The HfP chat thread – Tuesday 20th July

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• WS says:

  20 Jul20 July 14:19

  Question about the IHG Amex offer – has anyone tried it and established if it works on cumulative or online spend? Need to stay at a Hotel Indigo in August for 2 non-consecutive nights and am planning to book the advance rate online. Will hit the £200 threshold for the combined spend but not on each night individually. Thanks in advance!

  • Grant says:

    20 Jul20 July 14:22

    I think this came up in yesterday’s chat and the answer was yes, it does trigger on cumulative spend.

    • WS says:

      20 Jul20 July 14:35

      Thanks! Not sure how I missed it yesterday! I’m assuming that booking an advance rate online hasn’t been a problem despite the T&Cs excluding online?

      • Andrew says:

        20 Jul20 July 14:51

        Yes not a problem either as the hotel charges you directly (usually at checkout anyway).

        • WS says:

          20 Jul20 July 18:13

          Great, thanks!

• Tazzy says:

  20 Jul20 July 14:22

  I have a club Europe booked next week to Prague with Avios and paid £2. If I cancel do I lose the £2 or is it a £35 charge?

  • VerdantBacon says:

    20 Jul20 July 14:26

    You lose £2, they don’t charge you more than you have paid

  • Rob says:

    20 Jul20 July 16:14

    £2

• Panini Boss says:

  20 Jul20 July 14:43

  Dumb Avios question (as I’ve never redeemed before). I’m looking to book flights for a 14-day 2022 holiday at a peak time. Therefore the outbound and inbound flights are 14 days apart.

  I assume that I can only book the journey 355 days after the inbound return so there is no way to ‘protect’ the outbound flight. In other words, am I at the mercy of other travellers bookings for the 14 day window of my planned holiday?

  • Rhys says:

    20 Jul20 July 15:54

    You can call up to book the outbound flights first and then call again 14 days later to book the return. The call centre will do it for you.

    • Panini Boss says:

      20 Jul20 July 16:46

      Thanks Rhys – I forgot to mention that this will be using an Amex 2-4-1. Does that change things?

      • pauldb says:

        20 Jul20 July 16:49

        No it doesn’t. You can book the outbound as a oneway online. Then call and have the inbound added to it, with the voucher benefit, on the appropriate day.

        • Neil says:

          20 Jul20 July 16:55

          Be aware that on a popular route people do this at midnight and call an overseas call center to bag the tickets as soon as they are released

  • Anna says:

    20 Jul20 July 18:28

    Depending on the route you can gain or lose (significantly) on the taxes/fees element, especially to the USA (lose).

    • Genghis says:

      20 Jul20 July 18:40

      Only if you book the return leg online and then get a refund of points (but not taxes) paid (two PNRs) instead of on phone and adding return leg onto the outbound PNR.

• Mike79 says:

  20 Jul20 July 15:11

  Just been on Nectar app to get phone number to call to convert and there is a message advising it goes back online tomorrow 9am?

  • Sukes says:

    20 Jul20 July 15:26

    Seeing that too. ‘From 9am Wednesday 21th July, you will be able to convert your Avios to Nectar online. You can still convert your Nectar points into Avios online as normal.’

  • BSI1978 says:

    20 Jul20 July 16:06

    Well goodness me, if true that will surprise me and others I imagine who had thought this function would never be re-instated online!

  • BSI1978 says:

    20 Jul20 July 16:58

    ….although further to my original response, I am not seeing this message/advice anywhere on the Nectar app.

    • Andrew says:

      20 Jul20 July 19:02

      It shows when you press the arrows in the transfer tool to change direction and instead of the phone number popping up this message pops up.

• Rash says:

  20 Jul20 July 15:16

  Any issues with me using my Amex Gold and supplementary Amex gold for the £5 Deliveroo credit? I.e having 4 transactions a month?

  • TGLoyalty says:

    20 Jul20 July 15:21

    It’s only valid for the main cardholder.

  • VerdantBacon says:

    20 Jul20 July 15:22

    Supp cards dont get the Deliveroo offer, similar to how the Plat Addison Lee benefit works

    • Rash says:

      20 Jul20 July 17:30

      Thanks guys!

• Roostee123 says:

  20 Jul20 July 15:25

  Just tried calling up for my plat not had a retention offer since last September and due to renew in September but the only offers available where the downgrade to gold or pay monthly.
  2nd time I’ve tried in 2 weeks am I doing anything wrong?

  • mutley says:

    20 Jul20 July 15:42

    Wait until three weeks before annual fee is due, then go in hard ” not getting the travel benefits” etc, If they don’t offer anything be prepared to ask for 50000 MR, they may then counter with 35000 which is basically a years fee. I am guessing its largely determined by timing and your spend pattern, they will want to retain big spenders. They may of course offer nothing in which case your probably fooked in terms of getting retention bonus. Good luck 🙂

    • Roostee123 says:

      20 Jul20 July 15:48

      Thank you!
      I will give it another go in around a month’s time which will be 3 weeks before

      • Chas says:

        20 Jul20 July 17:56

        If you don’t have any success it might be worth trying a final time just after your card anniversary date. My renewal date was end of May, and I tried several times in the run-up to that to get a retention bonus, and was always fobbed off no matter the spiel I gave them. When I called 3 weeks after my renewal, I was suddenly offfered 50k….

    • KS says:

      20 Jul20 July 20:33

      How is 35k equivalent to a year’s fee? Am I missing something?

  • Mouse says:

    20 Jul20 July 17:02

    Waiting until 12 months since last retention bonus seems to help, and calling outside UK office hours so that you get the Manila(?) call centre. At least that’s what people have reported on here, and it worked for me.

  • TGLoyalty says:

    20 Jul20 July 17:24

    Just ask them to go monthly anyway. It’s not a retention offer and won’t exclude you from getting a bonus to stay.

• Alex says:

  20 Jul20 July 15:31

  Can you double dip when booking an IHG hotel?

  • Genghis says:

    20 Jul20 July 16:13

    Triple

  • SteveKicks says:

    20 Jul20 July 16:25

    Double dip what?

• Niall says:

  20 Jul20 July 15:43

  Has anybody noticed any pattern for who has been given the invite a friend exclusive referral offer (70k points for them, 24k for referrer) on the Platinum card?

  I’ve hit my 90k annual limit and so now is the time for me to cancel my card (unless there is a retention offer), but I’m wondering which of the platinum card holders I know are most likely to have it.

  • Rob says:

    20 Jul20 July 16:11

    I have an enhanced offer on my Bus Plat and I hit the referral target months ago … completely wasted unless they want to reset the limit – which they did do a couple of years ago.

    • Tom says:

      20 Jul20 July 16:44

      @Niall no worries.

      I am surprised Rob doesn’t have some sort of no limit cap on his referrals given his relationship with Amex to be honest!

  • Tom says:

    20 Jul20 July 16:25

    Niall, if you want to email me – tom at emailup.co.uk i can give you an enhanced referral for 70k.

    • Niall says:

      20 Jul20 July 16:37

      Thanks Tom but I will definitely have others amongst friends who have this offer, so don’t think I need a referral. Was just more curious about who was vs wasn’t targeted.

      @Rob – very interesting! Did they reset the limit for the same reason i.e. an enhanced offer which meant too many people hit their limit?

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