10 August 14:47

          thanks my first call yesterday was at 8.01 and this morning bang on 8am. What is the US number to call? thanks

        • idrive says:

          10 Aug10 August 16:06

          US via SKYPE did not work for me, was not connected

      • GRIMZ says:

        10 Aug10 August 14:43

        If they cancel my 1st class flights (which will happen soon) can I call the BA 1st class line and get rebooked? I take it this is quicker?

        • Rhys says:

          10 Aug10 August 14:47

          Yes

  • John Gallagher says:

    10 Aug10 August 16:48

    2 weeks ago sorted 2 separate issues for me within 48 of first tweet

• peter says:

  10 Aug10 August 10:28

  Wait 10 days then Amex chat, I had once 10% off Virgin train ticket.. in T&C it only stated that the ticket must be purchased using their website – so I did buy a yearly commute ticket there – same price, although it didn’t register, they have given me 10% back within a month as I followed the rules.

  • Charlie says:

    10 Aug10 August 10:59

    Thanks mate. Yea I’ve followed the rules as it says online or in store and I did it in store. I’ll just hang fire for a while

• CG says:

  10 Aug10 August 10:29

  Sorry if this has been covered before. I have a family BA holiday booking next Monday which qualifies for the free lounge, double tier points and fast track security offer. We fly next Monday (16th August). The Ts and Cs imply I will need to book lounge access and that I should get an email 7 days before my flight telling me how to do this. I have not received an email and can’t get through to BA on chat or phone in a sensible time frame due to large wait times. Has anyone used this offer booked lounge access etc.? Should I have received something by now or should I sit tight?

  Thanks

  • WaynedP says:

    10 Aug10 August 11:21

    Enjoy your holiday.

    Personally I thought that BAH offer was a bit of a wheeze.

    £1500 PER PERSON required to trigger, or £2500 PP if travelling Club class.

    I managed to book 7 nights 5 star half board Club Europe return for TWO of us for just a shade over £1500 all in.

    Couldn’t justify or even see how to spend an additional £3500 just for priority check-in and lounge access.

    • CG says:

      10 Aug10 August 11:48

      Thanks we’re going for 11 nights so unfortunately it was quite easy to hit the trigger. It was a sweetener rather than the reason for booking – but would be nice to actually get the sweetener!

      • CG says:

        10 Aug10 August 16:43

        In case anyone else has the same queries I just got an email from BA. Apparently I need to just show the email to staff at the check-in area who show you to premium check-in and your boarding pass is then what you use for fast track security, lounge access (if space) and priority group 3 boarding (not sure what group 3 is).

• GaryE says:

  10 Aug10 August 10:39

  Quick Question – have not been to an airport for near on 18 months! Have a drop off and pick up next week at T5 – I think the new charges of £5 has not come into effect yet – but has the ANR been put in place? I usually just drop off at the departure door of T5 and pick up from the same place – but don’t want to risk being fined if the ANR is now in place. In advice appreciated

  • Richie says:

    10 Aug10 August 11:05

    Heathrow.com advises October. BTW there are big signs advising that you should not pick up at the departures and must use a car park to pick up passengers.

  • JDB says:

    10 Aug10 August 11:10

    The £5 drop off fee is from October. The ANPR for pick ups has been in place for a long time and there are patrols who move people on as well, not really worth the risk.

  • Jonathan says:

    10 Aug10 August 11:22

    If you really want to do a pick up or drop for free, just use the long stay car parks. They’re also far less hectic

• Reney says:

  10 Aug10 August 10:40

  +1 I am sure I got the 25k before I re-qualified and when i asked for my 25k from qualifying CS insisted my 25k was from qualification (dates were super close) and I couldn’t be bothered to list out all the dates and explain to them in detail.

  • Reney says:

    10 Aug10 August 10:41

    this was in response to Craig’s comment at 10.34

• r* says:

  10 Aug10 August 11:05

  W Abu Dhabi F1 team, does anyone know what the 350 aed daily F1 fee that was charged on bookings actually covers? Does it basically act as general admission ticket that gives access to abu dhabi hill?

  Cos the way concert access is being done has changed this year, ticket holders have to pick which concert they want to go to, not sure how thats going to work with these being fees rather than directly bought tickets?

  • Babyg says:

    10 Aug10 August 17:10

    when i booked in 2020 (which was cancelled) i got the following info
    (a few of us are chatting email me if you want babyg_wc (at) yahoo*com )
    Added Perks :
    – Room inclusive of Buffet Breakfast served at Garage Restaurant with viewing terrace overlooking the F1 Track.
    – One complimentary parking space per room.
    – Exclusive access to Yas Hotel Race Viewing Terrace.
    – Formula One Lanyards and Race Weekend Guide Book.
    – Access to the After-Race Concerts -Line up (TBA)
    – Pitlane walk (Day TBA)
    – In terms of bars some venues will be open but some you will have to to pay to go in.
    – We do have a race biewing terrace for our inhouse guest or you can book a table in garage restaurant terrace which has a spactacular view of the race track

• Therooster says:

  10 Aug10 August 11:07

  How can I check if a flight is still going ahead?
  I have booked Vueling from Cardiff to PMI on the 6th October but this flight doesn’t show anywhere? Tried contacting Vueling and cannot get in touch

  • Richie says:

    10 Aug10 August 11:11

    Is the flight there on Iberia.com with an IB flight number?

    • Pete M says:

      10 Aug10 August 11:27

      It’s not showing up on Expert Flyer as either VY or IB on 6/Oct. It does show as a BA/VY codeshare, but all availability is zeroed out, so would assume it’s not going ahead. Looks like there is a flight on 4/Oct though with plenty of availability.

      • Therooster says:

        10 Aug10 August 11:56

        Thank you, I think it is cancelled but getting through to Vueling is impossible!

        • Richie says:

          10 Aug10 August 15:21

          I got EU compensation from Vueling once, so nothing’s impossible.

        • Richie says:

          10 Aug10 August 15:29

          Try an email to calidad@vueling.com

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