The HfP chat thread – Thursday 1st July

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• Matt says:

  1 Jul1 July 10:24

  I’ve just had an invitation to sign up for a Jaja credit card. I put my name on the list some time ago when I seem to remember some useful feature to the card, but can’t see anything inviting now (it has fee free foreign spend, but I have a Horizon card for that). Anyone remember anything about it?

  • stevenhp1987 says:

    1 Jul1 July 10:31

    I remember it being FX-free and that’s it. Nothing else of note.

  • Jody says:

    1 Jul1 July 11:52

    We have one, as used to have the Post Office credit card, and it changed over to Jaja. We retain it purely so that we have another option for fee free foreign spend when away.

  • ashraj says:

    1 Jul1 July 12:26

    A word of caution with Jaja. Their customer service is horrible in my experience. It took several phone calls and complaints to get fraudulent transactions removed from my card. Was such a stressful process.

• AnotherUser says:

  1 Jul1 July 10:48

  The amex spend £200 at IHG, get £50 back – anyone know if that’s cumulative on spend across different IHG hotels?

  • Memesweeper says:

    1 Jul1 July 16:02

    I don’t *know* but previous offers have been

    • AnotherUser says:

      1 Jul1 July 19:05

      Thanks!

• Youllnever says:

  1 Jul1 July 10:55

  Has anyone triggered the Regent Street offer at the Apple store? Do you need to do anything special since there’s the iPad/tablet POS T&C clause?

• Craig says:

  1 Jul1 July 11:01

  Amex related, Mrs S hits the 24 month point without a BAPP on the 26/08. Am I right in thinking if she signs up right away she will almost certainly get the new voucher but pay the old fee?

  • Rob says:

    1 Jul1 July 11:08

    Correct. My wife is in a very similar boat, almost to the day.

    • Craig says:

      1 Jul1 July 11:14

      Thanks Rob, just double checked and have the letter dated 27 Aug 2019 but with a cancellation date of 23 Aug. So a day or two of leeway to be on the safe side.

      • Rob says:

        1 Jul1 July 11:50

        Ring and ask, they are happy to tell you when their systems shows the closure – but you have leeway anyway.

        All I’d say is that Amex goes by date of approval and not date of application. Monday 30th August is a Bank Holiday and obviously you have the weekend before that, so slipping it in on the 27th or earlier if possible will give you leeway in case it needs manual approval.

        • Craig says:

          1 Jul1 July 12:05

          Much obliged as always.

• Rob says:

  1 Jul1 July 11:03

  If anyone has got the £200 back on a £1000 Four Seasons hotel stay offer from Amex, could you send me a screenshot plus the list of participating hotels? Thanks. No sign of it in our house.

  • KP says:

    1 Jul1 July 11:07

    Sorry not across my four cards !

  • Matthew says:

    1 Jul1 July 11:18

    I found it last night after the offers refreshed for the day and it gave me an error saying it couldn’t be added. Logged in this morning and it’s disappeared. Didn’t get a chance to click on the participating hotels unfortunately.

    • YC says:

      1 Jul1 July 11:41

      +1 could not add and now gone. But from memory it was UK, France, Madrid

    • Rob says:

      1 Jul1 July 11:43

      Got it now – basically UK, France, Switzerland.

      • Harry T says:

        1 Jul1 July 11:53

        @Rob did you get Amex to add it manually?

  • Paul says:

    1 Jul1 July 13:44

    Bizarre it was there yesterday below Ting and Gong, the last offer on my list but now gone.

    • Andrew says:

      1 Jul1 July 13:49

      Means cap is reached.

      • Rob says:

        1 Jul1 July 13:51

        People said they couldn’t register so I reckon it might have been withdrawn for fixing. No-one mentioned it so I don’t see how umpteen thousand lovers of 5-star hotel found it so quickly.

• Phil says:

  1 Jul1 July 11:10

  Update on my EasyJet Issue from yesterday.

  Background – Booked EDIMUC return for Jul-21. Canx by easyJet in May-21. Took FTV and rebooked EDILIS return using FTV and additional cash sum. This too was canx by easyJet on 28-Jun. Requested cash refund same day. Yesterday easyJet advised by email I wasn’t entitled to a cash refund, only a new FTV.

  Update – I called easyJet customer services yesterday to explain that as easyJet had cancelled flights on both bookings I was entitled to a full cash refund. the CSA agreed and confirmed she would instruct the back office to process the same.

  This morning I received an email from easyJet stating that as they had only cancelled the outbound flights on both bookings (this is incorrect but lets not worry about that too much), I am only entitled to a 50% refund.

  A further call to easyJet customer service ensued, where the CSA was astonished at how the back office team had determined this to be the case. She confirmed I was entitled to a full refund and would instruct the back office team accordingly.

  I do understand the airlines are trying to conserve cash but deliberately misinterpreting the law is not treating customers fairly. I have 20 years of Procurement experience, I am used to push suppliers hard (when necessary) and being assertive to ensure I get what my employer is legally and contractually entitled to, but I am getting weary of this continual battle with retailers/hoteliers/airlines who are wilfully abusing the law. I can only imagine that individuals who are not as clued up or as a assertive as HfP subscribers are losing out either through ignorance, frustration or anxiety at the hoops they are being forced to jump through.

  • Neil Spellings says:

    1 Jul1 July 13:38

    Thanks for this – I got the same email when trying to get a refund for two cancelled flights, one on a FTV. Will call and see if I can get the cash refund

• Manya says:

  1 Jul1 July 11:17

  Additional data point – got 35K MR points as incentive to not cancel Platinum Reward Card. Asked if this was maximum and Rep said it was account specific but this was maximum for me. Accepted.

  I don’t see the FS offer across any of my cards.

  • Jonny says:

    1 Jul1 July 12:51

    How long have u had the card?

    • Manya says:

      1 Jul1 July 16:30

      I used to churn so on and off for last 4 years. This one for last 15 months or so.

  • HeadingForNoPoints says:

    1 Jul1 July 16:25

    What is platinum reward card?

• SteveKicks says:

  1 Jul1 July 11:27

  New Amex offer for me this morning: Spend £200 or more with Air France and KLM, get £30 back

  Expires 30/07/21

This article is closed to new posts. Discussion continues in the HfP Forums.