The HfP chat thread – Tuesday 18th May

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Sam says:

18 May18 May 17:28

Not sure if anyone has any advice. Had 2 x 2 avios companion voucher ( 4ppl via 2 accounts/ 1 household account) bookings for June 3rd to miami which have been cancelled.
Phoned ba and asked to change. CSA cancelled 1 booking despite me asking for a date change! Got refund email while on hold and said this is not what I asked for. He tried to changed dates but came up with no avios availability so he said he only can move flights 14 days. I asked him to check with supervisor, and hence agreed re 1 year change of dates rule; but said as he had refunded there was nothing he could do. Did ask to speak to supervisor but CSA said they don’t with “complaints/ escalations” and I need to put it as a written complaint which I have done.
The call recordings should back me up. Should I at this stage move the other 2 tickets to my preferred dates or wait for ba to respond. Can I take the matter further if they won’t resolve?
Thanks
Travel Strong says:

18 May18 May 17:48

Seems that BA @ Heathrow incorrectly denied boarding to Gibraltar travellers today and yesterday ‘because no one updated the computer’. People denied boarding due to no proof of residency etc.
- Anna says:
  
  18 May18 May 18:08
  
  And the humans on duty weren’t able to access any other information source?!
- Anna says:
  
  18 May18 May 18:19
  
  Though are you sure this wasn’t last year?!
  - Travel Strong says:
    
    18 May18 May 18:37
    
    This mornings flight! and those denied today were told others were sent packing yesterday too. The more I think about it the crazier it is, for an industry trying to take to the skies again – to fail to act when things finally open up!
George K says:

18 May18 May 17:50

Anyone remember how long does enrolment to Hertz takes to reflect elevated status via Amex Plat? Guidance is 15 business days but was hoping for testimonies with earlier results…
- Aston100 says:
  
  18 May18 May 18:49
  
  I had to go chase Hertz customer service.
  Took a couple of chases and around 3 days, but they eventually manually upgraded to five star.
  
  customer-relations-uk@hertz.com
  - The cyclist says:
    
    18 May18 May 20:07
    
    5 star in reality means jack sh!t, the real upgrades are at presidents circle level
Luke Foster says:

18 May18 May 17:56

Can you pay Solihull using HK WE directly? Or do you need to bend it?
- Sam says:
  
  18 May18 May 18:20
  
  I bend it. Not tried directly. Would be surprised if it worked
  
  Give it a go and report back?
- Dani says:
  
  18 May18 May 21:36
  
  I settle my Creation account directly with HSBC Premier free card…no fees or interest
Ryan says:

18 May18 May 18:06

I have a flight this Friday in club Europe from Heathrow to Belfast. I have read that the first class lounge is currently open to business class passengers. Can anyone confirm if this is the case? Also, does this mean we can check in through the first wing as well? Thanks
- Andrew says:
  
  18 May18 May 18:18
  
  Depends on the time of day I think, off-peak times only the First lounge is open and then yes, normally ineligible customers can use that lounge and the First Wing.
  - Ryan says:
    
    18 May18 May 18:31
    
    Ok perfect. Thanks for the help
- James says:
  
  18 May18 May 18:42
  
  Yes you can use the lounge, not sure about First Wing check in though. Careful, some people on here don’t believe CE/CW/Silver passengers are privileged enough to use the First Lounge…
Ryan says:

18 May18 May 18:06

I have a flight this Friday in club Europe from Heathrow to Belfast. I have read that the first class lounge is currently open to business class passengers. Can anyone confirm if this is the case? Also, does this mean we can check in through the first wing as well?
ChrisC says:

18 May18 May 18:18

Eurostar has obtained £200m from it’s shareholders (£50m) and £150m from banks and restructured an existing £50m of loans for a total of £250m

https://mediacentre.eurostar.com/mc_view?language=uk-en&article_Id=ka33z0000000JS8AAM
Ross says:

18 May18 May 18:33

Test To Release – In Person – London

Anyone recommend a “cheap” In-Person, Test to Release, test in London?

Thanks