The HfP chat thread – Monday 14th June

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Blindman says:

14 Jun14 June 11:31

Virgin Money sends the Virgin Red promo code

My wife has received this from the CHat people at Virgin Money

However they or her cannot see where to input this to redeem it.

Any ideas???

Ta
- 747_Brat says:
  
  14 Jun14 June 11:42
  
  You will find “apply a promo code” under the account section on the Virgin Red website or app.
- Grant says:
  
  14 Jun14 June 11:43
  
  Virgin Red app > account (right hand side of menu bar on bottom) > promo codes
  - Blindman says:
    
    14 Jun14 June 12:56
    
    Thanks both
    
    Finally got it to work
Oli says:

14 Jun14 June 11:34

Can I pay the Seagulls directly with Solihull or does it has to be via Bendy?
- Guernsey Globetrotter says:
  
  14 Jun14 June 11:37
  
  Think it has to be via the Bendy route – or Che, which is what I use…
  - Anthony says:
    
    14 Jun14 June 13:17
    
    Can you still earn Club card points for paying the seagulls with a Tesco debit card?
    - Genghis says:
      
      14 Jun14 June 13:25
      
      “Still”? Were you ever able to? I remember trying multiple things ages ago and found 6012 ineligible.
      - Anthony says:
        
        14 Jun14 June 13:37
        
        I’m sure it used to, no points posting now so must of been stopped. Does Hong Kong via Che or bendy work? Any charges?
    - Reney says:
      
      14 Jun14 June 15:13
      
      @Anthony, I would read the chat threads from this weekend, a lot.of people have posted about experience with HK.
  - Alan says:
    
    14 Jun14 June 20:07
    
    Can you pay via Bendy? it has never worked for me.
- Oli says:
  
  14 Jun14 June 14:05
  
  Thanks – I only have Bendy. Do I need to top-up my Solihull account on the day I pay the Seagulls via Bendy to not incur interests?
  - lumma says:
    
    14 Jun14 June 14:35
    
    No, it’s only topping up Che that charges interest
  - MJ says:
    
    14 Jun14 June 15:05
    
    Can anyone remind me of what Earny and Beardy refer to please?
    - Reney says:
      
      14 Jun14 June 15:12
      
      Earny? You meant Ernie which is NS&I premium bonds, and beardy is Virgin CC
      - Aston100 says:
        
        14 Jun14 June 17:03
        
        Reney, when these routes eventually stop working for you, you know who you need to blame.
Scottydogg says:

14 Jun14 June 11:51

Anyone else STILL not got their IHG Premium free hotel night after hitting their spend target ?
I hit mine back around february , nothing went onto my account , everytime i phoned i would be feed another excuse , or ‘it will be in by the end of this week / month’ etc
Ended up going down the route of formal complaint as i was told then it would get investigated further. I had my annual fee refunded , with a letter to say that they look to resolve the issue within 8 weeks . That was now 11 weeks ago and ive heard nothing from them since . Tried sending an email last week and got no reply …..
- Lumma says:
  
  14 Jun14 June 11:58
  
  Don’t you need to wait until your anniversary date to get the free night voucher? That’s why it’s complex if you no longer want to pay the annual fee and cancel.
  - Chrisasaurus says:
    
    14 Jun14 June 12:09
    
    This is correct
  - Scottydogg says:
    
    14 Jun14 June 12:16
    
    Anniversary date has been and gone, back in february .
  - Anna says:
    
    14 Jun14 June 12:22
    
    Yes if everything’s working properly it arrives around your 12 month statement date. Would have thought this would have been pointed out to Scottydog by Creation though if hadn’t got to the end of the year!
    - Anna says:
      
      14 Jun14 June 12:23
      
      Apologies, posted before I saw your reply – people have reported having to get the FSO involved, it seems unbelievably difficult to resolve if it doesn’t go right first time!
  - TGLoyalty says:
    
    14 Jun14 June 12:33
    
    Why on earth would you want to cancel the premium card!
- Yorkie Aid says:
  
  14 Jun14 June 15:21
  
  Same here. Mine was due in March 2021 but still not received. They told me it would be resolved ASAP but no compo offered.
  - Scottydogg says:
    
    14 Jun14 June 16:03
    
    Just tell them you want the £99 back for all the hassle , they refunded mine with no fuss
BP says:

14 Jun14 June 12:35

Anyone else finding the creative ones are declining more and more bendy ernie transactions? £7.5k used to be no problem, now I’m lucky if £2k isn’t declined.
- TGLoyalty says:
  
  14 Jun14 June 13:06
  
  Nope … I guess your card is marked.
  - BP says:
    
    14 Jun14 June 13:09
    
    Not surprised at all! £2k a day works, it’s just a PITA!
- Rui N. says:
  
  14 Jun14 June 13:30
  
  Anything over £2k seemed to be a lottery for me a few weeks ago. If I do 2 transactions in a row of 1999+1998 (or other random values below £2k; my daily limit is £4.5k) it works fine, so I just do that.
Rui N. says:

14 Jun14 June 13:24

I know this has been discussed 100 times before, but I haven’t had a new Amex in 2 years 🙂 how do you go about adding a new card to your existing online account when it refuses to do so? (something about not being possible to add the new card to the existing account) do I remember people discussing a way to trick the system into accepting the new card in the existing account?
- Anna says:
  
  14 Jun14 June 13:56
  
  It’s definitely possible. I generally don’t add it at the point of activating the new card because that does seem to be an issue. If I then add it a couple of days later via online services, it’s usually fine.
  - Rui N. says:
    
    14 Jun14 June 15:25
    
    Humm, how do you activate without an online account? Don’t seem to have that option
    - AJA says:
      
      14 Jun14 June 17:15
      
      @ Rui Go here:
      https://www.americanexpress.com/uk/customer-service/faq.how-do-i-activate-my-card.html
      
      While you’re there, you can also choose to create your Online Account. Or not.
      - Rui N says:
        
        14 Jun14 June 19:18
        
        Awesome, thanks a lot AJA!
      - Rui N. says:
        
        15 Jun15 June 14:19
        
        Didn’t work 🙁
Track says:

14 Jun14 June 13:50

Need a reminder: can I check in a piece of luggage on BA HBO fare, as OW Sapphire?
- Oli says:
  
  14 Jun14 June 14:06
  
  No you can’t on HBO. Need to have at least bag bag included in your fare to have the second bag free.
- Andrew says:
  
  14 Jun14 June 14:53
  
  But with all other OW airlines you do still get the free bag on HBO fares. As you do if you have Virgin gold on an Virgin HBO. As usual BA thinks it’s special and can treat its frequent flyers with contempt – and we let them!
raz says:

14 Jun14 June 14:16

Does anyone have a code/ referal for Igloo? It seams that it’s the cheapest for me at this moment anyway.
- trader363 says:
  
  14 Jun14 June 14:41
  
  Sure
  
  https://refer.igloo.energy/amard5634
  - raz says:
    
    14 Jun14 June 14:55
    
    Thanks, I used your link.
    - trader363 says:
      
      14 Jun14 June 16:01
      
      Thanks Raz!
TJ says:

14 Jun14 June 14:16

Had to wait for a for a couple of seats yesterday at BA T5 lounge. I’ve seen it busier but the problem is that numerous seats are out of bounds due to social distancing. The table only service, however, was very efficient and quick.