The HfP chat thread – Tuesday 15th June

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Jim says:

15 Jun15 June 19:46

Anyone applied for the HSBC switch bonus? Any experiences on how fast that bonus gets paid? Been a hassle to get the account opened in the first place, wouldn’t be surprised if one has to contact HSBC for the switch bonus too..
- Magic Mike says:
  
  15 Jun15 June 21:02
  
  Got my bonus about a month after the switch.
  - Jim says:
    
    15 Jun15 June 22:08
    
    Not too bad! The T&C says within 20 days for the 19th April switch, & been over a month now – might give them another call
    - C says:
      
      15 Jun15 June 22:20
      
      Mine didn’t get applied automatically – had to chase! Was manually applied by customer service in the end.
- Lev441 says:
  
  15 Jun15 June 23:11
  
  Don’t bother – I’ve applied back in May during the last switch offer.. and I’ve hit stumbling block after stumbling block to get the account opened. I’ve had to go into branch 3 times with different documents – never ever had to jump through so many hoops for a current account before…
Fred says:

15 Jun15 June 20:10

Whats the latest thinking concerning BA bookings, specifically concerning BA 241 booking refunds, extensions and FTVs? Is the advice still to take the FTV…so as to prolong the validity of the BA241 voucher to 2023? Is the BA>FTV option going to remain/be extended? Are BA241 vouchers going to get any extension beyond April 2022? Thanks in advance!
- Rob says:
  
  15 Jun15 June 20:59
  
  It’s a gamble. I have been taking full refunds but it BA announced the end of FTV I would make a call then on whether to make some 241 dummy bookings.
  - Fred says:
    
    16 Jun16 June 00:40
    
    Thanks Rob. Here’s hoping BA give notice re termination of FTV option.
Josh says:

15 Jun15 June 21:13

What sort of compensation could we expect from a complaint to BA regarding our recent flight experience in J?

Combination of:

No lounge access
Crew rudeness
Broken J seat (full flight so no switch possible) meaning couldn’t lay flat for a red eye

And the kicker: Meal request didn’t go through to crews system (despite me having the email showing we requested it well in advance) so was unable to eat the entire flight

There were some other issues that my current jetlagged brain cannot remember

This cost us a BA 241 voucher and a hefty amount of avios + taxes & fees (US flight) so I’m fuming that we couldve had a better experience in WTP or WT.

Thanks!
- Super Secret Stuff says:
  
  15 Jun15 June 21:24
  
  I would say you should at least get something, submit a complaint and see. I’d accept anything over £400 per person
  - Josh says:
    
    15 Jun15 June 21:42
    
    Thanks for the response. Do you know the best channel to file this complaint? Email/phone/social media?
  - ChrisC says:
    
    15 Jun15 June 22:14
    
    BA won’t offer cash.
    
    They will offer avios.
    
    The CSM should have recorded it on their iPad and it normally goes direct to your account once they have uploaded their flight report but it can take a couple of days.
- Andrew says:
  
  15 Jun15 June 22:04
  
  For those issues I would expect 10k Avios based on my experience of raising similar complaints. Lounge access they will blame on the “current situation”
  (Aka Covid excuses), crew rudeness is just your opinion and they will just say sorry you felt that way, so the compensation would be for the seat damage and meal issue. Use the web form to complain and it will be dealt with by the complaints department, if you’re Gold or above you’ll get a call to say sorry etc and offer you something, if you’re below Gold you’ll get an email.
  - Oli says:
    
    15 Jun15 June 22:42
    
    I’ve had 80,000 in 2019 for a broken Club World seat. They had given me an option for an alternative of a voucher of £400.
    - Oli says:
      
      15 Jun15 June 22:43
      
      * 80,000 Avios
  - Mr. AC says:
    
    15 Jun15 June 23:23
    
    10k seems low. I got 15k for broken IFA on a 4 hour flight back in the glory days where BA was running ex-BMI birds with lie flat business class seats on the Moscow route.
  - Babyg says:
    
    16 Jun16 June 01:02
    
    5k during in October 2020, club with broken screen, and inedible food and no lounge in SEZ…
- H says:
  
  15 Jun15 June 23:20
  
  80k avios
  - Gin and Tonic Please says:
    
    15 Jun15 June 23:45
    
    +1. I’ve had 80k Avios before for a broken CW seat on a red eye.
    - Gin and Tonic Please says:
      
      15 Jun15 June 23:47
      
      Should say that I specifically asked for this in my complaint, on the basis of what I’d seen other people were reporting on FT. BA agreed with no question.
Yorkshire rich says:

15 Jun15 June 22:15

I remember someone telling me HGI snowdonia wasn’t, I’ve just used it for cardiff