The HfP chat thread – Saturday 31st July

This article is closed to new posts. Discussion continues in the HfP Forums.

• Mark says:

  31 Jul31 July 12:40

  How would you know when you’ve passed the £500 limit on Curve’s overseas spend? Does the app break it down?

  • StevieKicks says:

    31 Jul31 July 12:41

    I think you just have to add up the value of your transactions manually

  • Gavin says:

    31 Jul31 July 12:51

    I could not see any breakdown, it just starts charging more. I think you have to keep tabs manually. In my case I did a large transaction which took me over the limit, and part of the transaction was calculated at the higher fee.

  • Matty says:

    31 Jul31 July 12:51

    If you click on the transaction I think it shows the fee.

  • Mr. AC says:

    31 Jul31 July 13:46

    It shows an extra fee in the details of the affected transactions (same place where the weekend fee breakdown goes).

  • Oli says:

    31 Jul31 July 14:39

    Is this £500 limit on calendar months, ie resets tomorrow?

• Michael C says:

  31 Jul31 July 12:54

  @LadyLondon & co. Just to say re. my (permanently) cancelled return IOM-LHR: BA flat-out refused me through half a dozen channels to re-route me IOM-EDI (Loganair)-LHR, which was the only possibility. “Not OneWorld/partner”. However much I huffed/puffed/EU261-ed!
  I did get half refunded in order to use the outbound (although this took 48 hours to “calculate”), and am now returning boat/train! Cheaper and same time or less as re-route, so hey-ho!

  • Bill says:

    31 Jul31 July 13:08

    I’d send the sail and rail ticket to Loganair and ask them to reimburse you

    • Sam G says:

      31 Jul31 July 13:13

      your right to remedy ends when you took the refund. Could have just left the booking and then tried this afterwards. If it didn’t work then you could either have taken the refund at that point or pursued further via CEDR or MCOL (if the £ was worth it!)

      • Lady London says:

        31 Jul31 July 14:10

        Exactly.
        Taking any form of refund, probably even partial, loses you the chance to get what you have a right to but BA is denying. That’s why you should never accept any refund if you have better rights.

        MCOL is deliberately made simple, uncomplicated, cheap and risk-free for little customers who are being bullied and abused, for example by giant companies with far more resources than them.

• Lady London says:

  31 Jul31 July 13:16

  Thanks for letting us know but buying your ticket for your own choice of flights and then doing a simple mcol form with a small fee would have got you all your costs back plus fees.

  Although unusual at mcol given BA bullying and denial of such clear rights I would also have put in my claim the out of pocket comms costs contacting them, my time spent using my professional rates as a benchmark, plus 8% statutory interest on the whole claim till paid. I’d have added a note that this is because BA cancelled your flight and repeatedly denied statutory rights which in this case you believe to be clear.

  • Michael C says:

    31 Jul31 July 15:45

    Thanks so much, LL: I’d understood this to be the case, mainly from your incredibly informative posts, but for the minimal amount involved, and various other irritating issues at the moment, decided to cut losses and go stress-.free!
    Will of course bear it all in mind for when it happens with a SIN J flight, etc. etc.!

• Sam G says:

  31 Jul31 July 13:23

  Oh but it’s cheaper, so obviously your way is better! Worth a try with Loganair but it’d be a customer service gesture. Why didn’t you just book Easyjet out of interest?

  • Michael C says:

    31 Jul31 July 15:48

    LGW much more inconvenient for us in general: v poor transport links and, on this occasion, no car. And of course, booking so late, it’d be triple the price.
    Plus, it’s LGW ;o)

• Lewis says:

  31 Jul31 July 13:23

  Any etiquette or rules on how to convert a soon to expire 2-4-1 in to a FTV?
  Can I just book online and then ring up later that day to cancel?

  • Sam G says:

    31 Jul31 July 13:49

    you can request the FTV online, no need to call

• Manya says:

  31 Jul31 July 13:48

  Any suggestions on a number to call BA exec club that won’t tell they’re too busy and ask me to call back?

  Trying to amend the return leg for a trip that we are currently on and need to speak to someone ASAP to lock in AVIOS availability.

  I’m not having any luck with +44-844-493-0-747

• Reeferman says:

  31 Jul31 July 13:59

  Here’s some numbers HfP previously advised:
  https://hfp2022.headforpoints.blog/2021/04/01/what-is-the-british-airways-executive-club-silver-line-telephone-number-2/

  Hopefully one will work for you

  Good luck!

  • Manya says:

    31 Jul31 July 15:42

    Thanks. Managed to speak to someone, what I thought would be a straight forward change of airport needs someone from back office team to recalculate the taxes and for me to call back once I’ve been informed of the revised amount.

    Nothing is straightforward with BA recently.

• Keith says:

  31 Jul31 July 14:05

  Hi, does anybody have one of the referral codes offering the enhanced Platinum sign-up bonus (I think it’s 70,000) they would like to share with me?

  • Bill says:

    31 Jul31 July 14:12

    I do. If ok to post

    http://amex.co.uk/refer/wILLIHWDmD?XL=MNANS

    • Keith says:

      31 Jul31 July 14:50

      Many thanks.

    • The Streets says:

      31 Jul31 July 21:19

      Is there any indication how long this uplift is running for – to 7th September?

This article is closed to new posts. Discussion continues in the HfP Forums.