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British Airways devalues Avios redemptions on Cathay Pacific and Japan Airlines

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British Airways has, with no notice, devalued short-haul Avios redemptions on Cathay Pacific and Japan Airlines. Some flights have increased by 50%.

Don’t expect BA to tell you about this, because they won’t. Whilst they did confirm the devaluation when we asked, they refused to tell us exactly what has changed:

“Unfortunately we’re unable to provide that level of detail.”

Don’t worry – we have it anyway.

Avios wing 11

Avios originally had one reward chart covering both British Airways and partner airlines. It wasn’t exactly straightforward – BA, Iberia and Aer Lingus flights had peak and off-peak dates, partner flights were always peak – but at least you knew where to look.

(The exception was the little known ‘multi partner Avios redemption chart’ for trips involving 2+ airlines which are not BA. The real sweet spots in the programme are probably now here.)

The first change was back in January 2016, when Zone 1 (up to 650 miles) was abolished for flights within the United States. This was because it was, frankly, too attractive – a flight between New York and Boston was 12,500 American Airlines miles but only 4,500 Avios.

Skip forward to June 2019, and British Airways decided to launch an entirely separate reward chart for partner airlines – see here.

The only major change was to whack shorter redemptions. A Zone 1 flight went from 4,500 Avios to 6,000 Avios whilst a Zone 2 flight (651 to 1,150 miles) went from 7,500 Avios to 9,000 Avios. This is one-way economy pricing. Oddly, short domestic US flights did not change – these still price at the old Zone 2 pricing.

Here is how the partner chart looked up to last week:

BA reward flight avios redemption prices on partner airlines table

Japan Airlines and Cathay Pacific have new pricing

Last week, British Airways rolled out higher Avios pricing for short flights on Japan Airlines and Cathay Pacific.

There are a few weird things about this:

  • the changes are different across each airline
  • Malaysia Airlines and SriLankan Airlines pricing is untouched

This is what has changed:

Japan Airlines

  • Zone 1 Economy – up from 6,000 Avios to 7,500 Avios
  • Zone 1 Business – unchanged
  • Zone 2 Economy – up from 9,000 Avios to 10,000 Avios
  • Zone 2 Business – up from 16,500 Avios to 24,000 Avios (ouch)
  • Zone 3 Economy – unchanged
  • Zone 3 Business – up from 22,000 Avios to 24,000 Avios

Cathay Pacific

  • Zone 1 Economy – up from 6,000 Avios to 7,500 Avios
  • Zone 1 Business – up from 12,500 Avios to 16,000 Avios
  • Zone 2 Economy – up from 9,000 Avios to 10,000 Avios
  • Zone 2 Business – up from 16,500 Avios to 25,000 Avios (ouch)
  • Zone 3 Economy – unchanged
  • Zone 3 Business – up from 22,000 Avios to 25,000 Avios
Cathay Pacific Avios devaluation

Perhaps the weirdest thing in all of this is why Zone 2 and Zone 3 Business Class flights have a) merged together with the same pricing and b) why Cathay is 1,000 Avios more than JAL.

I mean …. whatever the practical logic for the 1,000 Avios difference, common sense would imply that you equalise the two airlines for the sake of simplicity. If you want to fly from Hong Kong to Tokyo in Business Class, it is now 25,000 Avios one way on Cathay Pacific but 24,000 Avios one-way on Japan Airlines.

Conclusion

In truth, for most UK-based HfP readers, these changes are not going to have much of an impact.

You could even argue that we benefit slightly, as these redemptions were clearly becoming expensive for IAG Loyalty. Plugging the hole to make Asian-based flyers pay more, many of whom probably earned their Avios flying with partner airlines and not BA, will hopefully avoid the need for changes elsewhere.

You can’t deny that the programme is now becoming disturbingly complex, and complex is not clever. You can’t expect people to engage with a loyalty programme if they can’t even find a redemption price easily.

We now have separate redemption charts for:

  • British Airways peak dates
  • British Airways off-peak dates
  • Iberia peak dates
  • Iberia off-peak dates
  • Aer Lingus (matches the BA chart but peak and off-peak dates differ)
  • Japan Airlines
  • Cathay Pacific
  • American Airlines / Alaska Airways
  • All other oneworld partners
  • Multi-partner redemption chart
  • Vueling when booked at vueling com

Oh, and don’t forget that most of these charts are not publicly available on ba.com any longer.

You also need to adjust further for differences in taxes:

  • Aer Lingus flights have different taxes depending on whether they are booked on ba.com or avios.com
  • Iberia flights have different taxes depending on whether they are booked on ba.com or avios.com

You might also have British Airways On Business points from the small business scheme. The On Business redemption chart isn’t published either – although we have it here – and for added complexity the multiple between Economy and Business is different to the multiple between Economy and Business when using Avios.

All of this confusion keeps the HfP team in a job, I suppose, but it really shouldn’t be necessary.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (December 2021)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways BA Amex American Express card

British Airways American Express

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British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

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American Express Platinum card Amex

The Platinum Card from American Express

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Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus:

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (58)

This article is closed to new posts. Discussion continues in the HfP Forums.

  • Gavin says:

    Great shame about JAL domestics moving from 4500 to 6000, and now 7500 avios. In some circumstances it may still be worth it because it’s almost fully refundable (very low taxes). At the moment it’s a hassle having to call up to cancel though – not sure if this will ever be returned to normal! I will probably book with cash in most cases going forward.

    • marcw says:

      JAL Dom for 4.500 was a genuine sweet spot, especially back then when domestic fares were extremely high. Since then, fares have gone down… plus the Japan Explorer Fare which are essentially fully flexi tickets at discount price (only for non-residents).
      On that note, ever since BA devalued their partner award chart, I’ve started collecting United miles whenever I fly StarAlliance or any juicy partner offer. The good thing with United miles, is that even if your itinerary involves connections (useful when going up north to Hokkaido), mileage is still the same: 5.5k

      • Gavin says:

        Yes, I also used United miles on one of my last trips for ANA domestic. Great value, and no tax to pay at all. Shame they are not as easy to accumulate for a UK resident compared to avios!

  • flyforfun says:

    “We now have separate redemption charts for:”
    (snip!)
    “Oh, and don’t forget that most of these charts are not publicly available on ba.com any longer.”

    So where can we find these charts??

  • Lady London says:

    How does BA justify the commercial benefit of withdrawing award charts?

    To me not being able to see an award chart overall leads to poorer decisions. It feels as though BA is trying to trick is if they won’t put this information out. Especially when they did it before.

    Also I don’t want to choose avios if I can’t keep an eye at all times on my options for using them. It feels cheating and nontransparent. Unless you’re a gamer with easy lowcost ways of earning avios so you don’t care, for a normal punter like me this means I’m hoping to find a better way of flying just choosing whichever airline is best at the time.

    • Russ says:

      Have to agree. What are we supposed to think without BA’s direction on this? Wilful or not it’s coming over as a shot across the loyalty bow without prior warning. We Brits don’t like that sort of behavior.

      • Lord Doncaster says:

        They did used to give pripr warning… Not anymore it seems 😳

    • BuildBackBetter says:

      Isnt the whole point to make it harder for people to get outsized benefits? How is this surprising?

    • WaynedP says:

      @LL 100% agree, well articulated.

      Extremely disappointing when corporations turf transparency out the window.

      Much better to publicise your loyalty programme features in full and stand by your convictions when you feel compelled to make changes. Otherwise customers have every justification for feeling swindled, especially when collective experience is that many CSAs aren’t properly schooled on rules that are publicly available.

      Nice for Rob & team that it enhances the value of HfP’s offering, but as Rob rightly states, it shouldn’t have to be the case. Must be loyalty destroying rather than enhancing.

      I suspect senior IAG decision-makers want to pretend they can have their cake and eat it by touting loyalty programme when it suits, but undermining it sotto voce when economic realities arise.

      • Alex Sm says:

        BA has thrown so many things out of the window recently: from customer services to IT security, so transparency might be a small piece in this grand scheme of things …

  • Lord Doncaster says:

    Ahhh so this is where the loss from the data breach payouts is being mitigated

  • Will says:

    Add that the the confusion of the part pay with Avios/cash option at booking time of an avios booking.

    Even as a relatively seasoned point collector I have to pause for a moment now to double check exactly what the redemption values are.

  • Sam says:

    Who knows, maybe they’ve been pressured by Cathay? The devaluated avios tariff is virtually the same as the Asia Miles tariff so there can’t be too many coincidences…

  • David says:

    Book it as part of a multi carrier Avios redemption – if you can.

  • Sam says:

    I’m beginning to wonder if all these changes and the broader ‘aligning’ of award rates has something to do with oneworld’s stated aim of being able to redeem any miles across the alliance on any award \ upgrade. By making awards across similar distanced broadly the same across all partners, it helps to create equivalence across the currencies for these cross alliance award types (similar to how Star Alliance airlines have a whole alliance award chart).

This article is closed to new posts. Discussion continues in the HfP Forums.