The HfP chat thread – Saturday 22nd May

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We are running this daily chat thread on Head for Points during the coronavirus outbreak.

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General

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Ollie says:

22 May22 May 21:33

I’m sure this has been answered before, but I can’t find the comment (or any official documentation to back it up!).
If a flight has been cancelled well in advance, is there a deadline by which I must decide whether to take a refund or re-routing? I just called BA and they said that if I want re-routing (i.e. change of date), then I have to decide that by the original departure date of the cancelled flight. Otherwise they’ll only be able to process a refund.
How true is this? At the moment I don’t want to commit to a future date to travel by, and I booked in the 50% Avios sale so would like to avoid a refund if poss.
- Richie says:
  
  22 May22 May 22:00
  
  The bit to be careful of is ” subject to availability” in article 8.1(c) of EC261:2004 which is for a re-routing at a later date. BA just wants you to be decisive to suit the practicalities of their systems, their booking window isn’t as far as easyJet’s into 2022, but it is pretty good.
  - meta says:
    
    22 May22 May 23:18
    
    If there are cash seats on your chosen date then there is obviously availability so this caveat in regulation doesn’t matter. Also even if there were no cash seats they would have to put you on any other airline which has availability.
    
    You have full re-routing rights, but you might need to exercise your rights via MCOL (or CEDR which can be 3x longer than MCOL). Have a look at previous chat threads. There is ample information about the process and how to approach BA.